Associate Director of Operations

The Associate Director of Operations is responsible for the daily operations and infrastructure of the Armstrong Student Center.  This includes supervising student staff, coordinating with custodial services, monitoring building repair requests, and managing technology upgrade schedules. They provide support for various technologies throughout the building, including event production technology.  The Associate Director is responsible for leading the department’s assessment activities. Additionally, this position maintains and cultivates positive campus relationships with key stakeholders critical to the success of the Armstrong Student Center—this includes departments within the Division of Student Life, Physical Facilities Department (PFD), Dining Services, Custodial Services, and other campus partners. Finally, this position works with the Assistant Director of Operations to ensure the successful implementation of events in the facility for student organizations, departments, and external university guests.

Minimum Qualifications:

Master's Degree in student development, higher/adult education, student personnel, business or closely related field conferred by first day of employment, and at least three years of full-time related professional experience which provides the following knowledge, skills, and abilities:
Demonstrated experience facilitating learning environments and knowledge of student development theories
Demonstrated experience in facility management, event implementation, and technology
Demonstrated ability to foster collaborative campus partnerships
Demonstrated experience providing outstanding customer service
Demonstrated commitment to valuing diversity and contributing to an inclusive environment
Ability to manage multiple tasks in a fast-paced environment
Must be willing and able to work nights and weekends as needed to support events and activities
Must be willing to serve in an on-call professional staff member rotation

Desired Qualifications:

Five years of closely related full-time experience in a higher education environment
Demonstrated experience in managing a student center facility with multiple complex event spaces
Experience with event technologies, including: sound boards, light boards, projection systems, Crestron systems, and other related technologies
Knowledge of college union policies and procedures related to facility management and customer service
Supervision experience of paraprofessional student staff and full-time professional staff
Knowledge of higher education assessment techniques; this includes the ability to assess student learning outcomes
Knowledge of safety and security precautions appropriate to work performed in a student center facility
Strong problem solving and critical thinking skills

OEEO Statement: Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities.  Miami University prohibits harassment, discrimination and retaliation on the basis of sex/gender (including sexual harassment, sexual violence, sexual misconduct, domestic violence, dating violence, or stalking), race, color, religion, national origin (ancestry), disability, age (40 years or older), sexual orientation, gender identity, pregnancy, status as a parent or foster parent, military status, or veteran status in its recruitment, selection, and employment practices. Requests for all reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu (mail to: ADAFacultyStaff@miamioh.edu) or 513-529-3560.
 
As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at  http://www.MiamiOH.edu/campus-safety/annual-report/index.html(http://www.miamioh.edu/campus-safety/annual-report/index.html) , which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2225.