Associate Director of Student Accounts
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Department Student Accounts
Budget Title Associate Director of Student Accounts
Local Title Associate Director
Proposed Posting Date
The Office of Student Accounts is seeking an experienced professional with direct experience in delinquent account collections, cash management, frontline customer service, and staff supervision. This newly created position will be instrumental in helping to increase the level of service the college is proud to provide to its students. The incumbent in this role will also participate in the expansion of financial literacy initiatives aimed at helping our students achieve success in their college career and pursue higher education affordably.
Serve as second in command and act in place of the director in their absence
Build and maintain a collections function within the office that would be responsible for monitoring and managing the debt collection process on campus in a more consistent/timely manner. This would include implementing and managing new and more effective collection practices, including payment arrangements, as informed by industry and SUNY best practices
Collaborate with colleagues in Student Financial Services, create and disseminate programming and information related to increasing students' financial literacy
Assist TAP Certifying Official: process Remittance Advise and evaluating TAP waivers
Manage the process of cross-registration verification, billing, and invoicing Serve as liaison between SUNY System Administration and other state agencies in matters dealing with the interpretation of policy such as they apply to the collection of money at a state institution. Serve as the liaison between Office of Student Accounts and International Programs Manage International /ESL Programs billing Manage and resolve issues that are escalated by or above the purview of junior staff Perform the Daily Bank Reconciliation (backup)
Minimum 3 years' experience with Billing and Delinquent Account Collections
Experience providing a high level of frontline customer service and supervising customer service staff
Experience with Financial Aid policies and practices as well as counseling on financial literacy
Experience with BANNER, ARGOS, banking, and accounts reconciliation
Fluency in a language other than English is desired
Special Instructions to Applicants
Electronic submissions required. Candidates will be required to submit a cover letter, resume and contact information for three professional references.
Individuals with disabilities who need assistance with the application process should call (845) 257-3675.
Deadline: Applications will be accepted until the position is filled.
Other important information about this vacancy
This position offers full New York State benefits which are among the most comprehensive in the country. The State University of New York at New Paltz is a highly selective, public college that is recognized regionally for the strength of its academic programs. It is located in the beautiful Hudson River Valley with easy access to New York City and other nearby recreational and cultural amenities.
SUNY New Paltz recognizes the unique skills, perspective, talents and passion that each employee contributes to its learning community. To work here is to accept an invitation to participate in the growth and development of all campus members—students, faculty and staff. The College's commitment to inclusive excellence is an important part of our mission of public education and our culture. New Paltz continues to work on building a community that supports freedom, mutual respect, and civility. We seek others who support these values of diversity and inclusiveness and candidates of all diverse backgrounds who wish to participate in our cultural aspirations are welcome and encouraged to apply.
The State University of New York at New Paltz is an AA/EOE/ADA employer.
Federal law and regulations require notice to all prospective employees regarding crimes that have occurred on campus in the current three year period. Please refer to the University Police Web site for the complete Annual Security Report (Clery Report) at https://www.newpaltz.edu/firesafety/safetyreport.html.