Executive Director of Campus IT Experience (0669U) 20261

University of California, Berkeley
California, United States
Salary Not specified
Jul 08, 2021
Employment Level
Employment Type
Full Time

UC Berkeley is seeking a collaborative & service-focused leader with expertise in inspiring IT units in delivering exceptional IT services and efficiency to be the new Executive Director of Campus IT Experience. This role will be a thought leader to other campus executives and stakeholders in developing and implementing strategies to drive positive IT experiences and effective service delivery to support over 50,000 end users at Berkeley.

UC Berkeley

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

Department & Position Overview

The Office of the Chief Information Officer (OCIO) includes seven departments and functions that directly report to the Associate Vice Chancellor for Information Technology and Chief Information Officer (CIO). These reporting units include more than 350 staff. The CIO directly manages an operating budget of approximately $85 million which includes about $35 million of recharge revenue. The OCIO believes in and fosters a workplace environment where people can bring their diverse skills, perspectives and experiences toward achieving our goals through a process of critical inquiry, discovery, innovation, while simultaneously committing to making positive contributions towards the betterment of our world.

The Executive Director of Campus IT Experience will oversee a new unit that will enable every member of the Berkeley community to succeed with easy to find and critical day to day tools that support their collaborative work as global citizens. This new group serves as the connector with local IT units to help deliver such campus services and drive operational efficiency. Reporting to the CIO, this position is a key member of the Information Services & Technology (IST) Executive Leadership Team (ExLT) that functions as the senior strategic body for OCIO/IST, working with the ExLT to develop strategic plans and policies and making key budgeting and resource allocation decisions in alignment with the campus' goals and strategic plan. In addition to the Campus IT Experience, the other areas that make up the ExLT are: Strategy & Partnerships; People, Performance, & Culture; Information Security Office, Campus IT Infrastructure, Campus Applications & Data, and Business Operations.

Managing through a team of existing directors, managers, and supervisors, this role will oversee more than 110 employees with an annual budget of approximately $20 million in 11 separate areas, including both campus recharge and central funds, and have a critical impact on the entire campus user community.

The Executive Director will lead and manage:

1)Key IT functions, including Accessibility, Cal 1 Card, Collaboration tools, IT Endpoint Procurement & Provisioning, IT Support, Strategic / Operational Partnerships, Student Affairs Applications Development & Operations, Student Engagement and Leadership Development, Tools / Service Architecture, Vendor Partnerships, and Web Platforms.

2)Work with campus stakeholders and governance bodies to develop operational planning and technical direction setting policies to advance campus strategic technologies and services.

3)Participate in and contribute to the ExLT as part of the senior strategic body for campus IT, making decisions that impact the full OCIO organization, the One IT community, and their impact on the entire campus community in furthering Berkeley's teaching, research, and public services goals.

4)Manage a team of 110 employees through subordinate managers, instilling strong management practices amongst a team of subordinate directors and managers, and providing guidance and direction to guide the Campus IT Experience group to successfully achieve key objectives.

The Executive Director represents a position that will be bringing together previously discrete units to form a new organization with a focus and emphasis on customer experience. From logging in to an email account or other productivity software or to the moment a user submits a help ticket, this group will define how end users on the Berkeley campus experience IT. The incumbent will have an opportunity to rethink and shape how we deliver these services and touch the lives of our campus community.

Candidate Profile

Successful candidates should possess extensive and in-depth knowledge of IT principles, theories, and concepts to manage the functional areas of productivity and collaboration services and service delivery, with a clear understanding of how to address the needs and concerns of user groups through strategic planning, policy making, and service management. The successful candidate should have a growth mindset with an ability to think strategically and creatively, anticipating changes and trends in the technology space, and be able to translate that thinking into plans for improving the IT experience in a large, complex organization. To grow with the evolving IT landscape, this person should have experience in the management of ongoing technology infrastructure acquisition and expansion and understand the process of adapting and integrating existing solutions, as well as be able identify and integrate suitable emerging technologies for use within a large and complex technical environment.

The incumbent should have a demonstrated ability in working collaboratively across a distributed, matrixed organization to establish cooperative working relationships with peers and develop strong partnerships across the institution to improve, enhance, or launch new services and support. This person should possess experience leading change management activities and managing their impacts across multiple organizations, divisions, and other institutional boundaries. As a senior level manager, this role should have thorough knowledge of supervisory and leadership techniques to manage their staff to succeed and support their growth and professional development. The Executive Director must understand, demonstrate, and value diversity and the importance of inclusion to the Berkeley community to apply and incorporate the differences, complexities, and opportunities that diversity brings to an organization. The Executive Director must possess excellent interpersonal, oral, and written communication skills to present and communicate with not only senior management, but large groups and stakeholders with potentially varied levels of technical sophistication and expertise. This successful candidate should have demonstrated experience with senior management, planning, and budgeting and should have leadership experience in an executive position.

To view the full job description and to apply, please visit:

Please feel free to reach out to Harrison Chan, Executive Search Advisor, with any questions or for a confidential conversation at hwchan@berkeley.edu.

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