Document Specialist

About Salve Regina University:

Salve Regina University, ranked as one of the most transformative colleges in the United States by Money Magazine and among the best regional universities in the north by U.S. News and World Report, is a comprehensive Catholic University located in the scenic coastal community of Newport, Rhode Island. The University's commitment to academic success and personal discovery extends beyond its historic campus into a dynamic world where the application of higher thinking and skill are most valued. Salve Regina offers associate, bachelor's and master's degree programs, graduate certificates, and doctoral programs in humanities, international relations and nursing. Enrollment includes more than 2,600 undergraduate and graduate students from across the U.S. and around the world.


Job Description:

BASIC FUNCTION:

Reporting to the Director of Admission Operations, the Document Specialist provides professional support in managing the life cycle of Graduate and professional studies applications. This position will also provide support for processing of documents for undergraduate admissions when needed as well. Provide phone and email customer service support for both Graduate and Undergraduate prospective students and their families.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Process the incoming graduate applications and supporting documents for Graduate and Continuing Education applicants in our admissions CRM (Customer Relationship Management) software, Slate. Monitor the checklist to in order to provide accurate completion and ready to review applications.
• Work closely with the graduate admissions Application Manager to assist with the day to day operations.
• Utilize our CRM Slate to query and report on completion of applications.
• Communicate with applicants throughout the application cycle to provide guidance and support with completion of applications.
• Provide guidance over the phone and email to inquiries and applicants who contact the office requesting information for graduate admissions and when needed for undergraduate admissions.
• Review unlinked documents in our document imaging system Etrieve.
• Consolidation of duplicate records and schools in Slate and other data maintenance projects when needed.
• Represent the University by attending recruitment events, open houses, etc when needed.
• Assist as needed with processes and special projects for both undergraduate and graduate enrollment

OTHER DUTIES AND RESPONSIBILITIES:

• Assist with phone and front desk coverage as needed.
• Assist with entry of college and high school fairs for both Graduate and Undergraduate.

Requirements:

• An associates or bachelor's degree is preferred.
• Strong oral and written communication, interpersonal and organizational skills are required.
• Candidate should have some experience with CRM software applications.
• Experience with document imaging systems a plus.
• Proficiency in MS Office Suite products and advanced knowledge in excel is required.
• The ability to learn and proficiently use institutional software and reporting systems a must.
• Must possess strong organizational skills with the ability to prioritize, meet deadlines and work well under pressure.
• Must possess strong interpersonal, oral and written communication skills.
• Must be able to work independently as well as in a team environment.

Additional Information:

Salve Regina University offers generous benefits to eligible employees including:

• health and dental coverage
• life insurance
• long-term disability
• 403B plan
• tuition benefits and more

Salve Regina University strives to provide equal opportunity in employment and education to all employees, students and applicants. No employee, student or applicant shall be discriminated against or harassed on the basis of race, color, national and ethnic origin, sex, sexual orientation, gender identity or expression, religion, disability, age, marital or parental status, military or veteran status, genetic information or any other basis protected by applicable federal or state law, in the administration of Salve Regina's employment policies, education policies, admission policies, scholarship and loan programs, athletic and other University administered programs. In accordance with Title IX, it does not discriminate on the basis of sex in any of its educational programs or activities. Salve Regina is also committed to making its programs and campus accessible to its visitors and compliant with all applicable non-discrimination laws.


Application Instructions:

Applicants must apply online for any open staff and faculty positions by providing a cover-letter and resume. Pre-employment background checks and reference checks are required of successful candidates. Salve Regina University participates in E-verify.

URL: www.salve.edu