Communications Operator l

Position Title:

Communications Operator l

Job Description:

POSITION TITLE: COMMUNICATIONS OPERATOR I
STATUS: Part time
DEPARTMENT: Campus Police
DIVISION: Administrative Services
CLASSIFICATION: Non-exempt
UNION: Technical Office Support Staff
REPORTS TO: Chief of Police through the chain of command
PLACEMENT: Clerical Grade 7B
MINIMUM PAY RATE: $20.38 per hour

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.

POSITION SUMMARY

Requires the ability to remain calm in highly stressful situations and the ability to take control professionally when dealing with angry or excited customers. Must be able to work in fast changing volatile situations. Must be able to perform a wide array of clerical duties while using discretion and maintaining a high level of confidentiality. Responsible for the daily operation of the Communications Center, including responding to calls via phone, radio and in person; both emergency and non-emergency. Must be able to perform data entry and retrieval while multi-tasking other duties. Must be familiar with the working policies and procedures of the College and Department. Must be able to work any shift/day of the week as needed.

ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES
1. Serve as primary contact for staff, students and public both in person and by phone, for the Police Department. Take and dispatch calls for service, answer questions and provide information to public.
2. Serve as primary contact with Police Officers, CSO’s and Student Workers by dispatching emergency and non-emergency calls, responding to radio traffic and providing requested information to street staff.
3. Input and access data from law enforcement systems, and maintain CAD logs, and all required documents.
4. Monitor video surveillance equipment, alarm boards, fire panel, maintenance alarms and respond per department procedures.
5. Obtain and maintain required LEADS certifications and proficiently operate LEADS computer and maintain all required documents.
6. Maintain and update Communications Operators Manual.
7. Train new Communications personnel.
8. Utilize Record Management system and Computer Aided Dispatch system effectively, including generating report numbers, entering door checks, watches, Lost and Found Property, Vehicle Stickers, Entity Records, Contact Files and all report functions.

9. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.

10. Perform other related duties as assigned.

MINIMUM QUALIFICATIONS :
1. Ability to work any shift/day of the week as needed.
2. High School Diploma or equivalent.
3. One (1) year of experience in modern office setting with working knowledge of computers and office equipment.
4. Strong computer skills and a working knowledge of Microsoft Office, Excel as well as data input and retrieval.
5. Strong communication skills and the ability to remain calm and deescalate volatile situations.
6. Strong verbal and written skills and the ability to work cooperatively with a diverse population under high stress situations.

7. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.

8. Demonstrated commitment to the college’s core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality.

PREFERRED QUALIFICATIONS
1. Prior experience as a police communications operator or other law enforcement employment.
2. Familiarity with the College Datatel system and law enforcement computer/data systems.

3. English and Spanish verbal and written communication proficiency.

4. Demonstrated multicultural competence.

PHYSICAL DEMANDS

N/A

WORKING CONDITIONS

N/A

PRIORITY DATE

Immediate Consideration

Full Time/Part Time:

Part time

Union (If Applicable):

TOSSC

Scheduled Hours:

28
For more information, click the "How to Apply" button.