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University of Wisconsin-Madison
Wisconsin, United States
Salary Not Specified
Start date
Jun 22, 2021

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Position Type
Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other
Employment Type
Full Time
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Job no: 236488-AS
Work type: Staff-Full Time
Location: Madison
Categories: Engineering, Information Systems/Technology, Quality, Risk Management and Compliance, Computer Science, Project Management

Position Summary:

The Division of Information Technology (DoIT) provides information technology services to UW-Madison, all UW campuses, and the UW System and other agencies, employing approximately 700 people and operating with a budget of over $100 million. This position is located within Systems Engineering and Operations.

SEO is the infrastructure and operations unit for DoIT and provides physical and virtual hosting, storage, backup, and database infrastructure for campus and research computing needs. The Critical Infrastructure Service Lead is responsible for the service management, leadership, and delivery of highly regulated Life/Health/Safety and Financial Enterprise IT Services to the UW-Madison campus.

This position will develop and maintain effective relationships with the UW-Madison Police Department, Facilities Planning & Management, Business Services, HIPAA and Select Agent Program officials, and Cybersecurity as well as multiple departments within DoIT. Working with these stakeholders, the Critical Infrastructure Service Lead has overall accountability for defining the service(s), ensuring services are delivered in accordance with agreed upon business requirements, and managing the service(s) lifecycle.

Position Duties:

List of Duties

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Degree and Area of Specialization:

No Degree Required

Minimum Years and Type of Relevant Work Experience:

Required Qualifications
1.Experience establishing and maintaining effective working relationships (e.g. customers, partners, vendors, sponsors/stakeholders, and technical/non-technical staff, etc.)
2.Experience collaborating with cross-functional technical teams to deliver Enterprise-class IT services.
3.Prior experience working with IT systems requiring regulatory compliance (e.g. PCI, FISMA, Sarbanes-Oxley, HIPAA, CJIS, etc.).
4.Knowledge of the fundamentals of Enterprise Information Technology service management and delivery (e.g. operational support models, product development lifecycles, sponsor and stakeholder management, etc.).
5.Project management experience (e.g. resource coordination, charter development, business requirements gathering, etc.).
6.Effective oral and written communication skills including presentation and public speaking abilities.
7.Effective interpersonal skills with the ability to lead technical and non-technical staff in team environment.
8.Must pass a background check and be approved by the Secretary of the U.S. Department of Health and Human Services under 42 CFR 73.8 and the Criminal Justice Information Security Risk Assessment.

Seven years of professional Information Technology project management or leadership experience to be considered for Senior Level.

Preferred Qualifications
1.Prior experience managing Enterprise IT services and/or service portfolios.
2.Information Technology Infrastructure Library (ITIL) Certification or experience.
3.Lean Six Sigma Certification or equivalent process improvement coursework or experience.
4.Financial and resource management experience.

Additional Information:

Please note that successful applicants must be authorized to work in the United States without need of employer sponsorship, on or before the effective date of appointment.

The candidate selected for this position will initially perform a combination of on-site and remote work subject to an approved telecommuting agreement, which is reviewed and approved annually. Remote work requires successful candidates to possess their own high-speed internet and phone to perform the work on a University provided computer. Future onsite work, or a combination of onsite/remote work, could be discussed.

Occasional night or weekend work for large implementations, cutovers, etc.

Must pass a background check and be approved by the Secretary of the U.S. Department of Health and Human Services under 42 CFR 73.8 and the Criminal Justice Information Security Risk Assessment.



Work Type:

Full Time: 100%

Appointment Type, Duration:



Minimum $80,000 ANNUAL (12 months)
Depending on Qualifications

Instructions to Applicants:

Click on the "Apply Online" button to start the application process.
You will be prompted to upload the following documents:
Cover letter *

*In your cover letter, please speak to how your experience meets the Required Qualifications for this position (listed above in the Minimum Years and Type of Relevant Work Experience section).


Vickie Arneson
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )

Official Title:


Employment Class:

Academic Staff-Renewable

Job Number:


The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:

The University of Wisconsin-Madison is engaged in a Title and Total Compensation (TTC) Project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change. Job duties and responsibilities will remain the same. For more information please visit: .

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .

Applications Open: Jun 22 2021 Central Daylight Time
Applications Close: Jul 21 2021 11:55 PM Central Daylight Time

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