Community Service Specialist I (POOL)

Community Service Specialist I (POOL)
California State University, San Bernardino


Job No: 501915
Work type: Staff
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Temporary, Full Time, Part Time, Safety



About CSUSB

California State University, San Bernardino is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire. Seventy percent of those who graduate are the first in their families to do so.

At CSUSB, you can:

• Build your future
• Work with the best
• Be your authentic self
• Focus on you
• Make a lasting impact
• Work for a purpose that is greater than your own
• Bring everything you are, become everything you want

Department Summary

In support of the CSUSB Strategic Plan, the Parking and Transportation Department provides effective and efficient parking and transportation services that maximize value, meet customer's expectations, and maintains sustainability. The department operates under the umbrella of Public Safety Division and in conjunction with the University Police Department ensures the safety of the campus community. The units within Parking and Transportation department are 1) Permit Sales and Processing; 2) Alternative Transportation; 3) Citation Processing; 4) Business Information Systems, which includes budgeting and financial forecasting; 5) Parking Enforcement, and the initial review of Parking Appeals; and 6) Wayfinding and Event Parking. Parking facilities at CSUSB include two, multilevel parking structures each with about 750 spaces, and several surface lots with an overall campus total of about 8,300 parking spaces. These facilities cover the San Bernardino and Palm Desert Campus.

Job Summary

Under the general supervision of the Director of Parking and Transportation Services, and the lead directions of the Community Service Specialist Lead, the incumbent will have primary responsibility for providing public safety support, security services, campus community support and parking support. Functions range from patrolling campus lots, providing support and assistance to campus police, enforcing parking rules and regulations, traffic control during events, providing general information to the public; and providing escort and citizen assistance.

Typical duties include, but are not limited to the following:

• Patrolling campus parking lots to protect campus community and visitors from such hazards as fire, theft, vandalism, trespassing, and other crimes; assisting in the enforcement of campus rules and regulations; reporting hazardous conditions; checking, opening and securing campus facilities; and coordinating and testing campus alarm systems
• Maintain effective, collaborative, working relationships with peers and others on campus to ensure effective delivery of services to the campus community and visitors.
• Respond to motorist assists requests such as battery jumps or vehicle lockouts and resolve the issue with department-approved methods.
• Give directions to campus destinations; provide general information about parking procedures, especially related to the display of parking permits and assigned parking areas
• Providing traffic control and placing traffic control devices to facilitate traffic flow during peak hours, special events and emergencies, maintaining parking-related records and equipment.
• Effectively dealing with difficult situations with tact and discretion, enforcing parking rules & regulations by issuing citations for parking violations, providing testimony in court, interpreting university policies and laws of the State of California.
• Immobilizing and impounding vehicles that have violated California Vehicle Code regulations as per the campus parking policies.
• Additional duties include other duties as assigned.

Employment Status: Permanent / Probationary & Temporary "non-exempt" positions (with the possibility of the full-time positions converting to probationary).

Location: San Bernardino or Palm Desert Campus

Current employees will be given preferred consideration.

*A pool of qualified candidates will be established for current and future vacancies. Qualified applicants will be kept active from July 7, 2021, through December 21, 2021.

Work Schedule:

Work shifts work potentially includes nights and weekends.

Key Qualifications

• Knowledge of and the ability to learn how to use the applicable public safety-related equipment and systems are essential.
• Working knowledge of applicable procedures and regulations related to campus security, public safety, and parking.
• Working knowledge of alarm and radio systems.
• Ability to detect and respond appropriately to potentially hazardous or crime situations.
• Ability to observe and recall details and incidents.
• Ability to act and resolve parking and traffic problems.
• Ability to write standard incident reports in a clear and concise manner.
• Ability to interact effectively with a wide range of individuals including the campus community, public, and law enforcement personnel.
• Ability to handle sensitive situations with tact and confidentiality.

Education and Experience

• High school diploma OR equivalent and three to six months related experience would normally achieve these entry qualifications.
• Entry to the first level within this classification requires high school level reading and writing abilities and possession of a valid California Driver's License.

Preferred Qualifications

• At least one year of experience in security, retail, events management, or parking industry.
• Experience in a diverse work environment, interacting with various groups of individuals.
• Demonstrated ability to handle difficult customer interactions with tact and diplomacy and arriving at a reasonable resolution.
• Excellent written and oral communication and presentation skills.

Salary:

• Classification Range: $2,912.00 - $4,501.00 monthly

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. In our commitment to diversity, we welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. Our commitment to work toward an environment that values diversity requires that we create, promote, and maintain activities and programs which further our understanding of individual and group diversity. We will also develop and communicate policies and promote values which discourage intolerance and discrimination.

The concept and dimensions of diversity are to be advanced and incorporated into every aspect of university activity, including student life, the curriculum, teaching, programs, staffing, personnel training practices, research, community services, events, and all other areas of university endeavor.

Dimensions of diversity shall include, but are not limited to, the following: race, ethnicity, religious belief, sexual orientation, sex, gender identity, gender expression, ability, socioeconomic status, cultural orientation, national origin, and age.

The implementation of the Commitment to Diversity will rest with the university as a whole. The president, in addition to a personal commitment and involvement, may use the University Diversity Committee, campus administrators, faculty, staff, and students as well as other members of the campus community to implement effectively the philosophy and intent of this statement.

Supplemental Information

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information: http://hrd.csusb.edu/conflictInterest.html

This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)


To view full description and to apply, visit: https://www.csusb.edu




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