Case Manager 1
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and your career can thrive. VCU offers employees a generous leave
package, career paths for advancement, competitive pay, and an
opportunity to do mission-driven work.
Position Primary Purpose and General Responsibilities
To case manage the delivery of quality services through the
application of case management/care management principles in a
community based model for children with special health care needs (
CSHCN ) which is family centered, culturally competent, and
coordinated within a comprehensive integrated system of care.
Minimum Hiring Standards
Assessment Skills: Able to assess and navigate complex system
issues to access community resources and interventions for
achievement of optimal goals for families and their children with
special health care needs ( CSHCN ). Utilize Case Management/Care
Management skills, experience, and knowledge of complex conditions
of CSHCN, their families and the systems issues that they
encounter, is able to quickly identify and prioritize problems and
appropriate interventions to quickly decrease their acuity level.
Verbal Communication/Interpersonal Skills: Must effectively
communicate electronically via the internet, telephone and
face-to-face with internal and external customers. These contacts
may involve difficult communications that require resourcefulness
and understanding of community resources and services. Must be able
to make presentations to small and large groups. Must be skilled in
conflict resolution. Assertiveness: A willingness to be persistent
to advocate for the needs of CSHCN within the VCUHS, community, and
State. An ability to advocate for the needs of the client when
faced with challenges. Able to demonstrate and mentor for clients,
staff, and peers successful problem solving skills, negotiation
skills and conflict management. Analytical ability/Problem solving
Skills: An ability to relate and compare data from different
sources to resolve complex human problems that require the use of
considerable judgment and a professional level of knowledge. Able
to demonstrate leadership in complex case management and the
achievement of optimal outcomes. Leadership: Able to demonstrate
leadership in complex case management and the achievement of
improved outcomes for the population served. Able to mentor case
management role and responsibilities as a change agent involving
clients, systems, and the community. Flexibility: Must be able to
adapt to changes in work roles and expectations in order to
accomplish client/department goals. Written communication: Must be
able to communicate information in writing that is clear and
understandable to others. Able to utilize computer as a resource to
achieve this skill. Experience with data collection and
interpretation including the use of databases and spread sheets.
Ability to work in a diverse environment required.
Preferred Hiring Standards
BSN for nurses; MSW for social workers. Certification in Case
Management with two years of experience. Experience in Care
Coordination and e.g. community social services, home health care,
discharge planning and utilization management. Valid driver’s
license & vehicle required. Bilingual skills are helpful.
Required Licenses/ Certifications
Graduate of an accredited nursing program. Current RN licensure in
Virginia or eligible.
BSW from an accredited Professional Social Work program.
Anticipated Hiring Range
Application Process/Additional Information
Normal Work Days/Hours
Job Open Date
Posting will close on or before
Open Until Filled
Is this a restricted position?
Is this position eligible to participate in alternative work
Yes- A pre-employment fingerprint background check will be
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Optional & Required Documents
Required Documents Optional Documents
- Cover Letter/Letter of Application