This job has expired

Exploratory Academic Advisor I

George Mason University
Virginia, United States
Salary Commensurate with experience
Closing date
Aug 23, 2021

View more

Position Type
Administrative, Student Affairs, Academic Advising & Academic Support Services, Career Services
Employment Level
Employment Type
Full Time
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Exploratory Academic Advisor I


The George Mason University Office of Undergraduate Education invites applications for an Exploratory Academic Advisor I. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason’s academic and culturally inclusive environment.


About the Department:

Undergraduate Education at George Mason University inspires our students to become well-rounded scholars and engaged citizens who are prepared to act. We provide leadership for the university community by:

  • Creating transformational educational programs and initiatives; 
  • Building campus and community partnerships; 
  • Supporting student academic success; 
  • Facilitating Mason Impact activities; 
  • Providing education and support for learning outcomes assessment.


The mission of the Office of Academic Advising is to provide comprehensive leadership for a consistent and quality undergraduate academic advising experience at George Mason University by:

  • Collaborating with academic unit advising leadership on advising processes, procedures, and policies;
  • Implementing university-wide advising program evaluation plan; 
  • Supporting advisor professional development opportunities in collaboration with the Mason Academic Advising Network;
  • Implementing data-driven effective advising practices; 
  • Providing direct advising services for students who are exploratory, undeclared, non-degree, or terminated from their major;
  • Advocating for advising at all stakeholder meetings.


Position Summary:

Reporting to the Advising Coordinator, the Exploratory Academic Advisor lays the foundation for academic success at Mason and beyond by guiding students in the selection of a major based on their academic, career and personal goals and interests, transitioning them to advising within an academic unit. The Exploratory Advisor will take a holistic advising approach with students and discuss academic, career, and personal interests, make connections to class selection and career goals, and provide information on major selection, academic policies, procedures and practices. This also includes working through various academic requests, forms and appeals. Academic Advisors at Mason contribute to Mason’s strategic goals of preparing career-ready graduates, while increasing graduation and retention rates.



Academic Advising:

  • Guide an assigned caseload of exploratory, undeclared, terminated from the major and non-degree undergraduate students to major selection that is in-line with their academic, career, and personal goals and interests, ultimately transitioning them to advising within an academic unit; 
  • Provide individual and group advising meetings for students that will take place in-person and virtually;
  • Communicate timely with students via email and phone providing thorough and accurate responses to questions and concerns;
  • Advise students in course selection and major declaration; guide students in program and university requirements; maintain continued interaction and follow-up with assigned students;
  • Provide information on academic policies, procedures and practices; 
  • Assist with registration and other necessary procedures for degree progress and timely graduation;
  • Organize and maintain office files and student records, to include advising notes in Navigate CRM, and email exchanges;
  • Work occasional evening and weekend hours, particularly in the summer for orientation related activities and admissions events.


Student Impact and Outreach:

  • Support admissions and orientation events, internship coordination processes to include internship advising and related paperwork, administrative and programming responsibilities, curriculum development, and/or other duties as assigned;
  • Identify co-curricular opportunities, such as study abroad, undergraduate research, student activities and other campus events;
  • Work closely with students on warning, probation, returning from suspension, and terminated from their major, to develop student success plans and increase likelihood of timely major selection and degree completion;
  • Develop resources and materials for student advising to be distributed to students electronically and physically.


Training and Technology:

  • Advisors are required to participate in university wide advising training and ongoing professional development, internal and external to Mason;
  • Advisors are required to utilize the chosen university platform for tracking and reporting student interactions and making referrals.


Other Duties:

  • Participation or coordination of first year student experience, retention programming and outreach, and University technology platforms (CRM, website, degree audit) for Exploratory students;
  • Attend regular meetings with key stakeholders involved in the development and implementation of programs;
  • Serve on committees and other projects as assigned.


Required Qualifications:

  • Bachelor’s degree, or an equivalent combination of education and experience; 
  • Outstanding verbal and written communication, organizational skills, and outreach skills;
  • Have a strong working knowledge of student transitional issues; 
  • Have strong knowledge of academic advising and career development as it pertains to exploratory, undeclared, terminated (from major) and non-degree undergraduate students;
  • Ability to work to meet deadlines, work accurately and quickly with attention to detail, and manage multiple complex programs and projects simultaneously;
  • Have a strong commitment to customer service; 
  • Have conflict resolution skills; 
  • Demonstrated ability to work with a culturally and ethnically diverse population of students, faculty, and staff;
  • Must possess one to three years of professional experience working in a university setting;
  • Experience with or demonstrated knowledge of one or more of the following areas: academic advising, success coaching, orientation, disability services, veteran’s services, career services, student involvement, and student rights and responsibilities.


Preferred Qualifications:

  • Master’s degree in Higher Education, Student Personnel, Counseling or related field;
  • Knowledge of Mason curriculum, policies and processes; 
  • Experience with educational database management systems and customer relationship management systems (CRM);
  • Prior experience in academic advising or student academic coaching programs; 
  • Demonstrated experience with leadership, communication, program development, and administrative skills in previous experience and interview process.


Special Instructions to Applicants: 

For full consideration, applicants must apply for position number 02940z at; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.


George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

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