Program Support Technician

Position Information

University Code 22025 University Title Senior Health Sciences Assistant 2 University Job Family Health Sciences ORP Eligible No For more information on ORP, visit: Retirement Plans
Recruitment Pool All Applicants Recruitment Type Multi Title Scope of Search Local Working Title Program Support Technician Position Number 563770 Is this employee on a H1B Visa? Position Type Staff Job Status Full-Time FLSA Indicator Non-Exempt Employee Group University Employee Department Student Health Organizational Overview

At VCU, we Make it Real through learning, research, creativity, service and discovery — the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work.

Position Primary Purpose and General Responsibilities

The Program Support Technician provides administrative support to ensure that patients are seen promptly. This position educates the students on Student Health’s appointment system and assists students with registration to ensure that demographic information is accurate, current, and the necessary paperwork is complete prior to their appointment utilizing the PyraMed software system. The Program Support Technician communicates any necessary needs for change to the supervisor to ensure that students are receiving a high level of care. The position is responsbile for processing necessary fees for the students and communicates the acceptable payment options or payment arrangements if needed.

Minimum Hiring Standards

Medical business office skills such as patient and clinician management, medical records management, and fiscal operations are necessary.
Working knowledge of basic bookkeeping is necessary.
Excellent professional customer service is a must.
Ability to work in a diverse environment is required.
High School diploma or equivalent

Preferred Hiring Standards

Previous experience in a business office in a college health ambulatory care setting

Required Licenses/ Certifications Anticipated Hiring Range $30,000-$33,000 Application Process/Additional Information Campus Monroe Park Campus Hours/Week 40 hours/week Normal Work Days/Hours Monday-Friday/8:00 a.m. - 5:00 p.m. Job Open Date 06/22/2021 Posting will close on or before Open Until Filled Yes Job Category Is this a restricted position? No Is this position eligible to participate in alternative work arrangements? No Sensitive Position No Resource Critical Yes Quick Link https://www.vcujobs.com/postings/107148 Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. Medical: Choose one of the following that best represents the number of years of experience you have working in a medical office.
   • None
   • 0-6 mos
   • 6 mos - 1 yr
   • 1-2 yrs
   • 3-4 yrs
   • more than 4 yrs
2. Please describe your knowledge of immunization schedules and school based immunization requirements.
   
   (Open Ended Question)
   
   
3. Describe your experience working with medical records including electronic health records (EHR).
   
   (Open Ended Question)
   
   
4. Please describe your approach to providing superior customer service.
   
   (Open Ended Question)
   
   
5. Describe your experience with multitasking in a fast-paced working environment.
   
   (Open Ended Question)
   
   

Optional & Required Documents
Required Documents

1. Cover Letter/Letter of Application
2. Resume

Optional Documents