Classroom Video Services & Field Operations Technician
(Equipment Systems Specialist - Career
Compensation and Benefits
Anticipated Hiring Salary Range: $21.92 to 25.96 an hour
- This full-time (equivalent to 40 hours per week) temporary
position is anticipated to last up to a year after appointment.
Extension of this assignment is contingent upon sufficient
additional funding and satisfactory performance. Multiple positions
may be filled from this recruitment.
The CSU system provides a comprehensive benefit package that
includes medical, dental and vision plans, membership in the
California Public Employees Retirement System (CalPERS), sick and
vacation time, and 14 paid holidays a year. Eligible employees are
also able to participate in the fee waiver education program. A
summary of benefit information can be found
Under the general direction of the Director of Classroom
Technologies, Telecom, Operations & Networks or the leadership
of a senior level Information Technology (IT) Professional (Expert
level), the Equipment/Systems Specialist provides support for the
Classroom and Video Services (CVS) and Field Operations
Responsibilities include the installation, maintenance,
modification and repair of campus structured cabling, telephony
systems, installation, troubleshooting and maintenance of classroom
video equipment. Installation and minor maintenance of wired and
wireless networking components and uninterruptible power supplies
is also considered a primary area of responsibility.
The technician serving in this capacity acts as one of the primary
infrastructure field support resources for the campus community as
well as outside vendors. Additionally, the technician is expected
to work relatively independently and possess the experience and
aptitude to perform most or all of the work assignments defined for
Major duties of the job include:
● Respond to and complete service requests generated by the campus
community maintaining appropriate service levels in accordance with
● Ensure that all completed work is documented accurately and in
the proper manner.
● Effectively manage personal work queues to maintain acceptable
levels of productivity as outlined by department manager or Team
● Install, relocate, and/or remove structured, low-voltage cabling
for on campus and off campus locations as needed.
● Work with Network Engineers to provide network connectivity in
accordance with the campus Network Connection Policy to include
activating or deactivating a data port or facilitating VLAN
● Perform routine installation, relocation or removal of data
networking components, including Wi-Fi equipment, as part of
projects, service requests or incidents.
● Work with outside vendors or contractors providing infrastructure
support and guidance for various campus related projects.
● Provide direction to the technical members of Classroom and Video
Services (CVS). Oversee the daily operation, engineering, and
technical support of the campus Smart Classrooms, video
distribution systems, and the Distance Learning rooms, on and off
campus at remote locations.
● Work closely with Academic and Instructional Schools and
Departments across campus to plan and implement their technology
needs and ensure that the technology is standardized, installed,
maintained, and functioning properly. Provide consultation, budgets
and equipment lists to schools and colleges and departments as
● Provide design consultation, engineering, and installation
services to other California educational institutions as
appropriate to further the university mission
● Monitor, support and maintain Global Viewer network monitoring
● Researching and recommending new technology for academic
● Coordinating the day to day operation of the distance learning
and video conference rooms
● Works closely with other departments to assure that locations on
campus are maintained properly to support campus classroom and
● Work with campus personnel to provide accurate and timely cost
proposals for work to be completed.
● Operationally support and maintain the campus Avaya VoIP
telephone system and other voice communications equipment to
include the following types of tasks:
o Perform routine add, move and change tasks for telephones.
o Build and configure voicemail boxes for extensions.
o Assist with any ACD or call routing configurations needed.
o Respond to alarms and errors.
● Work with vendors and service providers to resolve
Secondary duties of the job include:
● Document completed work for purposes of billing or
● Update and maintain cable infrastructure records, inventory
tracking and control as well as all related data.
● Provide backup technical support for other TS employees.
● Update and maintain cable infrastructure records, inventory
tracking and control as well as all related data. May include CAD
● Conduct preliminary job reviews and develop cost estimates.
● Perform other duties as assigned.
Minimum Requirements: Knowledge, Skills, and
● Knowledge of and/or skill with:
o ANSI/TIA/EIA cabling standards.
o Materials, methods, and techniques used in the completion of
equipment service assignments. Adept at using required tools,
including computer systems, to accomplish tasks.
o Applicable industry and safety codes and/or standards that apply
to work environment and equipment.
o Infrastructure testing equipment such as network multi-meters and
o Digital and analog theories (or related technical areas) and
ability to apply these in resolving equipment repair and system
o Machine tooling capability and/or ability to work at the
component level to use operating system features and network
o Equipment operation thresholds and optimal performance
o May possess specialized vendor training or licenses as
o Has the technical understanding to work with vendors and/or
subject experts in system programming to isolate and solve
equipment related problems.
o Cable and wiring standards as defined by the institution and
industry standards and configure systems to meet
o Provide end-user training when necessary.
● Skill/Ability to:
o Assemble components and parts, and/or cabling or wiring, by
reading and interpreting reference manuals and schematics.
o Differentiate between hardware and software problems.
o Use a variety of test equipment and diagnostic software to ensure
o Read and understand technical manuals and related documentation
for equipment/systems that interconnect with or interface to
installed equipment base.
o Physically install and configure equipment, connections, wiring
and cable as required working from layout, blueprints, or
o Use common package application programs.
o Work effectively with all levels of the University and the
general public from diverse ethnic, cultural and socioeconomic
o Appropriately maintain confidentiality of data files, data
elements, and personal information.
o Must be able to provide technical support on various special
projects, which may require some weekend or evening work.
o Track system performance and ensure system/equipment
o Utilize specialized software utilities and features in assigned
equipment and install and configure standard software.
o Create system layout and develop operating procedures.
o Prepare network diagrams or system schematics with an
understanding of component functionality.
To view the full list of qualifications and job responsibilities,
please click the Position Description button above.
Education and Experience
● An associate of arts degree in electronics, telecommunications,
or industrial technology or equivalent education, training, and/or
directly related experience.
● At least three years of directly related experience demonstrating
the requisite skill set and competence in low-voltage/structured
● Equivalent to two years of journey-level or skilled experience in
the installation, maintenance and repair of structured low-voltage
● Ability to perform with regard to project deadline
● Experience with the Fresno State TIDS manual (Standards)
● Experience with network and Avaya telephony equipment and
● Experience with the AVST Voice Messaging platform
● Experience with both ISDN PRI and SIP service
● Experience terminating fiber optic cable
Technology Services is dedicated to providing a broad range of
technology-based planning, resources and services to the students,
faculty and staff of California State University, Fresno.
Technology Services provides administrative information services,
core services, and desktop support to the Fresno State community.
Our department consists of a well trained team of individuals
dedicated to providing effective technology and quality services
and support that are integrated into the daily activities of the
Deadline & Application Instructions
Recruitment opened until filled. Applications received by July 25,
2021, will be given full consideration by the search
- Applications received after that date will be forwarded at the
request of the Hiring Manager and/or search committee.
Please click “Apply Now” to complete the employment application for
California State University, Fresno. Interested applicants must
complete the application and attach the following: 1) their most
recent resumé/vitae, 2) a cover letter that addresses their
specific qualifications and interest, and 3) contact information
for three professional references.
California State University, Fresno is one of 23 campuses in the
California State University System. The University's mission is to
boldly educate and empower students for success through our values
of Discovery, Diversity and Distinction. The current student
population is more than 25,000, including a large percentage of
students with diverse and culturally rich backgrounds. The
University serves the San Joaquin Valley while maintaining deep
involvement with the state, nation, and across the globe.
Metropolitan Fresno, with a multi-ethnic population of over
527,000, is located in the heart of the San Joaquin Valley. The
campus is within driving distance of Yosemite, Kings Canyon and
Sequoia National Parks, San Francisco, Los Angeles, the Monterey
Peninsula, beaches, sailing, lakes, and numerous ski resorts.
Fresno boasts one of the most reasonable housing markets in
California and offers a wide array of locally grown fruits and
Equal Employment Opportunity Information
California State University, Fresno is committed to maintaining and
implementing employment policies and procedures in compliance with
applicable state and federal equal employment opportunity laws and
regulations. Executive Orders 1096 and 1097 prohibit
discrimination, harassment, and retaliation on the basis of a
protected status: race, color, religion, national origin, ancestry,
age, sex (including gender identity), sexual orientation, marital
status, pregnancy, mental disability, physical disability, medical
condition and covered veteran status. Fresno State's commitment to
diversity informs our efforts in recruitment, hiring, and
retention. We are proud to be an affirmative action and equal
Following a conditional offer of employment, a background check
(including a criminal records check) must be completed
satisfactorily before any candidate may start work with California
State University, Fresno. Failure to satisfactorily complete the
background check may result in the withdrawal of the offer of
employment. Current employees who are offered positions on campus
will be required to undergo a background check for any position
where a background check is required by law or that Fresno State
has identified as sensitive.
The person holding this position is considered a "mandated
reporter" under the California Child Abuse and Neglect Reporting
Act and is required to comply with the requirements set forth in
CSU Executive Order 1083 as a condition of employment.
This position may be a "designated position" under the California
State University's Conflict of Interest Code. This will require the
filing of a Statement of Economic Interest on an annual basis and
the completion of training within six (6) months of assuming office
and every two (2) years thereafter.
Fresno State is a tobacco-free, smoke-free and vapor-free
08 Jul 2021 Pacific Daylight Time