Systems Analyst Associate - W. P. Carey School of Business at ASU (68756BR)

Job Description:             

The W. P. Carey School of Business Technology Services is seeking a System Analyst Associate who will provides support to users of information technology tools. Work typically involves a combination of recommending products for purchase, providing information technology service and support, preparing and delivering information technology instruction, using software applications to meet specialized needs, troubleshooting technology hardware and software, and communicating with customers, other technology specialists and vendors about services.

Minimum Qualifications:

Bachelor's degree in information technology or related field; AND One (1) year of information technology experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to six months experience.

Working Environment:

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, standing and walking; frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting and pushing objects of varying weights up to 50 pounds; regularly required to work in cramped and enclosed areas and exposure to variations in temperature when deploying equipment. Regular review of completed tasks.

Essential Duties:

• Performs the design, development, implementation, operation and maintenance of computer and business systems to meets user needs.
• Uses applications software such as distributed network systems, database management systems, Web page development tools, desktop publishing tools, and presentation tools to develop products to meet user needs.
• Advises customers on standard tools and combinations of tools that are available or can be purchased or developed to meet specific needs.
• Configures, installs and upgrades computer hardware and software, which may include computer network hardware and software.
• Tests newly set up equipment to assure that it works in coordination with other associated hardware and software products.
• Identifies causes of problems when hardware and software are not operating properly and takes appropriate action.
• Repairs or resolves a wide variety of problems and confers with or escalates problems to vendors, contractors, or others in the university to assure that resolution is reached.
• Coordinates with other information technology organizations including the central IT organization to ensure optimal use and efficiency of computer and related resources.
• Develops and improves user systems procedures, and prepares systems documentation.
• In the review of existing systems and processes, applies the techniques and principles of process and procedure reengineering in the design and development of new systems and process.
• Where possible develops and recommends alternative solutions to existing systems and processes.
• Develops and delivers instructional training on the use of supported technology products and systems, and provides personalized instruction one-on-one to meet specialized needs.
• Develops and prepares operational plans and reports on project status.
• Establishes and maintains effective communications with customers, other technology specialists, and vendors about services.
• Collaborates and teams with others on a variety of technology and technology support projects.

Desired Qualifications:

• Experience with principles of server and application virtualization
• Experience supporting Windows Endpoints, Linux, and Mac OS devices.
• Experience with Active Directory Administration and Windows Server Management.
• Experience with Microsoft SCCM to create task sequences, deployments, and running reports.
• Experience with Group Policy creation and deployment.
• Experience with computer programming languages (PHP, Python, PowerShell, HTML5, and/or Bash)
• Demonstrated knowledge of AWS, Azure or Google Cloud platforms.
• Demonstrated knowledge of networks, routing, IP Traffic flow.
• Demonstrated knowledge of IT security best practices.
• Demonstrated knowledge of principles of Infrastructure as code, CICD, and version control tools (Git, Jenkins, Terraform)
• Demonstrated knowledge of database concepts (MySQL, Postgres)
• Demonstrated knowledge of licensing and software as a service (SaaS) management.
• Demonstrated knowledge of project management standards and agile practices. JIRA experience a plus.
• Experience working on cross functional project teams and documenting customer needs.
• Experience with system and business improvement methods and approaches.
• Experience working on multiple projects with competing deadlines.
• Evidence of effective verbal and written communication skills.
• High energy and curious to learn new technologies.

Department Statement:

The W. P. Carey School of Business at Arizona State University is one of the largest business schools in the United States with more than 15,000 students and 100,000 alumni worldwide. From our world-renowned faculty representing six continents to thousands of outstanding students who join us every year, the W. P. Carey School welcomes diversity and encourages global thinking. The W. P. Carey School is internationally recognized for its leadership in business education, groundbreaking research and innovation, and renowned faculty, making us one of the top-ranked business schools in the country. Learn more at wpcarey.asu.edu.