Access Services Manager
Located in the historic community of Walla Walla
, Whitman's beautiful
tree-lined campus is home to an intellectually dynamic, diverse,
and supportive community of some 500 staff and faculty and 1,500
students. With an endowment exceeding $700 million, fiercely loyal
alumni, exceptional students, and accomplished faculty and staff,
Whitman College continues to build on its national reputation for
academic excellence ranking as one of the top liberal arts colleges
in the country.
is building a diverse
academic community and especially encourages applications from
women, members of historically underrepresented minority groups,
persons with disabilities, and others who would bring additional
dimensions to the college's learning environment. Whitman College
is an EEO employer.
The Access Services Manager is responsible for the management of
day-to-day operations within the access and reader services
department. These include circulation, print and electronic
reserves, stacks maintenance, interlibrary loan and consortial
borrowing and lending services. Supervises circulation staff and
student workers. Ensures the security of the building, including
opening and closing the facility. Actively participates in
library-wide planning and policy making in a shared decision-making
- Manages, coordinates, and maintains the processes and
operations of the Access Services department for the lending and
borrowing of all library materials including circulation,
interlibrary loan, resource sharing and reserves, resolves
escalating routine and non-routine patron issues/requests.
- Supervises and coordinates duties and tasks of Circulation
Supervisors and daytime student employees. Consults with the
Circulation Supervisors regarding student employee absences,
performance, etc. Responsible for opening and/or closing the
building and for having the desk and exit check-points covered at
all times, including evening and weekend hours. Prepares separate
schedules for holiday periods and summer vacations.
- Participates in the hiring, training, and scheduling of
circulation non-exempt staff and student workers; evaluates
performance and if necessary, recommends the termination of
- Responsible for billing for lost material; provides for the
recovery or replacement of lost materials. Ensures that all
borrowers of overdue materials are notified, keeps records of fines
owed, and prices lost books for billing. Corresponds with the
Business Office regarding fines and book fees.
- Prepares and/or oversees the provision of all reserve materials
(both print and electronic) and ensures copyright compliance.
- Supervises all interlibrary loan and resource sharing
processes. Coordinates with Orbis Cascade Alliance Courier
- Compiles data required by copyright guidelines for periodical
titles/articles obtained through interlibrary loan and reserves and
provides regular reports to supervisor for copyright verification
through Copyright Clearance Center.
- Maintains and supervises the recording and tabulation of
departmental statistics, and statistics relating to ILL, resource
sharing and all library borrowing and lending activity, using
ILLiad, OCLC, and ExLibris systems.
- Prepares annual departmental reports and budgets in
coordination with supervisor.
- In coordination with supervisor, is responsible for
implementing policies and procedures for all borrowing and lending
activity, and for evaluating and developing new or revised policies
- Ensures security of the building, working with Campus Security
personnel as appropriate; maintains confidentiality of library
- Assists patrons in use of the printers, copiers, and other
- Assures that stacks are maintained in good order with books
neatly and accurately shelved and supervises shelf reading.
- Configures, uses, and maintains library systems related to
Access Services (e.g. Alma, ILLiad, course reserves software), in
collaboration with others.
- Participates in continuing education programs, including
library seminars, workshops, special training sessions, and
- Provides reference and referral services as needed.
- Performs other duties as necessary.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Individuals must be able to explain and/or demonstrate that they
possess the knowledge, skills and abilities to safely perform the
essential functions of the job with or without reasonable
- Relates positively, cooperatively, and efficiently to Whitman
students, faculty and staff and other departments. Must be able to
deal with problems while maintaining friendly and cooperative
- Strong oral and written communication skills necessary to
interact with other campus departments, individuals, and outside
- Independent judgment, resourceful decision making and
problem-solving skills are mandatory. Must be able to work
independently, but recognize when problems should be referred to
the supervisor, Library Director, and/or other Library staff.
- Must possess the ability to quickly and maturely evaluate and
handle unforeseen problems and circumstances which may occur in the
- Ability to effectively plan and supervise work of others.
- Ability to supervise, train and coordinate schedules for
student employees as well as to supervise Access Services staff
members; ensures that Circulation Desk is adequately staffed and
perform the duties of the student workers in their absence.
- Ability to positively and actively contribute to the College's
core values of diversity, equity and inclusion.
- Possess computer skills including standard office applications,
and the ability to learn specialized library software systems.
- Possess the ability to use and troubleshoot general office
equipment including telephones, printers, scanners, photocopy and
fax machines and to be able to demonstrate their use to
- Demonstrated understanding of library organization, practices
and procedures and the ability to understand and accurately
interpret library policies.
- Possess the ability to prepare, maintain, tabulate, and analyze
departmental statistics and to prepare meaningful reports using
Excel and other statistical software.
- Ability to pay strict attention to detail, accuracy and
neatness; ability to determine and follow an efficient, sequential
- Possess time management skills necessary to meet deadlines and
set priorities; staying organized and on task in situations that
necessitate many interruptions is necessary.
- Basic skill in using a library, general understanding of
library resources and knowledge of the research process. May assist
faculty and students in locating library materials.
- Ability to lift and move boxes, books and supplies weighing up
to 30 (thirty) pounds; ability to operate book and hand trucks
loaded with more than 50 (fifty) pounds); ability to lift objects
above the shoulders or over the head, climb up and down ladders or
stairs; ability to sit, stand, kneel, squat, or bend for extended
- Ability to sit for extended periods of time; ability to perform
Must have 3 years of progressively responsible experience
exercising independent judgment in a patron-centered environment
including at least 1 year as a supervisor.
A college degree and previous library experience or
paraprofessional/library technical training preferred.
Conversational proficiency with a second language (preferably
Spanish) is useful.
Application review will begin July 12 and continue until the
position is filled.
For full application instructions and position description,