Ticket Operations Coordinator

Posting Details



Job # 037165 Department Code 30003-1071 Department Carrier Dome Operations Box Office Job Title Ticket Operations Coordinator Location Syracuse, NY Pay Range Commensurate with Experience Staff Level S4 FLSA Status Non-exempt Hours
Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs. Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description
This position coordinates many aspects of the day to day and gameday operations for the Carrier Dome Box Office. This position is specifically responsible for providing excellent customer service to all patrons who attend events at the Carrier Dome through phone, in-person and written interactions. In addition, this position is responsible for managing box office operations during all Men’s Lacrosse games and assisting in the management of box office operations during Football & Men’s Basketball games. Furthermore, this position is responsible for communicating with patrons on all email communication to the box office email accounts. In addition, this position assists in the coordination of the Men’s Basketball program’s complimentary ticket requests for home and away contests as well as other sports as assigned. Lastly, this position is responsible for assisting in all aspects of the gameday ticket seller staff scheduling, hiring, and training procedures. Qualifications
Bachelor’s degree required or combination of high school degree and 3-5 years of experience in ticket operations at the professional or collegiate level with a minimum of 1-2 years of managerial experience. Intermediate working knowledge of the Ticketmaster’s Archtics system required. Job Specific Qualifications
· Ability to independently problem solve when customer is upset.
· Commitment to confidentiality.
· Ability to multi-task when hi-customer traffic exists. Responsibilities
Provides customer service to all patrons who attend events at the Carrier Dome.
· Customer service provider via phones and windows during selected times as assigned by Assistant Director.
· Responds to all email inquiries to Carrier Dome Box Office email accounts.

Manages the box office operations for all Men’s Lacrosse events and assists in the management of box office operations during Football & Men’s Basketball contests. Acts as Box Office Manager for non-athletic misc. events as assigned by the Assistant Director of Ticket Operations. Manages the balancing and reconciling of gameday ticket sales on the Ticketmaster Host system including the cash deposit as well as providing audit and reconciliation reports to management.

Assists with all aspects of the gameday ticket seller staff scheduling, hiring, training as well as the preparation of gameday staff items.

· Assists the Assistant Director with misc. projects as needed including:
· Processes change requests for Football, Men’s & Women’s Basketball, and Men’s Lacrosse season ticket and parking renewals.
· Processes Gate A season drop off passes for Football and Men’s Basketball
· Maintains manifests for all home Men’s Lacrosse contests including managing inventory for season and individual game tickets.
· Manages the Military Pass ticket program.
· Completes daily cash/checks deposits.
· Completes Athletic complimentary ticket reconciliations for individual and season tickets for Men’s Lacrosse.
· Manages excess capacity distribution for Football & Men’s Lacrosse.

Assists in the coordination and ticket distribution of all NCAA compliance protocols as it relates to Men’s Basketball player guest, recruits, coaches, visiting teams, and non­ participating student athlete’s admissions for home, away, and postseason contests.
Travel is required to select Football and Men’s Basketball contests as assigned by the Assistant Director. Physical Requirements Tools/Equipment Application Instructions
In addition to completing an online application, please attach a resume and cover letter. About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience. The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu. About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal. EEOC
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities. Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members. Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity. Quick Link https://www.sujobopps.com/postings/87466 Job Posting Date 07/01/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants
Syracuse University is interested in candidates who have the communication skills and cross-cultural abilities to maximize their effectiveness with diverse groups of colleagues, students and community members. Women, military veterans, individuals with disabilities, and members of other traditionally underrepresented groups are encouraged to apply. Syracuse University is an equal opportunity employer, as well as a federal contractor required to take affirmative action on behalf of protected veterans.

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