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Access Services Generalist

Employer
Georgian Court University
Location
New Jersey, United States
Salary
Salary Not Specified
Date posted
Jun 30, 2021

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Position Type
Faculty Positions, Professional Fields, Library & Information Sciences, Administrative, Academic Affairs, Librarians & Library Administration, Business & Administrative Affairs, Other Business & Administrative Affairs, Auxiliary Services, Student Affairs, Student Activities & Services
Employment Type
Full Time
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Job Details


  • This is a full-time, 12-month, 35-hour week position. This position is responsible for ensuring that the SMJC Library provides outstanding customer service and circulation services to all library users and visitors. The incumbent will work with library staff to ensure that they are trained and able to maintain all essential Access Services functions, including the use of the OCLC library services platform, Interlibrary Loan operations, and Reserve procedures. This position is also responsible for monitoring building operations and the general supervision of part-time Access Services staff and student workers. Reports to the Director of Library Services.

    The anticipated schedule for this position is:

    Monday-Thursday: 10:30-6:30 p.m.

    Friday: 10-6 p.m.

    Must be flexible with evening & weekend hours as needed.

    Essential Functions:

  • The incumbent will strive to ensure high-quality customer service is provided to all library users and visitors.
  • Responsible for building operations and general supervision of part-time Access Services staff and student workers in the department.
  • Manage print and electronic Reserves.
  • Manage and coordinate Interlibrary Loan operations.
  • Responsible for training of library staff on opening/closing of library building procedures.
  • Responsible for training of library staff on essential department operations including use of OCLC Library Services Platform, Interlibrary Loan Operations, and Reserve Procedures.
  • Make independent judgments and decisions on a daily basis, following established guidelines, consulting with the Director of Library Services on issues not covered by established guidelines.
  • Coordinate library staff in doing all aspects of stack maintenance work to ensure timely shelving, reading of call numbers, shelf straightening, and other quality control measures as needed.
  • Assist library users with circulation inquiries including checking in/out of library materials and maintaining front desk operations.
  • Work with the Systems and Emerging Technologies Librarian to troubleshoot and communicate issues for all library equipment, including publicly accessible equipment, i.e., copiers, printers, microform readers.
  • Generate Access statistics as needed for us with library assessment.
  • Responsible for security of the building, staff, and library property.
  • Participate in the hiring and training of unit library staff assistants and student workers.
  • Integrate the core values of respect, integrity, compassion, justice and service in all aspects of interaction.
  • Perform other duties as assigned by the Director of Library Services and Librarians.


Qualifications:

  • Minimum two (2) years college study. Bachelor’s degree preferred.
  • Two (2) years of customer service. Minimum one (1) year of supervisory experience. Previous library experience preferred.
  • Excellent communication, interpersonal and customer service skills.
  • Ability to interact professionally with diverse clientele.
  • Must have the flexibility to shift hours when needed to maintain library hours of operation, review aspects of library operations and/or train library staff.
  • Availability to work a flexible schedule that includes evenings and/or weekends when needed.
  • Building oversight experience preferred.
  • Excellent problem solving skills.
  • Excellent computer skills, proficient use of MS Word and Excel.
  • Experience using an Integrated Library System or a Library Services Platform required. Experience with OCLC WMS preferred.
  • Ability to manage multiple projects, prioritize, and meet deadlines; strong organization skills, good time management skills, attention to detail, and able to work efficiently with frequent interruptions.
  • Ability to work independent of direct supervision and to work well with others in a team-based environment.
  • Ability to handle high-stress and emergency situations.
  • Strong oral and written communication skills.
  • Ability to lift 25 pounds and push/pull a 50 pound book truck. Also to bend and reach to low/high shelves, work standing/sitting for long periods.
  • Ability to maintain the highest degree of confidentiality.


**Must be US work authorized**

Company

Georgian Court University

Georgian Court University: History, Culture and Academic Excellence

Founded and sponsored by the Sisters of Mercy of New Jersey, Georgian Court University is located in residential Lakewood, New Jersey, on a magnificent 156-acre estate formerly belonging to financier George Jay Gould. The campus is conveniently situated 60 miles from New York and Philadelphia and only 10 miles from the beautiful Jersey Shore. Bordering Lake Carasaljo, the site is a National Historic Landmark with magnificent statuary, beautiful architecture and lush gardens, making it a truly breathtaking and inspiring place to learn, study, and live. After a long history as a women's college with coeducational graduate programs and undergraduate evening programs, Georgian Court became a fully coeducational as of Fall 2013. All degree and certificate programs during the day and evening are now open to both women and men.

Open to students of all faiths, Georgian Court University provides comprehensive liberal arts education in the Roman Catholic tradition with a special concern for women. The university offers a curriculum that is broad enough to be truly liberal, yet specialized enough to provide in-depth preparation for careers or further study.

The unique Georgian Court University atmosphere is one of a small college ambiance in a technologically advanced, highly esteemed university setting. Centered around the core values of the Sisters of Mercy, the university offers an extremely safe and nurturing campus environment with individualized attention and guidance.

The Georgian Court faculty is committed to teaching and individual mentoring, with an outstanding 92% holding doctorates or terminal degrees in their field. They are dedicated and caring educators and experts in their respective industries, while demonstrating public service and a personal affinity to our core values-respect, integrity, justice, compassion, and service.

Georgian Court University offers more than 30 undergraduate degrees, 10 graduate degrees, and a variety of certificates in a wide range of areas through our three schools:

  • The School of Arts & Sciences
  • The School of Business
  • The School of Education

Benefits of a Georgian Court University education include:

  • Small classes, with a student-to-faculty ratio of 15:1
  • Personalized education-faculty members readily available for mentoring
  • All classes taught by faculty members, not graduate assistants
  • Inclusive core values of respect, integrity, justice, compassion, and service
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