Quality Assurance Specialist

New York, United States
Salary Not Specified
Jun 22, 2021
Employment Type
Full Time
Posting Details

Job # 037134 Department Code 22605-4417 Department University College Job Title Quality Assurance Specialist Location Syracuse, NY Pay Range Commensurate with Experience Staff Level S4 FLSA Status Exempt Hours
Standard University business hours

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Hours may vary based on operational needs. Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description
The Quality Assurance Specialist position is required to ensure that stakeholders and students expectations for issue-free courses are met. Additionally, conducting quality analysis on all courses produced by the CODL will reduce the number of issues and errors made during design/development, eliminating the high costs associated with redeveloping and republishing courses or elements of courses. Qualifications
• Bachelor’s degree or combination of education and experience required.

• Three (3) plus years of experience required.

• Understanding the importance of and appreciation for supporting students required.

• Strong team player skills required.

• Experience performing QA strongly preferred.

• Familiarity with using technology in an educational setting.

• Higher education experience preferred.

• Familiarity with accessibility standards and their application preferred. Job Specific Qualifications
The Quality Assurance Specialist must have the following skills and competencies:
• Analytical skills required to gather and interpret data, to spot trends, and notice outliers.
• Organizational skills required to track testing, results, documentation, and recommendations.
• Excellent written communication skills required to create concise and accurate written documentation; to review and interpret internal and external guidance and write process documentation and procedural information.
• Interpersonal skills necessary to brief faculty and staff on quality systems and procedures, and to work closely with production staff to find and adjust errors in the processes.
• Keen attention to detail required to spot when processes fail to comply with guidance and provide alternative suggestions.
• Critical/logical thinking necessary to identify problems and to provide solutions to ensure efficiency and quality of the course production process. Responsibilities
• Conduct quality audits on video recorded content; proof and test online course videos against alpha and beta versions; follow scripted guidelines and editorial comments made by subject matter experts and Instructional Designers to ensure a high level of quality and consistency among courses.

• Facilitate captioning of videos in Kaltura and rendering asynchronous content (all files) accessible for all courses.

• Collaborate with Lead QA Specialist to continually refine and evaluate content for efficiencies in the production process and provide feedback to the design team; listen critically to recorded lecture materials by subject matter experts, review content in the LMS and refer to planning documents to ensure adherence to program and course requirements. Physical Requirements
Not Applicable Tools/Equipment
Not Applicable Application Instructions
In addition to completing an online application, please attach a resume and cover letter. About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu. About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal. EEOC
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities. Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members. Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity. Quick Link https://www.sujobopps.com/postings/87333 Job Posting Date 06/22/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants
Syracuse University is interested in candidates who have the communication skills and cross-cultural abilities to maximize their effectiveness with diverse groups of colleagues, students and community members. Women, military veterans, individuals with disabilities, and members of other traditionally underrepresented groups are encouraged to apply. Syracuse University is an equal opportunity employer, as well as a federal contractor required to take affirmative action on behalf of protected veterans.

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