Technical Clerk I

Tennessee, United States
Salary Not Specified
Jul 08, 2021
Employment Type
Full Time

Title: Technical Clerk I

Anticipated Closing Date: 7/25/2021

Number of Positions: 1

Position #: 600160

Type of Appointment: Full-Time

FLSA Status: Non-Exempt

Department: Records

To learn more about the Records department visit

Required Documents Needed to Upload at Time of Application:

· Resume

· Unofficial Transcripts

· Three professional references (See below)

Reference check requirements:

· Non-supervisory roles: three (3) current or former supervisors

· Personal references (friends, co-workers, clergy, customers, relatives) are not considered acceptable references

About Pellissippi State Community College

Pellissippi State Community College is one of 40 institutions in the Tennessee Board of Regents system. TBR is the governing board of the College System of Tennessee, offering more than 400 programs of study at the state’s 13 community colleges, 27 colleges of applied technology and the online TN eCampus. The college serves an average of 10,000 students, making it the largest community college in Tennessee by enrollment. Pellissippi State Community College offers eligible employees a comprehensive benefits package that includes health, dental, vision, life insurance, retirement programs, time off including annual and sick leave, and much more.

In 2018, Pellissippi State became a member of an Achieve the Dream (ATD) three-year cohort adopting a theme of Start Strong, Stay Strong, Finish Strong for our work. Achieve the Dream has partnered with the program Integrated Student Experience at Pellissippi State (Insteps) to improve the fall-to-fall retention rates for full-time and part-time students by 13% in the next five years. Our vision is to ensure every student who attends Pellissippi State will develop a sense of belonging and confidence in their ability to succeed academically, grow intellectually, and make timely progress towards achieving their educational and vocational goals. If this is something that aligns with your values, we encourage you to apply.

Culture and Diversity

Knoxville claims a wide range of forward thinking national and international talents. The scholarly influence on the Knoxville metropolitan area bred literary greats including James Agee, Cormac McCarthy, and Nikki Giovanni. Knoxville is home to one of the largest sculptures dedicated to an African American in the country. Located in Haley Heritage Square is a 13-foot high bronze statue of author and Pulitzer Prize winner Alex Haley who chose to spend the last several years of his life in Knoxville. Renowned artists Beauford Delaney and Joseph Delaney hailed from Knoxville. Musicians Roy Acuff, Chet Atkins, the Everly Brothers, and RB Morris called Knoxville home during their careers. Women’s suffragist Lactive in the ratification of the 19thamendment and was born and raised in Knoxville.

The lasting influence of these artists and activists leaves the Knoxville area as a welcoming area to live and work. More about the area and support groups can be found at Visit Knoxville , the Beck Cultural Exchange Center , the Knoxville Urban League , Knoxville City , Knox County , My Knox Village , Knox Pride , Centro Hispano de East TN , and Knoxville chamber

BASIC JOB SUMMARY: The overall function of the Technical Clerk I is to be the team lead on transcript requests and enrollment verifications and assist with several key Records office related tasks


30% Monitor electronic transcripts and process manual transcript requests and inquiries

20% Provide customer service for the Records Office through email, mail, and telephone

15% Prepare and process Enrollment and/or Educational Verification requests

10% Manage and process Dual Credit grades from area school systems after payments are posted

10% Update and verify dual enrollment students' academic records and grant eligibility in TSAC's database (FAST)

5% Administer Debt Agreement database and procedures

5% Problem solve with regard to admissions and registration activities

5% Monitor change of major requests


All employees are expected to engage in strategic institutional efforts related to diversity, equity, and inclusion of marginalized students. T

he College reserves the right to change or reassign job duties, or combine positions at any time.


All transcript related inquiries, enrollment verifications, and change of major requests should be completed within 24 – 48 hours of submission during regular working hours.


· High School Diploma/GED

· 1 year of office &/or customer service experience.

Part-time work experience is calculated at 50% credit of full-time work experience.


· Demonstrates ability to be innovative and improve processes

· Takes initiative to get things done without being prompted

· Strong problem-solving skills

· Able to make decisions with limited information

· Demonstrates a high degree of technical skill required by the job


· Higher education/Banner experience

SCOPE OF RESPONSIBILITY: The complexity and creativity of the position are influenced in accordance with TBR/College policies and procedures and Federal guidelines. Strong attention to detail and providing superior customer service at all times. Excellent written and verbal communication skills are required. Ability to analyze and problem solve. Proficiency with general computer functions, including Microsoft Office.

PHYSICAL DEMANDS: Position requires sitting, walking, standing and occasional lifting. Manual dexterity is essential for quality performance with data entry. Occasional lifting is necessary when supplies are received; approximate weight varies from 5 – 20 pounds. This position receives a high number of telephone calls daily and requires the ability to receive verbal requests and instructions from the conversations. The ability to effectively communicate electronically and virtually. Clear vision is necessary for accuracy when reading large volumes of various written or online requests and later entering the information in the student database.

Note: The College reserves the right to change or reassign job duties, or combine positions at any time.

Pay Rate: $26,500 - $31,220/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.

Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is not listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.

Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer

If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at .

A summary of our benefits can be found at

If you are interested in this position, click on the link to the left to apply.