Assistant Director - Financial Aid

Employer
University of North Carolina, Wilmington
Location
North Carolina, United States
Salary
Salary Not Specified
Closing date
Sep 27, 2021

View more

Position Type
Administrative, Business & Administrative Affairs, Financial Affairs, Student Affairs, Financial Aid, Other Student Affairs
Employment Type
Full Time

Job Details


Posting Details

Working Title

Assistant Director - Financial Aid

External Link to Posting

https://jobs.uncw.edu/postings/21755

Vacancy Number

E614

Position Number

7565

Location of Workplace

Main UNCW Campus

Department

Financial Aid Admin - 30140

Division

Academic Affairs - 30000 Division

Brief Summary of Work for this Position

The Assistant Director works as a part of the Customer Service Team within UNCW’s Financial Aid Office. This position supervises front office staff who are primarily phone and front desk staff members, plays a significant role with the processing of institutional scholarships, and manages a student caseload of students.

The Assistant Director is also responsible for the following duties:
  • Administers all financial aid programs and ensures compliance with federal, state, and institutional rules, regulations, and requirements
  • Advises, counsels, and educates students, prospective students, and their respective family members as it relates to their financial eligibility
  • Serves as part of the Senior Team, report to the Senior Assistant Director of Compliance and Customer Service


Minimum Education and Experience Requirements

  • Bachelor’s Degree
  • 3 years as a financial aid counselor
  • 1 year of supervisory experience (including, but not limited to hiring, onboarding, training, coaching, and evaluating)



Preferred Education, Knowledge, Skills & Experience

  • Master’s Degree
  • Front/desk and/or phone system experience
  • Experience with institutional scholarships
  • Experience with Banner, Image Now/Perceptive Content, Starfish, and Zoom/Teams
  • Should have strong customer service and communication skills
  • Should have strong time management and organizational skills
  • Worked as Senior Financial Aid Counselor level or higher




Required Certifications or Licensures

Primary Purpose of Organizational Unit

This position is assigned to the Office of Scholarships and Financial Aid ( OSFA ) at the University of North Carolina Wilmington ( UNCW ). UNCW operates at a student capacity of about 18,000 and OSFA is expected to serve any of those students seeking financial aid assistance, any prospective students/families, as well as students who receive benefits that require coordination through the OSFA . The OSFA currently serves approximately 70% of the student body. This includes federal and financial assistance, Veterans educational benefits, all tuition waivers, all scholarships, all institutional aid and all non-institutional aid. Typical office contact is 35,000 calls and 13,500 visits.

The major functions of the department include:
  • Management of funds exceeding $122 million
  • Receiving and/or processing aid applications from approximately 25,000 students each year (this includes all admitted students- some do not matriculate)
  • Monitoring records and procedures for compliance with applicable federal and state laws and regulations and NCAA athletics rules
  • Providing federal, state, and donor reports, and providing general financial aid advising and counseling to current and prospective students and their family
  • Due to the national financial aid processing and delivery system, admission decision notification, and timing of orientation/billing, the heavier portions of the work are concentrated during March, April, June, July, and the first two weeks of each semester
  • Management of funds exceeding $122 million
  • Receiving and/or processing aid applications from approximately 19,000 students each year (this includes all admitted students- some do not matriculate)
  • Monitoring records and procedures for compliance with applicable federal and state laws and regulations and NCAA athletics rules
  • Providing federal, state, and donor reports, and providing general financial aid advising and counseling to current and prospective students and their family
  • Due to the national financial aid processing and delivery system, admission decision notification, and timing of orientation/billing, the heavier portions of the work are concentrated during March, April, June, July, and the first two weeks of each semester


College/School Information

University Information

The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to- BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.

The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

EEO Statement

At the University of North Carolina at Wilmington ( UNCW ), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Number of Openings

Single Incumbent

Special Notes to Applicants

Please note all applications and any corresponding materials must be submitted by 11:59pm ET on the close date. Late applications will not be accepted.

Months Per Year

12 Months

Type of Position

Permanent

Anticipated Ending Date if Time-Limited Positions

Job Posting Date

09/09/2021

Posting Close Date

09/27/2021
Applicant Documents
Required Documents
  1. Cover Letter
  2. Resume
Optional Documents Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn of this opportunity with UNC Wilmington (2021)?
    • UNCW Website
    • UNCW Facebook Page
    • UNCW Linkedin Page
    • UNCW Twitter Account
    • UNCW Employee Referral
    • Chronicle of Higher Education
    • Craigslist
    • Diverse Issues in Higher Education
    • Glassdoor
    • Higher Ed Jobs
    • Hispanic Outlook
    • Indeed
    • Inside Higher Ed
    • North Carolina Job Network
    • Women In Higher Education
    • Other


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