University Collections Coordinator
This professional staff member reports to the Senior Assistant Bursar for Collections and is responsible for the collection of past due accounts from former students in accordance with Miami University’s accepted procedures and policies, and management of inquiries from students and families (written and verbal) concerning the validity of the debt.
Establish a relationship with debtors in order to collect
payment in full or, when necessary, negotiate monthly payment
Manage the Perkins loan cohort rate by increased communication to all Perkins borrowers who are entering repayment, as well as provide additional counseling to delinquent students on the available options to avoid default. This process involves automated phone calls and emails to approximately 100-200 students per month.
Manage the collection system to ensure that debtors’ files are documented concerning actions taken and expectations for payment, and follow up when necessary.
Work with the Ohio Attorney General to provide proper paperwork for legal action; testify when necessary for court action.
Responsible for updates to accounts referred for collection:
Via telephone and written requests for transcripts;
Process payments for debtors by telephone;
Manage the process of ‘holding’ accounts when applicable;
Notify other departments to withhold services on past due accounts.
Coordinate all third party collection agency placements:
Review accounts for referral to third-party collection agency (average of 50 accounts a
month or $75,000);
Obtain collection documents for the Ohio Attorney General placements;
Answer all inquiries from agencies concerning those accounts that have been assigned;
Notify third-party agencies of direct payments.
Work closely with the Office of Student Financial Assistance to ensure application of aid to students’ accounts and be proactive in developing policies to work cooperatively in addressing student and family financial challenges with the goal of finding satisfactory resolutions.
Perform other related duties as assigned.
Position requires a 2 year minimum of either Collection or Higher Ed experience
Experience with Ellucian Banner student and/or financial
systems, experience in a customer service environment, and Title IV
Federal Financial Aid requirements.
Bachelor’s Degree and one year of experience with collections or in higher education
Applicants must have strong critical thinking, analysis and problem solving, and strong negotiating skills; must be detail minded, organized, and proficient in MS Word and Excel; must possess excellent written and verbal communication skills; must have the ability to handle numerous tasks, assign priorities, and handle confidential information; must have the ability to establish working relationships with co-workers, supervisors, university personnel, students, parents and outside collection agencies.
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.
As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223.