This position is responsible to the Director of Undergraduate
Admissions. The Associate Director of New Student & Family
Programs directs the University orientation program for incoming
first year students and their families, the university’s extended
orientation program, the Buccaneer Involvement Guide program, and
parent and family programming.
The Associate Director is responsible for all aspects programing
including: supervision of the Assistant Director of New Student
& Family Programs, graduate assistants, and department
administrative staff; new student orientation, and Preview leaders
(POLO), chairing Orientation and Preview planning committees,
budget management, development and maintenance of web/online
orientation services and program evaluation.
Additional responsibilities include managing the development and
production of first-year student and family publications, advising
the Preview and Orientation Leaders Organization (POLO), managing
the Buccaneer Involvement Guide Program, oversight of the welcome
center, developing a program that encourages partnerships with
parents and families, and performing other related duties as
assigned. The employee serves on university and division committees
related to student recruitment and retention; and serves as liaison
with university dean’s and administrators, faculty and staff,
alumni, students, and other constituents.
ETSU is committed to a diverse and inclusive workforce by
ensuring all of our students, faculty, and staff work in an
environment of openness and acceptance. Successful candidates
should have a demonstrated commitment and contribution to fostering
and advancing equity, diversity and inclusion. East Tennessee State
University (ETSU) is an Equal Opportunity/Affirmative Action
Knowledge, Skills and Abilities
- Ability to communicate effectively both orally and in written
form and possess excellent interpersonal skills.
- Ability to communicate effectively with a variety of audiences,
including parents, faculty, staff and students, university
administrators and donors.
- Ability to have excellent conceptual, interpersonal,
cross-cultural communication, diversity, and problem-solving skills
and demonstrate the ability to work effectively with a diverse
workforce as well as a diverse group of students and
- Ability to have outstanding communication, decision-making and
conflict resolution skills.
- Knowledge of a university environment and student development
- Ability to have good composition and presentation skills.
- Ability to be extremely detail-oriented including the ability
to multi-task and see task to completion.
- Ability to maintain awareness of current trends relating to the
needs of parent/families of undergraduate students.
- Ability to identify problems and use sound judgement and
reasoning to make crucial decisions autonomously.
- Ability to be a self-starter who can work independently and as
part of a team.
- Ability to manage multiple projects at one time in a fast-paced
- Ability to be customer service focused.
- Ability to think strategically.
- Master’s degree with a minimum of 3-5 years experience in
higher education areas of orientation/transition programs, student
affairs, student development (relevant graduate assistant
experience may be considered).
- Demonstrated commitment to growth and development of
- Experience working in a fast-paced work environment.
- Demonstrated commitment to diversity and inclusion.
- Experience with special events planning
- Experience in advising individuals and groups