Information Center Assistant

Texas, United States
Salary Not Specified
Jul 06, 2021
Employment Type
Part Time

Posting Details

Please view posting details below. To apply to this posting, please click the link above.

Job Title

Information Center Assistant

Posting Number


Position Type


Position Status

Part Time

Grant Funded


Grant Funding Source




Class Code


Pay Rate



DT Information Center

Job Summary

The Information Center Assistant plays a key role in helping new to college prospects and current students by providing excellent customer care in enrollment and technical support within a contact center environment.

Essential Duties and Responsibilities

• Provides phone, email and chat support within a contact center environment
• Ensures excellent customer care delivery through attitude, attention, passion and the ability to connect with prospects and students
• Accurately creates, escalates and closes customer cases
• Effectively collaborates and communicates with co-workers by submitting updates and event announcements.
• Accurately creates and edits knowledge base articles
• Detail oriented with the ability to multi-task and follow procedures
• Ability to think independently and make decisions
• Attends the workplace regularly; reports to work punctually and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions
• Supports the values of the College: diversity, teaching excellence, student success, innovation and creativity and service to the College
• Supports the mission, values and 3 goals and 8 principles of the College

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Education, Experience, Certifications, Licensures

• High School diploma or General Equivalency Diploma ( GED )
• One year experience working in a contact center environment or equivalent customer service experience

Desired Education, Experience, Certifications, Licensures

• Associate’s degree or 60 college hours
• Student or work experience at TCC or another institution of higher learning
• Bilingual: Spanish or Vietnamese

Knowledge, Skills and Ability

• Proficient with Windows and Mac OS operating systems with superb navigation skills utilizing various browser applications
• Professional telephone etiquette with excellent oral and written communication skills


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Special Instructions Summary

This is a part-time position, maximum 19.5 hrs. per week.

This posting will be utilized to fill three (3) part-time Information Center Assistant opportunities within the Information Center on the Trinity River campus.




Michael Tribble

Applicant Documents
Required Documents
  1. Resume / Curriculum Vitae
Optional Documents
  1. Cover Letter
  2. Unofficial Transcripts
  3. Certification / License

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