DIRECTOR OF AUDIENCE SERVICES
- Employer
- University of Wisconsin-Madison
- Location
- Wisconsin, United States
- Salary
- Salary Not Specified
- Date posted
- Jun 22, 2021
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Job no: 236214-AS
Work type: Staff-Full Time
Department: WU/SOC ED /THEATER
Location: Madison
Categories: Library, Museum, Arts, Other
Position Summary:
The Director of Audience Services works to ensure an excellent patron experience; oversees front of house operations for the Wisconsin Union Theater, directs ticketing services provided through Campus Arts Ticketing and fosters and maintains strong working relationships with several campus Arts departments and programs. This position reports to the Wisconsin Union Theater Director and supervises the Box Office Manager and the Campus Arts Ticketing Web Administrator (two full-time permanent positions), one House Manager (temporary employee position), and 40+ student employees who make up box office and patron services staff. The Director of Audience Services supports student learning by mentoring and teaching students about the front-of-house and ticketing operations of the Theater.
Campus Arts Ticketing is a service provided for the university by the Wisconsin Union Theater. The Wisconsin Union Theater typically hosts more than 300 events annually, through its own presentation and through rentals, and provides ticketing support to more than 200 events at several campus locations.
Position includes comparable duties for and during virtual events including audience engagement through streaming platform's chat function, customer service online and over the phone, providing access to events through secure links, etc.
Position Duties:
List of Duties
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion
Degree and Area of Specialization:
Bachelor's degree required and master's degree preferred ideally in arts administration, management, business administration or communication or related field.
Minimum Years and Type of Relevant Work Experience:
* Three to five years of experience in supervisor role within a performing arts organization including overseeing front-of-house operations, ticketing services/box office and experience working with, and supervising university students preferred.
* Knowledge and experience working with ticketing services; ticketing software, customer relations management, financial management, accounting procedures, subscription sales, group sales, PCI compliance and staff training.
* Knowledge and experience of AudienceView ticketing platform.
* Experience in front-of-house operations including developing procedures, emergency preparedness, and accessibility.
* Impeccable customer service and communication skills.
* Demonstrated ability to supervise and direct employees including university students.
* Ability to teach, mentor and coach student employees and interns.
* Computer hardware and software experience including use of spreadsheets, word processing and data management.
* Understanding of donor stewardship, management of development activities and corporate sponsorship.
* Ability to multi-task and problem solve in a fast-paced work environment.
* A flexible schedule and willingness to manage and adjust personal schedules to accommodate the needs of the Theater's program.
Additional Information:
The Wisconsin Union Theater consists of two performance venues and one rehearsal/dance studio. Performance spaces include Shannon Hall (capacity 1165), Play Circle Theater (Cap 184 seated and 300 open) and the Festival Room, a large rehearsal space/dance studio. All spaces have fully sprung stage floors, state of the art sound, and light systems.
Campus Arts Ticketing is a service provided by the Wisconsin Union Theater for the campus by selling tickets in two permanent and up to five satellite locations. Tickets in subscriptions are sold for the Wisconsin Union Theater, Mead Witter School of Music, University Theatre, University Opera, UW Dance as well as the Wisconsin Film Festival and Madison Early Music Festival. In total approximately 100,000 tickets are distributed annually.
The Wisconsin Union Theater, through a student-lead committee, presents a season consisting
of 40 events including classical, jazz, world and other music, touring dance, theater, annual jazz and world music festivals, and a student play writing competition and festival. Additionally, the Theater host numerous campus events including graduations, lectures, conferences and performances by university and community departments and organizations.
The Wisconsin Union is part of Student Affairs at the University of Wisconsin-Madison, led by the
vice chancellor for student affairs. Our staff is dedicated to serving students and to helping them
succeed in and out of the classroom in areas including health and well-being, identity and inclusion, leadership and engagement, and student advocacy. Student Affairs includes departments led by the dean of students; departments that provide identity-based spaces and leadership resources; the Wisconsin Union; University Health Services; and University Recreation and Wellbeing.
Department(s):
A962030-WISCONSIN UNION/SOC ED /THEATER
Work Type:
Full Time: 100%
Appointment Type, Duration:
Ongoing/Renewable
Salary:
Minimum $55,000 ANNUAL (12 months)
Depending on Qualifications
Instructions to Applicants:
To be considered applications must be submitted online. Please upload a cover letter and resume
outlining your relevant work experience. Finalists will be asked to provide a list of professional references.
Contact:
Julie Medenwaldt
medenwaldt@wisc.edu
608-263-3937
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )
Official Title:
ADMIN PROGRAM SPEC(R07DN)
Employment Class:
Academic Staff-Renewable
Job Number:
236214-AS
The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.
If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
The University of Wisconsin-Madison is engaged in a Title and Total Compensation (TTC) Project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change. Job duties and responsibilities will remain the same. For more information please visit: https://hr.wisc.edu/title-and-total-compensation-study/ .
Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .
Applications Open: Jun 22 2021 Central Daylight Time
Applications Close: Sep 12 2021 11:55 PM Central Daylight Time
Work type: Staff-Full Time
Department: WU/SOC ED /THEATER
Location: Madison
Categories: Library, Museum, Arts, Other
Position Summary:
The Director of Audience Services works to ensure an excellent patron experience; oversees front of house operations for the Wisconsin Union Theater, directs ticketing services provided through Campus Arts Ticketing and fosters and maintains strong working relationships with several campus Arts departments and programs. This position reports to the Wisconsin Union Theater Director and supervises the Box Office Manager and the Campus Arts Ticketing Web Administrator (two full-time permanent positions), one House Manager (temporary employee position), and 40+ student employees who make up box office and patron services staff. The Director of Audience Services supports student learning by mentoring and teaching students about the front-of-house and ticketing operations of the Theater.
Campus Arts Ticketing is a service provided for the university by the Wisconsin Union Theater. The Wisconsin Union Theater typically hosts more than 300 events annually, through its own presentation and through rentals, and provides ticketing support to more than 200 events at several campus locations.
Position includes comparable duties for and during virtual events including audience engagement through streaming platform's chat function, customer service online and over the phone, providing access to events through secure links, etc.
Position Duties:
List of Duties
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion
Degree and Area of Specialization:
Bachelor's degree required and master's degree preferred ideally in arts administration, management, business administration or communication or related field.
Minimum Years and Type of Relevant Work Experience:
* Three to five years of experience in supervisor role within a performing arts organization including overseeing front-of-house operations, ticketing services/box office and experience working with, and supervising university students preferred.
* Knowledge and experience working with ticketing services; ticketing software, customer relations management, financial management, accounting procedures, subscription sales, group sales, PCI compliance and staff training.
* Knowledge and experience of AudienceView ticketing platform.
* Experience in front-of-house operations including developing procedures, emergency preparedness, and accessibility.
* Impeccable customer service and communication skills.
* Demonstrated ability to supervise and direct employees including university students.
* Ability to teach, mentor and coach student employees and interns.
* Computer hardware and software experience including use of spreadsheets, word processing and data management.
* Understanding of donor stewardship, management of development activities and corporate sponsorship.
* Ability to multi-task and problem solve in a fast-paced work environment.
* A flexible schedule and willingness to manage and adjust personal schedules to accommodate the needs of the Theater's program.
Additional Information:
The Wisconsin Union Theater consists of two performance venues and one rehearsal/dance studio. Performance spaces include Shannon Hall (capacity 1165), Play Circle Theater (Cap 184 seated and 300 open) and the Festival Room, a large rehearsal space/dance studio. All spaces have fully sprung stage floors, state of the art sound, and light systems.
Campus Arts Ticketing is a service provided by the Wisconsin Union Theater for the campus by selling tickets in two permanent and up to five satellite locations. Tickets in subscriptions are sold for the Wisconsin Union Theater, Mead Witter School of Music, University Theatre, University Opera, UW Dance as well as the Wisconsin Film Festival and Madison Early Music Festival. In total approximately 100,000 tickets are distributed annually.
The Wisconsin Union Theater, through a student-lead committee, presents a season consisting
of 40 events including classical, jazz, world and other music, touring dance, theater, annual jazz and world music festivals, and a student play writing competition and festival. Additionally, the Theater host numerous campus events including graduations, lectures, conferences and performances by university and community departments and organizations.
The Wisconsin Union is part of Student Affairs at the University of Wisconsin-Madison, led by the
vice chancellor for student affairs. Our staff is dedicated to serving students and to helping them
succeed in and out of the classroom in areas including health and well-being, identity and inclusion, leadership and engagement, and student advocacy. Student Affairs includes departments led by the dean of students; departments that provide identity-based spaces and leadership resources; the Wisconsin Union; University Health Services; and University Recreation and Wellbeing.
Department(s):
A962030-WISCONSIN UNION/SOC ED /THEATER
Work Type:
Full Time: 100%
Appointment Type, Duration:
Ongoing/Renewable
Salary:
Minimum $55,000 ANNUAL (12 months)
Depending on Qualifications
Instructions to Applicants:
To be considered applications must be submitted online. Please upload a cover letter and resume
outlining your relevant work experience. Finalists will be asked to provide a list of professional references.
Contact:
Julie Medenwaldt
medenwaldt@wisc.edu
608-263-3937
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )
Official Title:
ADMIN PROGRAM SPEC(R07DN)
Employment Class:
Academic Staff-Renewable
Job Number:
236214-AS
The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.
If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
The University of Wisconsin-Madison is engaged in a Title and Total Compensation (TTC) Project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change. Job duties and responsibilities will remain the same. For more information please visit: https://hr.wisc.edu/title-and-total-compensation-study/ .
Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .
Applications Open: Jun 22 2021 Central Daylight Time
Applications Close: Sep 12 2021 11:55 PM Central Daylight Time
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