Technical Support Assistant



Position Details

Position Title Technical Support Assistant Pay Grade Level FLSA Benefits Department Information Technology Campus Location Iron Mountain Min Salary Max Salary FTE
.10 Full-time/Part-time Part-Time Position Type Temporary Job Summary/Basic Function
This is a 6 week temporary position that will work 40 hours per week

The Technical Support Assistant position will provide support for end-users of computer technology including students, staff, faculty, and guest users. The position will help support the campus-wide computer network such as imaging desktops and managing print servers. This position will assist the Technical Support Coordinator in supporting the efforts of our Student Computing and Testing Centers and offer quality assistance and technology education to all West Campus end-users. The position will participate in the development and deployment of our desktop configurations and assist with annual client updates as directed. The position will assist with implementing campus computer applications, and writing necessary documentation relating to these tasks. This position will also assist in maintaining computer equipment for West Campus. The position will require supporting all audio-visual technology at West Campus including projectors, digital overheads, classroom podiums, ITV equipment, and rolling audio-visual equipment Minimum Qualifications
• Experience in support and troubleshooting of both computer software and hardware, including peripherals. • Excellent communication skills, effective listener, and good time management skills are required. • Must be able to work collaboratively with students, faculty, and staff. Preferred Qualifications
• Relevant degree or certifications are desirable. Months Per Year 1.5 Hours Worked Per Week 40 Work Schedule Typical hours are 8:00 a.m. - 5:00 p.m. with an hour lunch break. Supervision Exercised
This position will supervise Student Workers and Work Study Students as needed. Supervision Received
Works under the general supervision of the Executive Director of IT and Security Work Environment
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate, but may be loud in areas of equipment operation. The above statements are intended to describe the general nature and level of work being performed by personnel assigned into this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. Job related functions may be performed with or without accommodations Physical Demands
| The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Travel requirement

Job Duties

Job Duty
* Providing assistance and support
* Delegating work to student interns
* Work with faculty and ITS staff to provide a wide range of IT related services for Bay College
Diagnose and fix a variety of operating system and software problems
Assist with events that require the use of technology
Research and find solutions to system errors, hardware/software diagnostics
Install security patches, driver updates, etc.
Research and remove viruses from infected computers
Assist with video conferencing events and meetings for the school and community stakeholders
Provide Audio Visual (AV) support for West Campus
Deploy desktop images for West Campus
Network cabling and troubleshooting of network problems
Assist with project management tasks
* All other activities as assigned by the Director of IT that contributes to the objectives and functions of IT and the West Campus
Contact(s)
Beth Berube, Director of Human Resources
Melissa VanBrocklin, Human Resources Specialist Contact Phone/Extension 906-217-4016 Contact Email hr@baycollege.edu Contact Fax 906-217-1625
Posting Number S035P Posting Date 07/08/2021 Close Date Open Until Filled Yes Special Instructions to Applicants
This position will begin early August 2021 and work early to mid through September 2021.
This is a temporary position. Quick Link for Internal Postings https://careers.baycollege.edu/postings/752 Documents Needed to Apply
Required DocumentsOptional Documents
  1. Resume
  2. Cover Letter
Supplemental Questions

Required fields are indicated with an asterisk (*).



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