The Student Service Specialist position is student facing, a
first point of contact, within the student support department of
Disability Services. This position provides direct support and case
management services to program participants and serves as a
resource for faculty and staff around disability-related topics and
issues. The Student Service Specialist also provides back-up
support to the Testing Center as needed.
- Bachelor’s degree in
Education, Rehabilitation Counseling, Computer Science or closely
- Two or more years
working with students with Disabilities.
- Demonstrates strong
problem-solving and time management skills.
- Ability to prioritize
workload with multiple demands and frequent
- Strong commitment to
customer service and work ethics.
- Demonstrates effective
communication skills both orally and in writing.
- Knowledge of MAC and PC
- Bachelor’s degree in
Special Education. Rehabilitation Counseling, School Counseling or
- Four or more years
working with a diverse population, including adolescents and adults
- Knowledge and
understanding of Assistive Technology software, voice recognition,
alternative format, iPhone, iPad, and related Apps used by
individuals with disabilities.
- Familiarity with
Assistive Technologies and their application in Higher
- Knowledge of Federal,
State and local laws regarding the Americans with Disabilities Act
Amendment Act, especially in Higher Education.
- Experience in data
collecting, managing and creating reports for Disability Services
Office and the Testing Center.
- Demonstrates the ability
to think critically and uses good judgement to handle
confident/sensitive information with discretion and with
students in crisis.
- Manages all aspects of
the front office including answering phones, responding to
managing walk-in appointments and visitors.
- Provides outreach to new
- Schedules and provides
intake appointments with new students and through an
process and review of supporting documentation, determines
eligibility for academic
- Maintains detailed case
note and files on students while Adhering to FERPA and
- Reviews department’s
policies and procedures and demonstrates how to request
accommodations and schedule exams in the testing
- Meets regularly with
students as needed and provides “wrap-around” services of
- Provides “warm-hand
offs” to other student support programs on campus
Center, TRIO, STEM3 or Academic Success Coaches) to address
- Provides outreach to
faculty and staff and answer’s disability-related
- Assists students with
disabilities in determining assistive technology options available
- Trains students on
technology and software including, but not limited to, screen
enlargers, smart pens, note taking, time management and
executive functioning apps.
- Maintains the Assistive
- Provides accessible
textbooks and materials to students eligible for alternative
- Reviews literature and
discussions posted on list-serve addressing disability-related
- Represents Disability
Services in various campus wide events including new
orientation and admitted student’s day.
- Provides coordination
and support to the Testing Center as needed.
- Provide proctoring
support to students testing in the testing center and securely
exams dropped off and delivered.
- Demonstrates a
commitment to diversity, equity, inclusion, and student success, as
- working with broadly
- Maintains knowledge and
awareness of digital accessibility including the American
Disabilities Act and Section 508.
- Produces and remediates
digitally accessible materials in accordance with FLC
- Perform other duties as
The physical demands described here are representative of those
that must be met by the employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
- While performing the
duties of this job, the employee is regularly required to sit,
stand and move around the room; talk, hear, and use hands and
fingers to operate a computer and
- Specific vision
abilities required by this job include close vision requirements
due to computer work.
- Light to moderate
lifting is required.
Salary is $40,000, plus
a comprehensive benefits package.
A complete application packet includes:
- Cover letter addressing
interest and qualifications for position
- Include details
regarding how your personal and professional experiences allow you
to encourage a learning environment grounded in equity and
inclusion. “How do you envision contributing to Fort Lewis
College’s commitment to equity and inclusion?”
- Names and contact
information for three current, professional
Submit materials as one PDF file via
Application materials received by July 18,
2021, will receive full consideration.
Position will remain open until
The successful candidate will be required to submit
original, official college transcripts,
and pass a background check.
The College and the
Lewis College, a public institution located in Durango, Colorado, offers degree
programs in arts, business, education, health fields, humanities,
social and natural sciences, and teacher education. Our inspiring
mountain campus is located atop a scenic mesa overlooking historic
Durango and situated between the San Juan Mountains and the desert
Southwest. We are committed to accessible
and high-quality baccalaureate education, and our
hallmarks are remarkably close relationships between students and
faculty, the freedom of intellectual exploration, and the challenge
of experiential learning. Our 3,300 students come from 48 states,
17 countries, with 36% Native American and Alaska Native
backgrounds, and 11% Hispanic backgrounds. Durango is a
thriving multicultural community of 18,500 set along the beautiful
Animas River Valley. Averaging 300 sunny days per year, the
community is known for its outdoor lifestyle and friendly, festive
atmosphere. Durango is also the cultural and economic hub of the
Four Corners region, rich in dining, shopping, and entertainment,
and linked with airline service to hubs in Denver, Phoenix, and
Fort Lewis College does not discriminate on the basis of race,
age, color, religion, national origin, sex*, disability, sexual
orientation, gender identity, gender expression, family or domestic
status, political beliefs, veteran status, pregnancy, or genetic
information. Accordingly, equal opportunity for employment shall be
extended to all persons. The College shall promote equal
opportunity, equal treatment, and affirmative action efforts to
increase the diversity of students, faculty, and staff. The College
is dedicated to building a culturally diverse and pluralistic
faculty and staff committed to teaching and working in a
To file a report, get resources, read policies, or make an
appointment, See www.fortlewis.edu/CARE.
Questions about Title IX sex discrimination?
Office of the Title 9 Coordinator
230 Skyhawk Station
1000 Rim Drive
Durango, Colorado 81301
(970) 247-7241 email@example.com
Other discrimination questions?
Office of the Equal Opportunity Coordinator
192 Education Business Hall
1000 Rim Drive
Durango, Colorado 81301
(970) 247-7182 firstname.lastname@example.org
Information about Fort Lewis College’s alcohol and drug policy,
sexual assault policy, campus security policies, campus crime
statistics, fire safety procedures and fire statistics, and
campus/community resources can be found in the Annual
Security and Fire Safety Report. Hard copies are
available upon request.
* Title IX of the Education Amendments of 1972 and Part 106 of
the Code of Federal Regulations (CFR) prohibit discrimination on
the basis of sex, including in admission and employment. Inquiries
about the application of Title IX and CFR 106 to Fort Lewis College
may be directed to FLC's Title IX Coordinator and/or to the
Assistant Secretary for Civil Rights of the Department of
Any person with a disability as defined by the ADA Amendments
Act of 2008 (ADAAA) may be provided a reasonable accommodation upon
request to enable the person to complete an employment assessment.
To request an accommodation, please
contact Kristin Polens by
phone 970-247-7459 or email email@example.com at
least five business days before the assessment date to allow us to
evaluate your request and prepare for the accommodation. You may be
asked to provide additional information, including medical
documentation, regarding functional limitations and type of
accommodation needed. Please ensure that you have this information
available well in advance of the assessment date.