Financial Aid Advisor
Maryland University of Integrative Health (MUIH) is one of the nation’s leading academic institutions for natural medicine. For nearly 40 years, MUIH has educated and informed practitioners and leaders in health and wellness through transformative and relationship-centered programs that draw from contemporary science and traditional wisdom. Progressive graduate degrees in a wide range of disciplines are offered both on campus and online. The on-site Natural Care Center offers compassionate and affordable healthcare provided by clinical student interns in University Teaching Clinics and from highly skilled faculty practitioners. For staff and faculty, MUIH offers a collaborative and vibrant work environment that is mission and values-driven.
The Office of Financial Aid is part of the Enrollment Management division at Maryland University of Integrative Health. The Financial Aid Advisor, under the direction of the Director of Financial Aid, acts as a financial advocate to students by providing guidance related to state, federal and institutional aid programs. The Advisor assists the Director with the daily processing of financial aid, including federal awarding, origination, disbursement, and reconciliation. In addition, the Advisor will interact with specific outside agencies to facilitate the student eligibility process and will be accountable for ensuring compliance with all federal regulations regarding various types of Federal and Institutional Financial Aid available to facilitate the enrollment of students, consistent with the University’s mission, accreditation standards, and applicable regulatory guidelines.
The Financial Aid Advisor focuses on the core responsibilities associated with screening students for financial aid eligibility and ensuring compliance with federal regulations. The position includes processing of financial aid packages and the dissemination of financial aid information.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Advises prospective, admitted, and continuing students about the financial process, as well as the types of aid available.
- Assists with financial aid correspondence to students via email, mail and phone.
- Provides informational services including admissions events, exit interviews, financial aid open houses, FAFSA workshops, internal training, default management, and financial literacy activities.
- Emails Financial Aid Offers to students and manage changes and revisions to all.
- Sends form letters to applicants requesting missing or incomplete information.
- Receives, reviews, and inputs data pertaining to student aid information into the SIS database.
- Reviews student information on the National Student Loan Data NSLDS) and Common Origination and Disbursement (COD) Systems to resolve student eligibility issues.
- Participates in professional development activities and required employee training; serve on institutional committees as appointed.
- Maintains working knowledge of federal, state, institutional, and accepted external aid programs and regulations and guidelines.
- Prepares and/or process student aid disbursement and monthly reconciliations.
- Processes federal financial aid originations in EDExpress.
- Works closely in a team environment to provide outstanding customer services.
- Monitors student Satisfactory Academic Progress
- Supports recruitment and retention efforts in line with the strategies of the Enrollment Management team.
- Explains to the student the status of their financial aid application, amount, and sources of aid and expected date of disbursement.
- Performs standard and customized reports (EDxpress, SIS, Excel)
- Reviews student information on Common Origination & Disbursement for graduate plus loan and other financial aid documents.
- Communicates closely with the Registrar and the Finance Departments regarding financial aid processes.
- With the community culture in mind, employee will serve on committees as needed.
- Performs other duties as assigned.
Education and Experience Qualifications
- Bachelor’s degree from an accredited institution of higher education
- Minimum 2 year of experience in an office of financial aid within higher education
- Working knowledge of NSLDS, COD, and MDCAPS
- Fundamental knowledge of federal aid programs, federal regulations, and need analysis (federal methodology)
- Comfortable with numbers
- Familiarity with the changing restrictions and obligations that face borrower
- Current knowledge of FERPA, GDPR compliance, and other privacy-related law in higher education
- Experience with graduate student financial aid
- Experience with originating direct student loans in a financial aid office
- Experience with monthly reconciliation
- Knowledge of EDExpress and ELMOne
Skills and Abilities
- Demonstrated knowledge of financial aid and its administration.
- Strong customer service aptitude
- Ability to understand and follow oral and written instructions to interpret, explain and enforce departmental policies and procedures
- Organizational skills to manage time, prioritize work and handle multiple tasks simultaneously
- Strong work ethic
- Work as a team member with minimal supervision
- Maintain confidentiality of student records in compliance with the federal regulations regarding privacy
- Good interpersonal skills to work with students and constituencies across the institution and, including staff at all levels, faculty, and committees
- Ability to adapt and adjust to an evolving and growth-oriented environment
- Ability for critical and logical thinking, good judgement, and problem solving
- Strong organizational skills
- Excellent written and oral communication skills
- Proficient in Microsoft Excel, PowerPoint, Word, Outlook and familiarity with financial aid systems
- Ability to learn new software applications as necessary
Work Environment/Physical Requirements
This job operates in a professional office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
DISCLAIMER: This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required.