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Executive Education Administrator (Enrollment)

Employer
Johns Hopkins University
Location
Maryland, United States
Salary
Salary Not Specified
Date posted
Jun 22, 2021

The Department of Executive Education seeks an Academic Program Administrator who will work with the Director of Executive Education and the learning solutions team to independently manage operational functions for the Office of Executive Education at the Carey Business School. This position has primary responsibility of oversight of programming that produces an income of over $6 million annually. This position manages and analyzes operational practices including revising and adjusting procedures to create maximum efficiency and optimization for a strategic priority of the school. This fast-paced position will include leadership of academic and faculty operations, coordination of the leadership coaching function, and the information system management (Salesforce) and learning management system (Insendi).

Specific Duties & Responsibilities:

Program Management (50%)

  • Support all administrative and operational functions for the Office of Executive Education
  • Optimize processes and procedures to promote operational efficiency
  • Plan over 100 open enrollment courses, signature programs, and custom programs per FY and provide end-to-end oversight
  • In collaboration with faculty and staff colleagues, develops and maintains course materials for all open enrollment and custom programs
  • Oversight of each program’s delivery with the expectation that both digital and in-person programs are delivered with consistently high standards of quality
  • Coordinate with faculty internal and external to Johns Hopkins along with other University partners

Enrollment Management for Open Enrollment (40%) – FOR OPEN/INTERNAL CUSTOM

  • Develop and maintain quality control systems for data integrity, compile data and prepare reports as needed
  • Serve as subject matter expert regarding program requirements, advising participants and making additional recommendations as needed
  • Responsible for the management and ongoing content maintenance of the learning management system
  • Troubleshoot participant technical issues and concerns
  • Build work flow procedures and processes for integration of Salesforce and other applications
  • Create or redefine best practices and workflow process to support an exceptional learning experience and cross-enterprise collaboration and information sharing


Administrative (10%)

  • Supports all administrative functions for the Office of Executive Education

Minimum Qualifications (Mandatory):

  • Bachelor’s degree is required.
  • Minimum of 3 years related professional experience (additional education may be substituted for required experience to the extent permitted by the JHU equivalency formula.)

Preferred Qualifications:

  • Experience with Salesforce CRM is strongly preferred

Special Knowledge, Skills, and Abilities:

  • Excellent attention to detail
  • Ability to work independently to trouble-shoot issues
  • Ability to exercise administrative judgment and discretion and assume responsibility for consequences and results of actions
  • Exercise mature judgment, sensitivity, and diplomacy when dealing with all internal and external constituents
  • Experience working with a CRM and LMS system
  • Experience working with software applications such as Microsoft Office (Word, Excel, Power Point, and Outlook) is required
  • Exceptional oral and written communications skills, including ability to interact with all levels of employees, participants, executives, and high-level external stakeholders while maintaining professionalism
  • Must be able to set and manage multiple priorities, and respond quickly to changing needs and goals
  • Willing to work with internal and external contacts to coordinate and distribute information necessary to complete tasks involving multiple departments and staff
  • Must have the ability to travel both domestically and internationally

Johns Hopkins University is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classified Title: Academic Program Administrator
Working Title: Executive Education Administrator (Enrollment)
Role/Level/Range: ACRP/03/MC
Starting Salary Range: $45,195 - $62,225 annually (commensurate with experience)
Employee group: Full Time
Schedule: Monday-Friday 8:30am-5:00pm
Exempt Status: Exempt
Location: JH at Harbor East
Department name: ​​​​​​​Corporate Education
Personnel area: Carey Business School

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

JH at Legg Mason Harbor East - Carey Business School


The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm

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