Suffolk University is a private, urban university located in the
heart of downtown Boston. Our college green is the Boston Common
and we are steps from dozens of historic sites including the Old
State House, Faneuil Hall, City Hall and the Massachusetts State
House. We have no real boundaries to our campus—Boston and Suffolk
Suffolk has been committed to creating an exceptional learning
experience since 1906. Our vision is to be recognized as a dynamic
institution that fosters engaged learning, rigorous scholarship,
innovative thinking, and community collaboration across
disciplines. We will ensure that Suffolk graduates are versatile
and prepared for modern society and the new world market. We will
provide rich curricula, experiential learning opportunities and
professional mentoring through increased collaboration with alumni
and community partners. We will recruit, mentor, and support a
diverse faculty of teacher-scholars who are passionately committed
to preparing our students to be leaders in the global community. We
will inspire investment in a Suffolk community that is built on
ethical, forward-thinking leadership, teamwork, and
We compete for the best talent. We are an equal opportunity
employer committed to a diverse community. We are actively seeking
applicants from groups that might be under-represented because of
race/color, gender, religion, real or perceived disability,
national origin or LGBTQ status. As part of our commitment we
encourage you to complete the demographic portion of the
application in addition to submitting your cover letter and
resume/CV as it will assist us in targeting our recruitment
Please note that Suffolk University conducts background checks as a
condition of employment.
We are also committed to the well-being of our employees. Our
terrific benefits package for benefits-eligible positions include,
but are not limited to:
- Generous paid time-off programs and commitment to work-life
- Tuition free course benefits in the College of Arts and
Sciences and in the Sawyer Business School for employees with
additional tuition benefits for spouses, domestic partners, and
- Top-notch well-being care available through Harvard Pilgrim
Medical/Delta Dental and a Flexible Spending Account
- Pre-tax commuter benefit
- Employee Assistance Program that provides employees and their
family members with initial assessment, referrals and short-term
counseling for personal and work challenges
- Discounted home and auto insurance
Suffolk University is excited to announce a career opportunity as
an Administrative Services Manager in the College of Arts and
Sciences! This role ensures students and faculty in the CAS
academic programs receive a high level of service, support, and
professionalism to create a positive learning environment. By
working with a team of academic coordinators, the incumbent ensures
that academic program information is accurate and disseminated
through all modes of communication. The academic departments
supported are the Psychology, Sociology/Criminal Justice
Department, and Education. This is a great opportunity to take
advantage of Suffolk's free tuition and pursue one or more of the
many degree programs offered. Suffolk offers free tuition as part
of a generous benefits package.
Please submit a cover letter along with your resume to be
considered for this career opportunity.
Primary/Principal Responsibilities: % of Time Responsibility
Serve as the main point of contact to facilitate communications to
students and University personnel.
Hire, train and manage Administrative Coordinators and
directly/indirectly student staff. Lead team meetings to
disseminate information, provide best practices, and receive
direction and feedback concerning workloads. Ensure administrative
coordinators staff the reception desk during standard University
Coordinate and delegate tasks to team members with clear
expectations on completion, timeliness, and quality of work to meet
all faculty and department needs.
Ensure Administrative Coordinators are well trained in all
Microsoft programs and the various University systems including,
but not limited to Colleague, Blackboard, Workday Financials, and
Qualtrics. Plan and coordinate training to achieve and maintain a
high level of performance amongst the staff.
Ensure that Administrative Coordinators are provided feedback on
performance by conducting ongoing performance appraisals, including
performance review with input from Chairs utilizing established
performance standards. Seek out and encourage professional
development opportunities for Administrative Coordinators.
Ensure that all projects and special assignments are completed
promptly by reviewing and analyzing daily workflow and special
project needs, including departmental events, office moves, etc.
Change assignments as needed to complete all tasks for the
Provide direct support to the Chair and Program Director (where
available) to ensure the program's success. Delegate tasks from
Chair and Program Director when needed.
Make recommendations for and implement changes, improvements, or
efficiencies in workflow in collaboration with key stakeholders,
including students, chairs, faculty, and the Assistant Dean.
Ensure consistency in the department by writing and developing
resources for Administrative Coordinators and faculty.
Act as liaison between faculty and staff, and resolve problems in
consultation with Assistant Dean.
Monitor the Workday Financials processes for departments and
collaborate with Chairs and Dean’s Office to run and review budget
reports for accuracy. Work with faculty and Administrative
Coordinators to submit any expense reports, supplier invoice
requests, requisitions, or other business purchases/processes
Work in tandem with Chairs, Dean’s Office, and other applicable
offices to prepare annual Capital and Operational budgets.
Lead and prepare onboarding activities for new staff and faculty,
which includes accessing resources, learning University systems
such as email, Colleague, Blackboard, and Workday.
• Bachelor’s degree and 1+ years’ experience or 3-5 years relevant
• Strong computer skills. Microsoft Office experience
• Supervisory/management experience preferred.
• Demonstrated excellent communication skills. Strong skills
working in a team-oriented environment.
• Demonstrated experience working in a high volume,
customer-focused environment. Must be able to handle difficult
situations and confidential material with sensitivity and
• On occasion, must be available to work evenings and weekends, as
needed, with staff members and support both Departmental and
College of Arts and Sciences events including, but not limited to
Commencement, Convocation, Departmental open houses, etc.
Suffolk University does not discriminate against any person on the
basis of race, color, national origin, ancestry, religious creed,
sex, gender identity, sexual orientation, marital status,
disability, age, genetic information, or status as a veteran in
admission to, access to, treatment in, or employment in its
programs, activities, or employment. Suffolk University is an
affirmative action, equal opportunity employer. The University is
dedicated to the goal of building a diverse and inclusive faculty
and staff that reflect the broad range of human experience who
contribute to the robust exchange of ideas on campus, and who are
committed to teaching and working in a diverse environment. We
strongly encourage applications from groups historically
marginalized or underrepresented because of race/color, gender,
religious creed, disability, national origin, veteran status or
LGBTQ status. Suffolk University is especially interested in
candidates who, through their training, service and experience,
will contribute to the diversity and excellence of the University