Associate Director of Financial Aid & Compliance
Sensitive Position Statement
A sensitive position requires a fingerprint-based criminal
history check. This is NOT a sensitive position.
Campus Security Authority
Campus Security Authority Statement
This position is NOT designated as a Campus Security
Authority. A Campus Security Authority (or CSA) is defined as
an “official of the institution with significant responsibility for
student and campus activities.” A CSA is required to
immediately report any crime that is reported to them to the
University Police who will then review, evaluate, and investigate
the reported crime. Annual training is required by the Department
of Education for all personnel who have been designated as a Campus
Designated Personnel Statement
This position is a “designated position” meaning this position
could potentially be required to work (depending on the event)
during an emergency closing.
Statement of Economic Interest
Statement of Economic Interest Statement
This position does NOT require a Statement of Personal
Restricted Position Statement
A restricted position would be subject to availability of
funding. This is NOT a restricted position.
Chief Objective of Position
Reporting to the Director of Financial Aid, the Associate
Director of Financial Aid & Compliance is responsible for the
administration of financial aid compliance with regulations and
policies at the federal, state, and institutional level. Manages
compliance activities related to federal and state regulations,
University policies and procedures, and establishes goals and
objectives. Responsible for developing guides, training, and
assessments for Financial Aid staff in support of effectively
administering student financial aid programs and related processes
to ensure student success in line with the University Strategic
Plan as well as ensure continued compliance.
Training and Compliance
- Assists with the administration of financial aid programs in
accordance with federal, state, and institutional regulations and
policies. Stays abreast of all financial aid regulations. Monitors
federal and state regulatory environments and identifies changes
and their impact on the workflow for student awarding.
- Assists the director in managing all compliance activities
including the development, documentation, updating, and validation
of all policies and procedures. Continuously monitoring policies
and procedures to ensure continued accuracy in regards to standard
operating procedures and that they are based on federal, state, and
institutional rules and regulations.
- Will assist Director with implementation of large scale
regulatory changes in the office, such as those included in the
Consolidated Appropriations Act, 2021 to include, but not limited
to system updates, development and implementation of procedure and
policy changes as a result of the implementation of the Student Aid
Index (SAI) versus the Expected Family Contribution (EFC), and the
development of and implementation of policy and procedures for the
reimplementation of Year Round Pell.
- Oversees the preparation for, implementation of, and subsequent
development of policies and procedures related to the reform of
state financial aid administration proposed by SCHEV,
including changes to policies and procedures related to Virginia
Senate Bill No. 1387 (a reenactment and amendment of §23.1-506 of
the Code of Virginia by adding §23.1-505.1) which requires that
students who meet the criteria to be deemed eligible for in-state
tuition regardless of the citizenship or immigration status shall
be afforded the same education benefits including financial
assistance program administered by SCHEV.
- Supports the director in compiling documentation and files for
any audits or other quality assurance reviews conducted on the
activities of the Office of Financial Aid. Serves as the secondary
contact in the office for federal, state, and internal auditors.
Assists in developing responses to potential findings.
- Develops, implements, and maintains multiple levels of
proactive internal quality control mechanisms to ensure compliance
with all federal, state, and institutional policies and/or
regulations; develops action plans for the correction of any
violations or deficiencies noted; and provides regular feedback to
the Financial Aid team. Continuously develops measures to detect,
prevent, and resolve issues that fail to meet federal and state
financial aid regulations. These reviews may include ensuring:
financial aid packages do not exceed students’ Cost of Attendance
(COA) or financial need, loans and other aid are prorated as
necessary, student residency and COA/aid match, students have
the correct COA for their housing arrangements, students
have been notified of aid and related information as required by
regulation or policy.
- Subscribes to list-serves, reads all financial aid regulations,
policies and procedures that are distributed by federal, state, and
institutional sources to ensure the university’s continued ability
to meet regulatory requirements and maintain compliance. Networks
with other financial aid officers and attends workshops,
conferences and seminars to stay up to date on frequently changing
regulations. Maintains master operational calendar of all federal,
state and institutional reporting dates, including regular
processes and activities to ensure the Financial Aid team continues
to meet deadlines and goals.
- Manages and maintains consumer information in accordance with
federal guidelines to ensure regulatory compliance. Coordinates
activities and teamwork between Financial Aid, the Business Office,
Admissions, and Registration to ensure all required information is
available to students and adequately
- Oversees the development and implementation of a financial
literacy and communication program to reduce the Institutional
Cohort Default Rate with an understanding that high cohort default
rates can put institutions at risk of losing federal
- Works closely with the Financial Aid technical staff to ensure
that new regulations are properly incorporated in the financial aid
systems. Identifies and analyzes systematic problems, proposes
solutions, and provides training to address issues.
- Develops and delivers comprehensive training programs including
financial aid fundamentals, changes to federal and state
regulations and institutional policies, and changes to or reminders
of office procedure. Conducts assessment activities to ensure
mastery of required knowledge and skills for existing and new
- Assists the Director with maintaining, updating, and developing
policies and procedures.
- Supervises four Financial Aid Coordinators.
- Recommends and/or coordinates staff training
sessions/workshops/seminars/webinars for the purpose of reducing
workload processing errors and improving accuracy of work output.
Develops and prepares training sessions within scope of
capabilities, experience and knowledge based on findings of quality
control and auditing review and analysis.
- Trains staff on new regulations and policies and
- Schedules regular meetings with direct reports to contribute
recommendations and suggestions that affect the improvement in the
quality of their workloads and/or to obtain information to
determine what types and what subjects of training are
- Responsible for staffing, hiring, termination and discipline,
setting performance standards, evaluating staff, and staff
development for direct reports.
- Resolves and/or assists in the resolution of problems and/or
complaints and initiates corrective action as
- Acts as a knowledge source to the student financial services
Financial Aid Awarding
- Manages the review for accuracy and completeness of all
financial aid application materials received, including
verification documents, citizenship status documentation, and
- Ensures that all required verifications are performed in
accordance with federal regulations, and assists in conducting
verification reviews when necessary.
- In conjunction with the Director, exercises appropriate
professional judgment when appropriate, as described by federal
regulations. May assist in the review and processing of exceptions
to regulatory definitions of dependent/independent student status,
modification of financial need through adjustments to information
reported on the FAFSA or to the student COA, and
appeals for failure to meet or maintain Satisfactory Academic
- Serves as a liaison between the Office of Financial Aid and
other CNU offices for student status, disbursement of
awards, and with external financial agencies.
Outreach, Counseling, Advising, and Programming
- Assists in overseeing an effective and comprehensive student
financial aid counseling program which maintains relationships with
students, parents, faculty, advisors, and university administration
so as to provide an avenue for students to seek assistance when
- May serve on various university committees and teams within the
financial aid office, as well with other offices across campus, on
an as needed basis.
- Designs, develops, implements, and participates (as needed) in
outreach activities with an emphasis on financial aid advising and
services to current and prospective students to include high school
college nights, college fairs, admissions open houses, admitted
freshman days, Setting Sail, Welcome Week, Community Captains
program and events, and other outreach programs targeted at
informing current and prospective students of financial aid
availability and application processes.
- Manage the development and maintenance of a comprehensive
financial literacy program utilizing staff and other institutional
resources, which may include partnering with other office across
campus and external partners.
- Coordinates campus postings, email reminders, website
maintenance, and develops and maintains general campus financial
aid and financial literacy outreach.
- Develop and maintain very positive and professional customer
service and/or relations within the office/department and with all
constituencies to include students, faculty, staff, guests, and
employees. Demonstrate a positive and professional attitude and
treat everyone with dignity and respect. Fully support the
“Student’s First” value at CNU and routinely goes the
extra mile in providing service.
- Accomplishes other tasks and projects as requested by the
Director of Financial Aid.
- In the absence of the Director, performs the financial aid
duties of the Director.
- Review and communicate safety issues to assure a safe and
healthy workplace and a reduction in work related
- This position is designated as a “responsible employee” who has
the authority to redress sexual violence, who has the duty to
report incidents of sexual violence or other student misconduct, or
who a student could reasonably believe has this authority or
- Assumes other duties as assigned.
Knowledge, Skills, Abilities (KSA's)
Strong interpersonal relations skills; demonstrated ability to
work harmoniously with a wide range of people, especially students
and parents, and counsel effectively. Demonstrated knowledge of and
ability to interpret federal, state, and institutional financial
aid rules and regulations. Advanced working knowledge of the U.S.
Department of Education’s Code of Federal Regulations and Higher
Education Act, as amended, with regard to federal aid programs as
well as federal privacy laws. Demonstrated ability for student
programming and public speaking. Strong management skills; ability
to develop rapport; sensitivity skills; listening skills; ability
to provide support for others, motivate, delegate, represent others
and perceive feelings and situations. Organizational and leadership
skills and the ability to initiate new ideas; handle details;
manage groups; teach; coach; promote change. Decision making
skills; the ability to manage conflict; implement decisions; manage
time; meet goals, accept responsibility. Strong administrative and
interpersonal communications skills; excellent oral and written
communication skills. Strong commitment to customer satisfaction.
Ability to partner with others across the University and externally
to exchange information, collaborate on projects, share resources,
etc. Demonstrated ability to address the essential functions
associated with this position including the knowledge
of COD, FSA, ELM, and other FA websites. Ability to
adapt to change and to learn about and integrate specialized and/or
upgraded software packages utilized by the University.
Knowledge, Skills, Abilities (KSA's)
Technical fluency with Banner or equivalent information system;
Microsoft Office Professional Suite, and Google mail and
calendaring programs; Experience with SQL,
Toad, SQL Developer, or an equivalent application.
Master’s degree in a related field; or Bachelor’s degree in a
related field plus demonstrated, directly related work experiences
that equates to an advanced degree.
Experience in interpreting federal and state financial aid rules
and regulations. Experience in managing and administering financial
aid programs in a higher education environment. Experience in
processing financial aid requests and eligibility determination.
Demonstrated experience in dealing with difficult situations and
diffusing customer conflict. People management and supervisory
experience. Financial Aid compliance and training experience.
Experience in an environment with responsibility for the
management of fiscal programs. Familiarity with the Commonwealth of
Virginia’s financial aid programs.
Selected by The Princeton Review for The 386 Best Colleges: 2021
Edition, and highly ranked for its quality of life and innovative
leadership, Christopher Newport University is a public school
offering a private school experience — great teaching, small
classes, and a safe, vibrant campus. A “student-first,
teaching-first” community, Christopher Newport is dedicated to the
ideals of scholarship, leadership and service. The University is
located between Williamsburg and the Virginia beaches in Newport
News, and enrolls 5,100 students. Academic programs encompass more
than 90 areas of study, from biology to business administration and
political science to the performing arts. The University has a new
and technologically advanced campus, has generated over 7,300
applications for a freshmen class of 1,155 and has been ranked by
U.S. News & World Report’s America’s Best Colleges guide as
fourth among public regional universities in the South and seventh
among all regional universities in the South. In addition,
Christopher Newport is ranked third among all public schools for
having “the highest proportion of classes with fewer than 20
students.” Christopher Newport is committed to ensuring that all
people are welcomed, honored and fully engaged in the life of our
academic community. We seek exceptional and diverse candidates and
encourage applications from individuals who are underrepresented in
their profession. For further details and information about
Christopher Newport, visit ”https://www.cnu.edu">http://www.cnu.edu.
Posting Detail Information
Number of Vacancies
Interested parties are requested to submit a cover letter;
current resume; and the names, addresses, and telephone numbers of
at least three professional references at the time of
Review of applications will begin July 25, 2021.
Applications received after July 25, 2021, will be accepted but
considered only if needed.
Search finalists are required to complete a CNU sponsored
Christopher Newport University (CNU) will make a reasonable effort
to accommodate persons with disabilities in the application and/or
interview process. Persons with disabilities who require
accommodation should contact the CNU Human Resources
Office by calling (757) 594-7145.
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Christopher Newport University, an EO Employer, is fully
Committed to Access and Opportunity.
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