Director of Student Accounts (Bursar)

About Roxbury Community College:

Roxbury Community College is an urban, public, two-year College serving a diverse community, including people of color, recent immigrants and non-traditional populations. The College's mission is to facilitate student success in achieving educational goals through the delivery of high-quality transfer and career programs. RCC strives to honor traditional commitments, and to be responsive to new challenges and insights through workforce training, ESOL, and community education. The student population at the college is diverse in ethnicity, gender, language, age and background. Roxbury Community College strongly encourages applications from candidates who would enhance the diversity of its staff. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Job Description:

The Director of Student Accounts acts as the College Bursar and plays a key role in the College's enrollment cycle. The Director of Student Accounts is responsible for supervising all Student Account functions and processing, while working collaboratively with the Director of Financial Aid, the Registrar and other RCC leadership to coordinate and deliver high quality student-centered service to the College's student body. The Director of Student Accounts also ensures that office policies and procedures are strictly enforced and that the College is in compliance with all state and federal guidelines.

Essential responsibilities include managing billing, receivables and collections; serving as primary representative of the College's tuition/payment policies and practices to students, parents, and third parties; reconciling all accounts; overseeing and scheduling all office communication and processing including semester set-up, billing, late fees, collections, state intercept and 1098-T processing. The Director implements all appropriate and necessary College procedures to maximize collection of tuition and fee revenues. The Director must have a database management experience, exercise judgement and be skilled in handling difficult conversations with students and staff. The Director of Student Accounts will provide day-to-day leadership for Student Accounts staff members in addition to the duties outlined below.

SUPERVISION RECEIVED: Reports to the Comptroller

SUPERVISION EXERCISED: 2 full-time staff members and others as assigned.


  • Oversee student accounts and insure that accounting principles and practices are in compliance with all federal and state regulations.
  • Train, develop, and evaluate Student Accounts staff. Maintain and enhance customer service operations.
  • Responsible for accurate and on-time reporting of 1098-T records to third-party servicer and the IRS.
  • Manage all student billing, refunds and receivables in the Jenzabar system. Establish and implement all billing schedules and other semester processes to include Installment plans, Drop for Non-Payment, third party and late fees.
  • Collaborate with the Business Office in implementing real-time check depositing and reconciliation to reduce processing time and enhance revenue.
  • Maintain Account Receivable system rules in Jenzabar such as: registration fee assessment, contracts, exemptions, Installment Plans, etc. Work with the Registrar to establish accurate parts of term dates and other semester set-up activities.
  • Review and build needed safeguards to protect student personal information and data, in particular with regard to Payment Card Industry Data Security Standards (PCI) and with the State's Personally Identifying Information Standards (PII).
  • Oversee the application of payments from various sources to the student accounts records and monitor all financial transactions to ensure timely and accurate postings and record keeping.
  • Manage the aging of accounts, refunds, installment plans and collection of delinquent accounts through third party collections agencies and the State Intercept Program.
  • Analyze Student Accounts Receivable for patterns, trends and then implement changes to maximize collections. Provide other reports from data systems, including Jenzabar, as needed.
  • Oversee Student Health Insurance waiver process, including accurate systematic processing, managing and monitoring the system interface with the Insurance Agent and approving invoice payments. Responsible for annual surveys and reports of MA Student Health Insurance to state.
  • System administrator of Nelnet system that includes payment plan, e-bill, e-refund and e-payment solutions for students.
  • Provide accurate and timely communications to students and members of the College community regarding billing/student accounts. Ensure that all communication vehicles (web, text, email, College Intranet, print materials, phone, etc.) provide consistent and updated Student Accounts information.
  • Within College policies, recommend when to authorize exceptions of outstanding debts and payment time frames. Reviews student appeals in regards to their overdue accounts.
  • Work annually with the Director of Financial Aid, Comptroller and others to meet the requirements of the College's annual A-133 Federal Audit and other compliance engagements as needed.
  • Ensure that the Student Accounts Policies and procedures are maintained for students, staff, the College community and external auditors.
  • Other duties as assigned.


All candidates must have legal authorization to work in the United States.


  • An earned Bachelor's degree from an accredited college or university in the area of accounting, business, information systems or other related field; or an equivalent combination of education and experience.
  • At least five years of progressively responsible experience in Student Financial Services (Student Accounts and/or Financial Aid).
  • Experience in accounting, billing and collecting accounts receivables in a college environment.
  • Experience with financial aid processing and how it impacts the payment of a student's bill is a must for this individual to succeed.
  • Prior supervisory experience required.
  • Demonstrated experience with student account/billing/receivable and financial aid systems utilizing a relational database is required.
  • Excellent analytical, computational, written and verbal communication skills. Must be able to reconcile reports and systems, and communicate and resolve issues with various College constituents.
  • Skills in problem solving, negotiation and advising are required.
  • The ability to work as a member of a self-directed team in a learner-centered/customer-oriented, technology-intensive work environment. Demonstrated experience empowering and motivating staff to provide high quality service is required.
  • Strong leadership and communication skills to successfully navigate a collaborative workspace.
  • Ability to analyze, propose and implement solutions to problems. This individual must be well organized; detail oriented and possesses the ability to establish priorities.
  • Demonstrated ability with Microsoft Office, in particular Excel and Word.

Additional Information:

This is a full-time, Non-Unit Professional (NUP) position.


As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation. Including but not limited to:

Reasonable Health, Dental and Vision Plans
Low cost basic and optional life insurance
Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan
12 paid holidays per year and competitive Sick, Vacation and Personal Time

All offers of employment at Roxbury Community College are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates.

Roxbury Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action or Title IX Coordinator, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act requires all institutes of higher education to disclose campus policy statements and crime statistics. Our annual report is available at

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