University Cashier & Information Clerk

Located along Florida’s I-4 High Tech Corridor, Florida Poly opened its doors in August 2014 as the state’s 12th university and the only one dedicated to core subjects in Science, Technology, Engineering and Mathematics (STEM education). The non-traditional academic environment focuses on applied learning, specifically in technology and engineering. Small class sizes give faculty the opportunity to work closely with high-caliber students, and the most advanced technology, including a Supercomputer, 3D printing lab, media lab and nanotechnology lab, sets Florida Poly apart from other state universities. Florida Poly’s innovative approach to higher education allows students to learn strong fundamentals within a traditional university department structure, while giving them opportunities to apply their learning through research and projects in emerging high-tech concentrations like Cyber Security, Big Data Analytics, Machine Intelligence and more. The University partners closely with industry leading firms, and faculty members are rewarded for more than just publishing. Industry involvement, problem solving, and the commercialization of technology and research through start-ups and small businesses are encouraged.

Job Title

University Cashier & Information Clerk

Job Description Summary

This position is part of the Student Business Services team. As Cashier this position will process the receipt and disbursement of funds, recording, and posting of those funds for the University. Answer questions concerning student accounts and is responsible for delivering excellent customer service to a wide variety of customers. As Information Clerk this position will answer incoming calls to the University’s main number, direct those calls, and answer general University questions.

Job Description

University Cashier :

• Serves as University casher; receives payments, prepares daily deposits.
• Post payments to the proper account (student or fiscal). Reconcile system session to ensure that all payments balance. Make copies of all documents needed to support daily deposits.
• Process transcript request payments; verify student balances.
• Assist in the review of student bills. Process student refunds.
• Answers questions concerning student accounts, parking, student ID cards, and meal plans.
• Strong customer service orientation in keeping with the philosophy of the University. Always courteous and helpful to customers.
• Provide general office support with a variety of clerical activities and related tasks.
• May perform other related duties as required and assigned.

Information Clerk :

• Deliver excellent customer service to a wide variety of customers ensuring effective communication between school administrators, parents, students, faculty, staff, and community members.
• Answer phone calls in support of the university community by providing general information to students, parents, or other internal and external constituents. This including, but is not limited to, fielding and directing incoming phone calls to the appropriate parties in a timely, professional manner.
• May reply to general inquiries about the University from students, prospective students, parents, and other interested parties. Must be able to able to respond to general inquiries or direct those inquiries to appropriate university officials.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Working knowledge of accounting principles and practices.
• Working knowledge of POS and credit card handling.
• Outgoing, people-first attitude.
• Good interpersonal communication, organizational, and planning skills with attention to detail and follow-through.
• Demonstrated computer competency, including working knowledge of Microsoft Outlook, Word, and Excel.
• Strong phone skills with optimum customer service capabilities.
• Ability to maintain confidentiality.
• Ability to multitask in a fast-paced environment.
• Punctual with strong attendance history.

MINIMUM QUALIFICATIONS:

• High School Diploma
• 2 years related to customer service and professional cashiering experience.

PREFERRED QUALIFICATIONS:

• Associates Degree
• Banking experience

REQUIRED LICENSES, CERTIFICATIONS, AND/OR OTHER SPECIFIC REQUIREMENTS OF LAW:

• Must possess a valid driver’s license.
• This position requires a criminal background check, which may include a Level II screening as required by Florida Statute §435.04.
• This position is subject to federal and state privacy regulations.

NORMAL WORK SCHEDULE: This position is full-time, hourly/non-exempt. The normal work schedule is Monday – Friday, 8:00 a.m.-5:00 p.m., however, occasional overtime (weekends and/or evenings) may be required.

TARGET HIRING SALARY: $15.00 - $16.00/hr., commensurate with experience.

APPLICATION DEADLINE DATE: The position is open until filled; however, a review of applications will commence immediately.

APPLICATION PROCESS: In addition to completing the online application, all Applicants are required to upload the following as an attachment to the application (preferably in PDF format):

• Cover Letter

• Resume

• List of at least three (3) professional references (names and contact information)

Diversity Statement:

Florida Polytechnic University is an equal opportunity/equal access institution. It is the policy of the Board of Trustees to provide equal opportunity for employment and educational opportunities to all (including applicants for employment, employees, applicants for admission, students, and others affiliated with the University) without regard to race, color, national origin, ethnicity, sex, religion, age, disability, sexual orientation, marital status, veteran status or genetic information.

Special Instructions Regarding Attachments:

Required attachments are listed on each posting. Please be sure to attach all required documents in the Resume/CV field before continuing through the application. Once your application has been submitted, no changes may be made and additional attachments will not be considered.

An unofficial copy of the degree/transcript is acceptable during the application process. For positions requiring a degree, the official transcripts are required upon hire.

Foreign Transcript: Transcripts issued outside of the United States require a equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the application deadline.

All document(s) must be received on or before the closing date of the job announcements.

This position requires a background check, which may include a level II screening as required by the Florida Statute §435.04.