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Associate Director of New Student & Family Programs

East Tennessee State University
Tennessee, United States
Competitive Salary
Closing date
Aug 27, 2021

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Position Type
Administrative, Student Affairs, Other Student Affairs
Employment Level
Employment Type
Full Time
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Job Details

This position is responsible to the Director of Undergraduate Admissions. The Associate Director of New Student & Family Programs directs the University orientation program for incoming first year students and their families, the university’s extended orientation program, the Buccaneer Involvement Guide program, and parent and family programming.

The Associate Director is responsible for all aspects programing including: supervision of the Assistant Director of New Student & Family Programs, graduate assistants, and department administrative staff; new student orientation, and Preview leaders (POLO), chairing Orientation and Preview planning committees, budget management, development and maintenance of web/online orientation services and program evaluation.

Additional responsibilities include managing the development and production of first-year student and family publications, advising the Preview and Orientation Leaders Organization (POLO), managing the Buccaneer Involvement Guide Program, oversight of the welcome center, developing a program that encourages partnerships with parents and families, and performing other related duties as assigned. The employee serves on university and division committees related to student recruitment and retention; and serves as liaison with university dean’s and administrators, faculty and staff, alumni, students, and other constituents.

ETSU is committed to a diverse and inclusive workforce by ensuring all of our students, faculty, and staff work in an environment of openness and acceptance. Successful candidates should have a demonstrated commitment and contribution to fostering and advancing equity, diversity and inclusion. East Tennessee State University (ETSU) is an Equal Opportunity/Affirmative Action employer.

Knowledge, Skills and Abilities
  • Ability to communicate effectively both orally and in written form and possess excellent interpersonal skills.
  • Ability to communicate effectively with a variety of audiences, including parents, faculty, staff and students, university administrators and donors.
  • Ability to have excellent conceptual, interpersonal, cross-cultural communication, diversity, and problem-solving skills and demonstrate the ability to work effectively with a diverse workforce as well as a diverse group of students and parents/families.
  • Ability to have outstanding communication, decision-making and conflict resolution skills.
  • Knowledge of a university environment and student development issues.
  • Ability to have good composition and presentation skills.
  • Ability to be extremely detail-oriented including the ability to multi-task and see task to completion.
  • Ability to maintain awareness of current trends relating to the needs of parent/families of undergraduate students.
  • Ability to identify problems and use sound judgement and reasoning to make crucial decisions autonomously.
  • Ability to be a self-starter who can work independently and as part of a team.
  • Ability to manage multiple projects at one time in a fast-paced environment.
  • Ability to be customer service focused.
  • Ability to think strategically.
Required Qualifications
  • Master’s degree with a minimum of 3-5 years experience in higher education areas of orientation/transition programs, student affairs, student development (relevant graduate assistant experience may be considered).
  • Demonstrated commitment to growth and development of students.
  • Experience working in a fast-paced work environment.
  • Demonstrated commitment to diversity and inclusion.
Preferred Qualifications
  • Supervision experience
  • Experience with special events planning
  • Experience in advising individuals and groups
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