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Director of Client Technology Support

University of North Carolina at Asheville
North Carolina, United States
Salary Not specified
Start date
Jun 25, 2021

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Position Type
Faculty Positions, Professional Fields, Library & Information Sciences, Administrative, Academic Affairs, Librarians & Library Administration, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other, Executive, Executive Directors
Employment Level
Employment Type
Full Time
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The Director of Client Technology Support plans, implements and provides oversight for IT Services, and manages the relationship between technical support and end users at UNC Asheville. This position is both a high level leadership role and a hands-on technical role specializing in enterprise-class client technology management and support. The efforts of the Director must align both human and technological resources to meet the department's Service Level Agreement with campus. The ideal candidate would have experience and familiarity with the project management lifecycle, incident management tracking (ManageEngine, e.g.), client management systems (SCCM, Jamf, e.g.), scripting (Powershell, e.g.), source control (Github, e.g.), etc. The Director has lead administrator responsibility for the Google Enterprise suite of services. This position currently manages a full time staff responsible for support of university students, faculty, and staff. In addition, this position is responsible for technical support services offered via the IT Service Desk and field technical staff that service client workstations, mobile devices, and enterprise software. The Director of Client Technology Support is also primarily responsible for the annual client refresh program which replaces approximately 25% of the campus' 1600 client workstations each year based on a 4-year life cycle. This position requires a high level of collaboration with both internal and external constituencies. In this role, the Director is charged with managing business relationships with: faculty and staff, third-party vendors for systems and services; other IT Services Directors on technical infrastructure and services common to all divisions; and UNC Asheville Finance and Purchasing specialists to guide and assist with procurement of all aforementioned client-based technologies. The Director is responsible for daily decision making within their area that has an institution-wide impact in maintaining end user needs across campus
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