This job has expired

Student Support Specialist

Fort Lewis College
Colorado, United States
$40,000.00 - $40,000.00
Closing date
Aug 28, 2021

View more

Position Type
Administrative, Student Affairs, Academic Advising & Academic Support Services, Disabled Student Services
Employment Level
Employment Type
Full Time
You need to sign in or create an account to save a job.

Job Details

Position Summary 

The Student Service Specialist position is student facing, a first point of contact, within the student support department of Disability Services. This position provides direct support and case management services to program participants and serves as a resource for faculty and staff around disability-related topics and issues. The Student Service Specialist also provides back-up support to the Testing Center as needed. 

Minimum Qualifications 

  • Bachelor’s degree in Education, Rehabilitation Counseling, Computer Science or closely related field. 
  • Two or more years working with students with Disabilities. 
  • Demonstrates strong problem-solving and time management skills. 
  • Ability to prioritize workload with multiple demands and frequent interruptions. 
  • Strong commitment to customer service and work ethics. 
  • Demonstrates effective communication skills both orally and in writing. 
  • Knowledge of MAC and PC operating systems 

Preferred Qualifications 

  • Bachelor’s degree in Special Education. Rehabilitation Counseling, School Counseling or closely 

related field. 

  • Four or more years working with a diverse population, including adolescents and adults with Disabilities. 
  • Knowledge and understanding of Assistive Technology software, voice recognition, alternative format, iPhone, iPad, and related Apps used by individuals with disabilities. 
  • Familiarity with Assistive Technologies and their application in Higher Education. 
  • Knowledge of Federal, State and local laws regarding the Americans with Disabilities Act and 

Amendment Act, especially in Higher Education. 

  • Experience in data collecting, managing and creating reports for Disability Services Office and the Testing Center. 
  • Demonstrates the ability to think critically and uses good judgement to handle confident/sensitive information with discretion and with students in crisis. 

Major Responsibilities 

  • Manages all aspects of the front office including answering phones, responding to emails, 

managing walk-in appointments and visitors. 

  • Provides outreach to new student applicants. 
  • Schedules and provides intake appointments with new students and through an interactive 

process and review of supporting documentation, determines eligibility for academic 


  • Maintains detailed case note and files on students while Adhering to FERPA and HIPPA 


  • Reviews department’s policies and procedures and demonstrates how to request academic 

accommodations and schedule exams in the testing center. 

  • Meets regularly with students as needed and provides “wrap-around” services of support. 
  • Provides “warm-hand offs” to other student support programs on campus (i.e. Counseling 

Center, TRIO, STEM3 or Academic Success Coaches) to address retention issues. 

  • Provides outreach to faculty and staff and answer’s disability-related questions. 
  • Assists students with disabilities in determining assistive technology options available for 

academic success. 

  • Trains students on technology and software including, but not limited to, screen readers, text 

enlargers, smart pens, note taking, time management and executive functioning apps. 

  • Maintains the Assistive Technologies inventory. 
  • Provides accessible textbooks and materials to students eligible for alternative formats.  
  • Reviews literature and discussions posted on list-serve addressing disability-related issues in 

post-secondary education. 

  • Represents Disability Services in various campus wide events including new student 

orientation and admitted student’s day. 

  • Provides coordination and support to the Testing Center as needed. 
  • Provide proctoring support to students testing in the testing center and securely manages 

exams dropped off and delivered. 

  • Demonstrates a commitment to diversity, equity, inclusion, and student success, as well as 
  • working with broadly diverse communities 
  • Maintains knowledge and awareness of digital accessibility including the American with 

Disabilities Act and Section 508. 

  • Produces and remediates digitally accessible materials in accordance with FLC standards. 
  • Perform other duties as assigned 

Work Conditions 

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • While performing the duties of this job, the employee is regularly required to sit, stand and move around the room; talk, hear, and use hands and fingers to operate a computer and telephone equipment. 
  •  Specific vision abilities required by this job include close vision requirements due to computer work. 
  • Light to moderate lifting is required. 


Salary is $40,000, plus a comprehensive benefits package.  

Application Process 
A complete application packet includes: 

  • Cover letter addressing interest and qualifications for position 
  • Include details regarding how your personal and professional experiences allow you to encourage a learning environment grounded in equity and inclusion.  “How do you envision contributing to Fort Lewis College’s commitment to equity and inclusion?” 
  • Resume 
  • Names and contact information for three current, professional references 

Submit materials as one PDF file via email to: 


Application materials received by July 18, 2021, will receive full consideration. 

Position will remain open until filled. 


The successful candidate will be required to submit original, official college transcripts,  

and pass a background check. 

The College and the Community  

Fort Lewis College, a public institution located in Durango, Colorado, offers degree programs in arts, business, education, health fields, humanities, social and natural sciences, and teacher education. Our inspiring mountain campus is located atop a scenic mesa overlooking historic Durango and situated between the San Juan Mountains and the desert Southwest. We are committed to accessible and high-quality baccalaureate education, and our hallmarks are remarkably close relationships between students and faculty, the freedom of intellectual exploration, and the challenge of experiential learning. Our 3,300 students come from 48 states, 17 countries, with 36% Native American and Alaska Native backgrounds, and 11% Hispanic backgrounds. Durango is a thriving multicultural community of 18,500 set along the beautiful Animas River Valley. Averaging 300 sunny days per year, the community is known for its outdoor lifestyle and friendly, festive atmosphere. Durango is also the cultural and economic hub of the Four Corners region, rich in dining, shopping, and entertainment, and linked with airline service to hubs in Denver, Phoenix, and Dallas. 


Equal Opportunity   

Fort Lewis College does not discriminate on the basis of race, age, color, religion, national origin, sex*, disability, sexual orientation, gender identity, gender expression, family or domestic status, political beliefs, veteran status, pregnancy, or genetic information. Accordingly, equal opportunity for employment shall be extended to all persons. The College shall promote equal opportunity, equal treatment, and affirmative action efforts to increase the diversity of students, faculty, and staff. The College is dedicated to building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment.  

To file a report, get resources, read policies, or make an appointment, See  

Questions about Title IX sex discrimination?  

Office of the Title 9 Coordinator  

Molly Wieser  

230 Skyhawk Station  

1000 Rim Drive  

Durango, Colorado 81301  

(970) 247-7241  

Other discrimination questions?   

Office of the Equal Opportunity Coordinator  

David Pirrone  

192 Education Business Hall  

1000 Rim Drive  

Durango, Colorado 81301  

(970) 247-7182  

Information about Fort Lewis College’s alcohol and drug policy, sexual assault policy, campus security policies, campus crime statistics, fire safety procedures and fire statistics, and campus/community resources can be found in the Annual Security and Fire Safety Report. Hard copies are available upon request. 


  * Title IX of the Education Amendments of 1972 and Part 106 of the Code of Federal Regulations (CFR) prohibit discrimination on the basis of sex, including in admission and employment. Inquiries about the application of Title IX and CFR 106 to Fort Lewis College may be directed to FLC's Title IX Coordinator and/or to the Assistant Secretary for Civil Rights of the Department of Education.  

ADAA Accommodations  

Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact Kristin Polens by phone 970-247-7459 or email at least five business days before the assessment date to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date. 

You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert