Assistant Director, Admissions Processing #605536

Job Description

Provides Leadership and Direction as related to:

• Utilizes performance management and leadership to maximize staff performance, development and overall department morale.
• Serves as liaison to faculty, staff, service units and other departments; identify opportunities to collaborate and improve communication whenever possible.
• Liaison to external enrollment partners to include EMG, Operation Re-Engage, and the Online Program Manager.
• Develops processes related to specific populations to enhance the service model where necessary for the purposes of increased yield.
• Provides leadership and vision to the Admissions Evaluations Team for graduate and undergraduate applicants.
• Creates, administers and evaluates processes and workflows related to admissions evaluation.
• Reviews admissions applications against the Arizona Board of Regents (ABOR) admission requirements.
• Leads and guides the admissions appeal review committee.
• Provides direction and leadership in decisions affecting student admissions.
• Analyzes and provides reports regarding admissions decisions as related to ABOR and the NAU strategic plan.
• Oversees and manages daily admissions workflow including Salesforce case management, completed application evaluations and the execution of strategic initiatives.
• Provides guidance and consistency as to how admissions processes impact the department and the overall University operation.
• Advises relevant staff of decisions for elevated admissions review.
• Manages and advises staff on all relevant changes and updates to standard ABOR course usage and approvals.
• Represents Admissions Processing with departments across campus as well as within Enrollment Management by collaborating and developing effective and productive working partnerships.
• Conducts research to propose, coordinate, organize, and initiate initiatives within Enrollment Management.
• Provides guidance and consistency as to how admissions processes impact the department and the overall University operation.
• Creates and conducts training programs for relevant staff on changes related to new and existing processes.
• Serves a member of UAO Leadership Team and coordinates with peers on cross-functional operational processes, future development opportunities and implementation.
• Manages the implementation of new process while coordinating with key stakeholders in ITS and Enrollment Services Business Analyst (ESBA) Team for technology specifications.
• Hires, trains, supervises, and evaluates 8 full-time members on the Admissions Evaluation; coordinates on-going training to include skill-building and resource knowledge.
• Directs the work of the Admissions team to ensure that efficient, scalable, and best-practice service standards are met new NAU applicants.
• Builds and fosters a team culture that encourages the exchange of creative ideas with a focus on collaboration, problem solving, end-user satisfaction, and professional development.
• Identifies and allocates resources to respond to end-user questions, issues, and service opportunities; coordinate user support for questions or issues related application processing, admissions decisions and standards, matriculation and term activation.
• Evaluates processes/procedures regularly; proposes, develops, documents, and implements processes/procedures to ensure continuous improvements as to how service is provided as well as gather, organize, and store information needed to assist constituents more efficiently and completely while keeping in alignment with the NAU mission as well as adhering to efficiency principles.
• Serve as a liaison between recruitment teams and the Admissions processing team:
• Trains on new updates to processes and admission impacts
• Troubleshoots technical issues related to tools and systems
• Assists with resolving elevated student issues
• Communicates with partners regarding admissions procedures, timelines, and processes that impact the student experience
• Develops and maintains strong professional relationships to ensure coordination and collaboration with units university wide.
• Collaborates with ESBA team on functionality of the PeopleSoft, OnBase, Salesforce and other student systems as related to technical issues and system updates as well as designing and building new functionality within these systems to create efficiencies for admissions.

Minimum Qualifications

• Bachelors degree,
• 3-5 years of relevant experience, AND
• 2-4 years of management or supervisory experience, OR
• A combination of related education, experience, and training.

Please see nau.jobs for full job descriptions and details on how to apply online!  NAU is an Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply.