Performs general administrative and office support activities; may
support faculty, professionals, or students. Performs word
processing and data entry. Maintains file system and department
records. Prepares reports and presentation materials and makes
copies. Receives and responds to correspondence, manages multi-line
telephone system, and may manage department email inbox. Receives
and directs visitors and may perform customer service related
duties. Orders and maintains an inventory of supplies, and makes
purchases/completes requisitions. Generates basic reports. May
handle confidential information.
Department Specific Essential Job Functions:
Greets and screens visitors and phone calls; relays messages,
responds or takes necessary action or refers to appropriate person
for resolution. Distributes all incoming mail. Initiates
correspondence for Chair's signature. May assist in the preparation
and maintenance of the departmental budget. Attends meetings.
Assists in ordering and maintaining inventory of supplies and
equipment. Prepares requisitions and purchase orders. May assist
with timecards for students. Responsibilities for copiers: paper
supply, maintenance appointments, and assigning copier codes to
staff and faculty. Performs Building Captain duties. Assists with
tuition waivers. Assists with scholarships and awards. Performs
effectively and efficiently with minimal, and at certain times, no
supervision. Shall at all times maintain professional and
cooperative business relationships. Performs other related duties
Scope & Impact: This position is an intermediate level
position responsible for providing a variety of
clerical/administrative support, or manual labor, tasks for an
office or department. This position may have minor to moderate
impact on operations of multiple work areas.
Communication & Interaction : Routinely answers
questions and provides information and data requested by
individuals within or outside of work area.
Effective Knowledge: Demonstrates ability to operate
independently with intermittent supervision for day to day
Problem Solving & Judgement : The job consists of
repetitive manual tasks that are covered by specific procedures or
Budget Authority: May compile data for budget
Policy & Procedure Authority: Primarily responsible for
applying organizational policies and procedures and/or determining
appropriate process to follow.
Reporting Relationships : Generally supports a manager or
director-level leader, or a specific activity or function, and
reports to a senior level administrative professional.
Supervisory & Team Leadership Responsibilities :
Performs administrative or manual tasks. Typically requires general
education or vocational training and 1+ years’ relevant experience
in chosen field or equivalent combination of education and
Experience in office management, policies and procedures.
Bookkeeping or financial tracking experience. Minimum 40 net w.p.m.
keyboarding. Experience in a higher education environment.
Literate in computer usage and word processing including, but not
limited to Word and Excel. Knowledge of basic office procedures and
practices. Excellent telephone etiquette, communication,
interpersonal and public relations skills. Ability to work well
with others fostering a positive working relationship. Ability to
operate office equipment. Ability to accurately type. Ability to
multi-task. Demonstrates a warm and caring professional service
oriented attitude. Must be self-motivated. Ability to listen and
Will this employee supervise others?
Reasonable accommodations (in accordance with ADA requirements) may
be made, upon request, to enable individuals with disabilities to
perform essential functions.