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Associate Director, Student Account Services

Northern Kentucky University
Kentucky, United States
Salary Not Specified
Posted date
Jun 29, 2021

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Position Type
Faculty Positions, Business & Management, Accounting & Finance, Business Administration, Administrative, Business & Administrative Affairs, Other Business & Administrative Affairs, Financial Affairs, Student Affairs, Financial Aid
Employment Type
Full Time
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Working Title Associate Director, Student Account Services Department Student Account Services Compensation Title Staff/Professional Position Position Number 30000196 Position Status Regular Work Schedule
Mon – Fri 8:15am-4:30pm Will have extended hours during semester rush periods. Hours per Week 37.5 Months per Year 12 Commitment to Inclusive Excellence

Northern Kentucky University ( NKU ) seeks excellence by enriching its educational environment and culture through the diversity of its administration, faculty and staff and by embracing inclusiveness, equity, and global awareness in all dimensions of its work. NKU is an Equal Opportunity/Equal Access/Affirmative Action institution. We encourage applications by members of diverse groups and by persons with a demonstrated commitment to issues of diversity and experience in achieving goals relative to inclusive excellence.

Purpose of Position
Work collaboratively with the Student Account Services management team in support of the vision and mission of the Department as well as ensuring compliance to federal and state regulations regarding cash handling and collection, including but not limited to: GLBA, FDCPA ( UDAPPS ), FCRA, TILA (RegZ), TCPA, CFPB, NACHA, PCI - DSS, TitleIV, etc. This position is the primary accountant for Student Account Services. Must independently perform a variety of complex accounting duties to include balancing between Paymetric, SAP, PNC and all business transactions/receipts. Supervisor and backup to front line customer service and cashiering functions. Produce financial reports as needed for business processes. Primary liaison for internal/external financial audits. Overall, assist in the administration of the activities of the Office of Student Account Services which processes the Universities cash receipts, disburses financial aid refunds, processes and collects past due account receivables and federal/institutional student loans. Serve as supervising co-manager in absence of Director. Primary Responsibilities
1. Supervise, hire, discipline, and train assigned staff. Determine staffing hours and levels of the office area. Develop work schedules, etc. 2. Maintain and promote exemplary customer service to students, staff and faculty. 3. Proficient in extensive utilization of MS Excel functions for reporting. 4. Initiate and maintain cash control procedures with clear documentation. 5. Take lead role in maintaining departmental PCI compliance procedures and processes and act as primary liaison to Sr. Tech Support Specialist for PCI . 6. Assist in the development and implementation of new policies, and instructing the appropriate staff in policies and procedures to be followed. 7. Reconcile a variety of transactions (Paymetric, cashier functions, ACH, etc) to SAP and PNC as required; independently evaluate, analyze, investigate and resolve problems. 8. Provide oversight of the private financial institutions that operate on campus; assist them with cash handling procedures. 9. Serve as liaison between SAS and Comptroller’s Office, banks, third party transaction organizations, etc. 10. Oversee monthly payments and reconciliation on collection agency accounts ( SAP to Agency). 11. Create and maintain the allowance for doubtful accounts. 12. Primary liaison for internal and external audits. 13. Recommend technology enhancements to improve the flow of information and systems. 14. Collaborate in developing and conducting training programs in correct procedures and policies as well as financial literacy to students in conjunction with campus constituents. 15. Collaborate with Financial Aid and Admissions on the new student orientation presentation 16. Ensure consistent communications from all SAS outlets, i.e. campus catalog, websites, orientations etc. 17. Provide oversight for the refunding process. 18. Oversee fee appeal process; review/remove late payment fees as required. Qualifications
Minimum: Bachelor’s degree in Accounting, Finance, or applicable Business Degree. Firm understanding of transactional and fund accounting. Strong management skills/experience, computer knowledge to include, reporting/analysis, and proficiency in Microsoft Office Suite, especially EXCEL functions, reporting and web based transactions.

List a minimum of 3 references (maximum of 6).

Any candidate who is offered this position will be required to go through a pre-employment criminal background check as mandated by state law.

Minimum Education Bachelor's Degree Preferred Education Master's Degree Minimum Experience 3 years Salary TBD Pay Grade S72
Requisition Number 2021S1388 Job Open Date 06/29/2021 Job Close Date Open Until Filled Yes Quick Link Is this an internal only posting? Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • NKU Jobs Site
    • Inside Higher Ed
    • Employee Referral
    • Other
  2. * Do you have a Bachelor's degree in Accounting or Finance? If not, do you have a Master's in Accountancy, Finance or Business Administration?
    • Yes
    • No
    • No response
  3. * Briefly describe your supervisory experience and management style.

    (Open Ended Question)

  4. * Describe your Excel experience and explain examples of functions you have used.

    (Open Ended Question)

Documents Needed to Apply
Required Documents
  1. Resume
  2. Cover Letter/Letter of Application
  3. Transcripts
Optional Documents
  1. Letter of Recommendation 1

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