Student and Departmental Account Services provides
financial services to the entire Lewis & Clark community and
external establishments by assisting in financial and accounting
activities for the institution and acting as the first point of
contact for inquiries regarding student and departmental accounts.
The Director is responsible for supervising the staff of Student
Account Specialists and the Student Accounts Coordinator to ensure
the office fulfills its charge. The staff, including the Director,
must demonstrate exemplary customer service skills, have a complete
understanding of the policies/procedures in relation to student and
departmental accounts, accurately process all funds received by
Lewis & Clark, and maintain the highest level of data integrity
to provide precise and accurate information to all
Supervised duties include but are not limited to
set-up of necessary tables for the proper assessment and adjustment
of charges, generation, and distribution of billing statements,
receipting funds, posting student financial aid, approval and entry
of student refunds, customer communication and outreach, invoicing
for sponsor payments, reconciliation of daily cash receipts and
deposits. Responsible for reconciling account receivable subsidiary
ledgers to the general ledger.
Description of Duties &
Process Management (30%)
Diversity Statement - The Diversity
Statement should outline your experiences with diversity, equity,
and inclusion. Those experiences can include, but are not limited
to, the following: lived experience as a member of an
underrepresented group; experience living and meaningfully
interacting with individuals with a variety of identities; and
professional development or other training in diversity, equity,
and inclusion. If your experiences are different from those listed
and you have a commitment to diversity, equity, and inclusion,
please explain how you will manifest that commitment in this
Customer Communication and Outreach
Involved in administration of Lewis & Clark’s
student health insurance policy: daily upload of insurance waivers,
submit enrollment rosters & updates to the school’s insurance
provider, process students’ requests to rescind their annual
insurance waivers, point-person for petitions from students who
missed the waiver deadline.
Ensure the school’s policy of charge adjustment is
being applied correctly for all three schools.
Track weekly and monthly account receivables; run
reports, update comparison reports, and evaluate data
Responsible for annual 1098T reporting
Ensure the school’s refund policy is being followed
and review all petitions with regards to tuition and fees.
Review and approve all vendor invoices.
Create, update, and maintain all departmental payment
platforms within Nelnet Campus Commerce.
Work with appropriate constituents when new student
fees are approved to ensure they are administered, assessed and
Oversee proper cash control within department.
Perkins Loan program management.
AR collection of outstanding student and employee
Ensure students who register late are sent timely
notice of their account status and payment expectations as well as
any other relevant administrative requirements and deadlines.
Gather fiscal year end reports for Perkins and AR
Collections and assist with cash invoice and tuition process
Maintain departmental budget for Student Accounts,
Mailroom and Print Center.
Leadership and Management (30%)
Send reminder notices to students of the upcoming
semester payment due date.
Initiate the process of updating and distributing
annual Financial Information and insurance postcards.
On-going promotion of direct deposit for student
refunds, student payroll and reimbursements.
Responsible for updating language in school
publications such as each school’s Catalog.
Send notices to students with account holds that will
prevent actions such as class registration, release of academic
transcripts, participation in housing selection, release of diploma
and release of bar certification requests.
Respond to customer inquiries initiated in-person,
over the phone, via email, etc.
Cross-Campus Collaboration (10%)
Responsible for the selection, training, supervision,
evaluation, performance management, and discipline of the
Provide leadership and strategic direction for
department with a focus on the College's culture, mission and
Encourage and build mutual trust, respect, and
cooperation among employees.
Establish long-range objectives and specify the
strategies and actions to achieve them.
Build and work with diverse teams effectively.
External Services and Regulatory Management
Attend bi-weekly Leaves and Re-entries (LARC)
Attend weekly Administrative Cluster meetings.
Attend Institutional Data and Standards Council (IDSC)
Attend seasonal New Student Orientation (College of
Arts and Sciences) meetings.
Present to all incoming Freshman during New Student
Provide support as needed for the Summer Strategy
Group and Strategic Enrollment Committee.
Monitor all agreements with University Accounting
Services (Perkins Loan servicer), Nelnet Campus Commerce (payment
plan, e-billing, refunding and payment gateway vendor), ECSI (1098T
vendor), RICOH Services (Mailroom and Print Center contract),
collection agencies as well as any other third-party service
providers. Evaluates vendor performance.
Responsible for interpreting and implementing federal
regulations and staying abreast of changing regulations.
Responsible for identifying and implementing uses of
the school’s student information system that benefit data integrity
as well as improve business processes and the overall service
Bachelor's degree in accounting or other related
2-5 years experience in accounting, bookkeeping, or
other related field with an emphasis of supervising cash/credit
Strong supervisory and customer skills. Ability to
collaborate and plan in a diverse working environment.
Knowledge of accounting principles and procedures in
relation to accounts receivable and cash management.
Knowledge of federal and state procedures and laws
pertaining to credit and collections.
Knowledge of collection tracking procedures.
Strong personal computer skills and experience with
mainframe and PC-based applications.
Excellent written and oral communications skills and
ability to interview and obtain confidential information.
5+ years of related job experience
Knowledge of Department of Education policies and
procedures pertaining to Federal Perkins Loan, and other federal
student aid programs.
Knowledge of Excel and Microsoft Word in a Windows
$72,500 - $79,000 DOE
Benefits Eligible: YES
37.5 hrs/week (Full-Time)