Enrollment Services Coordinator

Posting Details



Job # 037189 Department Code 31301-0097 Department Division of Strategic Initiatives and Innovation Job Title Enrollment Services Coordinator Location Syracuse, NY Pay Range Commensurate with Experience Staff Level S4 FLSA Status Non-exempt Hours
Standard University business hours

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Hours may vary based on operational needs. Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description
Syracuse University’s Institute for Veterans and Military Families ( IVMF ) needs to increase program enrollment coordinator positions, whose primary responsibility is to assist in the admissions and applications process for all prospective students who have inquired about a program at the IVMF, due to increased demand. It is the responsibility of these Enrollment Coordinators to organize the student enrollment process in accordance with all IVMF programs internal processes and sponsored-funding requirements. Additional duties include answering the phones, processing and managing accepted applications, and assisting the Director of Enrollment Management by working closely to meet enrollment goals. Qualifications

• Bachelor’s degree preferred.
• Three (3) plus years of admissions and/or customer service experience.
• Prior service in the United States military preferred.
• Experience working with customer relations management systems preferred.
• Experience working in IT industry preferred.

Job Specific Qualifications

• Experience in military skill assessment and the translation of military experience into corporate skill sets.
• Strong verbal and written communication skills; capable of establishing a courteous and professional rapport through distance communication tools.
• Ability to maintain student records in a robust customer relations management system.
• Ability to work in a fast-paced, cross functional, matrixed team environment.
• Knowledge of various IT certifications or industry preferred.
• Ability to work on a cross-functional team.
• Ability to remain flexible under shifting priorities.

Responsibilities

• Process incoming applications to all programs offered at the IVMF :
  • Serve as the primary point of contact for interested program applicants, working closely with each individual to provide polite and timely responses.
  • Screen applications to ensure eligibility requirements are met, all required documents are received and applications are complete.
  • Conduct informational interviews with participants to ensure their needs would be met by the program’s offerings and to refer to other programs as needed.
  
  
  
• Manage the IVMF’s programs email and voicemail boxes to include:
  • Respond via phone and email to inquiries related to the Programs and Services offered at the IVMF .
  • Ensure all needs are addressed in a courteous, clear, and timely manner.
• Assist the Director of Enrollment Management in ensuring continuous improvement of the admissions process based on applicant experience and feedback.
• Provide quality assurance checks and escalate any heightened applicant concerns to the Director.
• Other position-related duties as assigned.

Physical Requirements Tools/Equipment Application Instructions
In addition to completing an online application, please attach a resume and cover letter. About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu. About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal. EEOC
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities. Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members. Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity. Quick Link https://www.sujobopps.com/postings/87549 Job Posting Date 07/08/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants