Field Technician III

Employer
Lewis and Clark College
Location
Oregon, United States
Salary
Salary Not Specified
Posted
Jul 09, 2021
Employment Type
Full Time
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Working at Lewis & Clark College

The campus is located on 137 acres of beautifully landscaped grounds in Portland’s southwest hills. Our strong commitment to sustainability is reinforced through recycling programs, energy conservation, alternative transportation options, and farm to fork initiatives. For benefit-eligible positions, we offer a competitive benefits package that includes options for health, dental, vision, tuition, life insurance, retirement and more.

Lewis & Clark College is committed to achieving a diverse workforce. Candidates from diverse backgrounds are encouraged to apply. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, gender identity, sexual orientation, marital status or age.

About the Position

The Technology Technician III is responsible for keeping the school's desktop computer infrastructure operational, as well as provides support for the lecture capture system, and provide support and training on the school’s AV systems. Provides both hardware and software support via phone, e-mail or in-person for students, faculty, and staff. Responsible for the support of all end-user devices including Windows and Macintosh workstations, laptops, tablet computers, smart-phones, and office phones. Researches technical problems for end users and recommends an appropriate course of action. Assess and prioritizes incoming help requests. Build new computer images, deploy images, and keep images up to date. Prepares, configures, installs, and troubleshoots college computing hardware. Deploy and troubleshoot printers. Prepares, configures, installs, and troubleshoots college software including e-mail clients, office productivity programs, anti-virus packages, security software, print drivers and networking software.

This position is represented by the Lewis & Clark College Support Staff Association Local 4912 of the American Federation of Teachers.

The current LCCSSA Bargaining Agreement can be found here: https://www.lclark.edu/unions/lccssa /

Description of Duties & Responsibilities

End User Support (50% of the time)

  • Provide IT support to students, faculty, and staff over the phone, in person, by email, and through our help desk ticketing system.

  • Provide immediate support for time sensitive issues.

  • Perform troubleshooting steps for any hardware or software issues that might come up during the course of the day.

  • Provide support for school exam software.



AV Support (20%)

  • Provide immediate support in classrooms while class is in session

  • Perform AV troubleshooting to resolve issues or to identify more complex issues for AV vendor to resolve.

  • Provide clear training for faculty, staff and students on how to operate classroom equipment.

  • Provide support and administration of classroom lecture capture system.



Communication (10%)

  • Give clear verbal or written instructions for end users to follow either in person, over email, or on the phone.

  • Write clear technical documentations and training documents.



Computer Imaging (10%)

  • Create new computer images.

  • Using an imaging distribution system to deploy images to computers.



Inventory Control (10%)

  • Process newly purchased hardware and entry all information into departments inventory

  • Track hardware deployed to faculty, staff, and student organizations.



Minimum Qualifications
  • Associate degree (A.S., A.A.) or two-year technical certificate (or 2-3 years of College).

  • 3 years of High volume customer service experience.

  • 3 years of Computer hardware & software repair & maintenance.

  • 3 years of Mac OS & Windows experience.

  • Experience with PC hardware and networking.

  • Ability to diagnose hardware problems and replace appropriate subsystems.

  • Aptitude for multiple software systems, including but not limited to Excel, Word, and Slate.



Preferred Qualifications
  • Bachelor's degree and 5 years of job related experience.

  • Apple Certified Macintosh Technician.

  • Dell Certified OptiPlex/Latitude Technician.

  • Knowledge of Linux.



Schedule
  • 37.5 hours per week

  • Benefits Eligible: Yes



Pay Rate
  • LCCSSA Grade 16 / Step F ($27.73/hr)



Physical Requirements
  • The job works primarily at a desk or is otherwise involved in activities requiring little lifting, climbing or working in tiring positions.

  • Bending, twisting, climbing (stairs), standing, sitting, walking, grasping/gripping, pinching/squeezing, reaching, push/pulling, repetitive hand movements (e.g., typing), seeing, talking, listening ​



Directions for Cover Letter

Please upload your cover letter on the My Experience screen in the resume section.

Lewis & Clark College adheres to a nondiscriminatory policy with respect to educational programs, activities, employment, and admission. We do not discriminate on the basis of actual or perceived race, color, sex, religion, age, marital status, national origin, the presence of any physical or sensory disability, veteran status, sexual orientation, gender identity, gender expression, or any other basis prohibited by applicable federal, state, and local laws. The Associate Vice President of Human Resources has been designated to handle inquiries regarding employment- and disability-related non-discrimination policies. Title IX inquiries may be directed to the Title IX coordinator or deputy Title IX coordinators

( https://www.lclark.edu/about/title_ix_compliance ).

Reasonable Accommodation

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Background Check

Lewis & Clark College will conduct a background check on the finalist, which will include a criminal record check. If a conviction is discovered, a determination will be made whether the conviction is related to the position for which the individual is applying or would present safety or security risks before an employment decision is made. A criminal conviction does not necessarily automatically bar an applicant from employment.

Eligibility to Work

In order to comply with US Homeland Security Department regulations, all employees must complete an I-9 form in Workday prior to or no later than the first day of work and bring originals (no photocopies) of their supporting documentation to Human Resources no later than the 3rd business day of employment. Failure to have a completed I-9 form on file with the College will result in immediate termination of employment.

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