Service Provider

Location
New York, United States
Salary
Salary Not Specified
Posted
Jul 02, 2021
Employment Type
Full Time
Posting Details



Job # 037155 Department Code 00000 Department Office of Financial Aid Job Title Service Provider Location Syracuse, NY Pay Range Commensurate with experience Staff Level S3 FLSA Status Non-exempt Hours
Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs. Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description
The Service Provider has primary responsibility for receiving and screening all inquiries to the Office of Financial Aid & Scholarship Programs.

Computer skills, including data entry and basic MS Word, Excel and Access are essential. The Service Provider should demonstrate commitment in providing high quality services and ability to work in a collaborative, results driven environment. Qualifications
Associates degree with 1-2 years minimum office experience preferred.
Must be able to function as a team member in a high-volume, high-stress, flexible work environment as well as the ability to perform tasks independently. Job Specific Qualifications
  • Requires effective articulation and customer service skills to disseminate financial aid information. Attention to detail and confidentiality are essential.
  • Reasonable experience in office procedures, Microsoft Office, and data entry is necessary performing such tasks with accuracy.
  • Excellent customer service skills required.
  • Apply authoritative knowledge of FERPA .
  • Provide support to students and parents for web-based processes.
  • Participate in hiring and training of new staff.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the students/staff experience.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Have a pleasant, patient and friendly attitude.
  • Strong detail orientation and communication/listening skills.
  • Ability to work in fast-paced environment with a high volume of telephone contact necessary. Experience with PeopleSoft preferred. Financial aid experience a plus.




Responsibilities
Direct and/or respond to inquiries by phone, in person, mail or email with prompt, efficient and courteous attention. Four service providers at the front line answer a total of 48,639 telephone calls, see 10,242 visitors and responds to 14,856 electronic contacts to the office. |

Supports Assistant Director of External Resources with processing 700 paper and online state grant and Tuition Exchange certifications for new and returning students. Completes and submits cost of attendance and enrollment forms for outside scholarships including study abroad in a timely manner. Research and post outside scholarships for the scholar listserv, provide scholar information for newsletters and the Office Financial Aid and Scholarship Programs website.

Other duties as assigned Physical Requirements
* Tools/Equipment
* Application Instructions
In addition to completing an online application, please attach a resume and cover letter. About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu. About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal. EEOC
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities. Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members. Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity. Quick Link https://www.sujobopps.com/postings/87442 Job Posting Date 07/02/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants

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