Job no: 236737-AS
Work type: Staff-Full Time
Location: Madison
Categories: Engineering, Information Systems/Technology, Computer Science, Web Design/Development

Position Summary:

Web Platforms/Services is a group in the Division of Information Technology and is in charge of providing enterprise-scale services that enable the creation of standards-based websites, web applications, and digital experiences. Our services are used across the University of Wisconsin-Madison, the 13-institution University of Wisconsin System, and partner institutions across the country. The work we do is very collaborative, user-centered, and adheres to industry standards and best practices. Our team is looking to add a permanent member to assist in continuing our reputation as a preferred partner and maintain the integrity and high quality of the services we provide.

This position will work as part of a team that is building and transforming our services to use Salesforce. This individual will help to implement new self-service/self-help digital experiences using Salesforce Experience Cloud and Salesforce Service Cloud. You will work as part of a team to develop user interfaces and functionality based on user-centered design and research data. This individual will also work as part of our Interoperability Transformation Initiative.

Position Duties:

List of Duties

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Degree and Area of Specialization:

No degree required

Minimum Years and Type of Relevant Work Experience:

* 3+ years of experience with user-centered design and best practices (7+ years experience for a senior position)
* 1+ years experience working with a Digital Experience Platform/CRM like Salesforce, Digital Measures, SiteCore, etc.
* 3+ years experience with front-end technologies and frameworks
* 3+ years experience with Digital Accessibility design and development standards and best practices (WCAG 2.+)
* 2+ years experience using and developing API's to connect data across multiple systems
* 2+ years experience with Agile development methodologies
* 2+ years experience with large-scale testing processes and techniques

* Strong communication skills, both written and verbal
* Ability to work as part of an agile team and be self directed
* Understanding of change management best practices
* Relationship management or strong customer service experience
* Ability to participate in Stakeholder meetings and asses needs
* Strong organizational skills
* Project management interests

Additional Information:

Please note that successful applicants must be authorized to work in the United States without need of employer sponsorship, on or before the effective date of appointment.

At current state, the Web Platforms/Services group is working 100% remotely. We will operate in a hybrid model beginning in Fall 2021. This position is eligible for any of the following: 100% remote work; partial remote-work; or fully on-site. Remote work requires successful candidates to possess their own high-speed internet and phone to perform the work on an employer provided computer and to on occasion, report to campus for meetings, training, or other activities



Work Type:

Full Time: 100%

Appointment Type, Duration:



Minimum $70,000 Maximum $110,000 ANNUAL (12 months)
Depending on Qualifications

Instructions to Applicants:

Click on the "Apply Online" button to start the application process.
You will be prompted to upload the following documents:
Cover letter (REQUIRED)
Please use your cover letter to speak to each of the Required Qualifications for this position (listed above in the Minimum Years and Type of Relevant Work Experience section). For each Required Qualification, describe your relevant experience, using specific examples from your work history to illustrate how your experience satisfies the requirement.


Holly Weber
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )

Official Title:


Employment Class:

Academic Staff-Renewable

Job Number:


The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:

The University of Wisconsin-Madison is engaged in a Title and Total Compensation (TTC) Project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change. Job duties and responsibilities will remain the same. For more information please visit: .

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .

Applications Open: Jul 6 2021 Central Daylight Time
Applications Close: Aug 3 2021 11:55 PM Central Daylight Time

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