Technical Support Specialist II

We have an immediate opening for a professional Technical Support Specialist II, reporting to the Director of Information Technology Services.

The Technical Support Specialist II provides computer technical support services to students, faculty, staff, classrooms, and labs. This Specialist will troubleshoot and resolve problems with operating systems, application software, computers, printers, and peripherals. Repair and install hardware components on laptops and desktops; answer service and resource-related questions; configure, install and upgrade computers and software; perform tier two network troubleshooting. Work on special projects or committees as assigned.

Qualifications: High School diploma and demonstrated work history with progressively responsible assignments. Expertise with Microsoft Windows, including installation, setup, security, and maintenance. Expertise in setting up and troubleshooting Microsoft Office, Edge, Chrome, Internet Explorer, and Firefox. General understanding and troubleshooting of Mac OS preferred. Experience with common user problems to support students, staff, and faculty. Proven ability to diagnose Windows-related or PC hardware-related problems. Solid understanding of Windows operating system concepts. The expertise and proven ability to troubleshoot to the hardware component level. Ability to communicate effectively and work well with faculty, staff, students, and colleagues. Strong commitment to responsive and innovative service and a desire to master new technologies and remain current. Ability to make technology understandable and appealing to faculty, students, and staff. Good organizational and communication skills. The ability to work with minimal supervision and self-motivation. A+ software/hardware certification required. Lenovo computer repair certification is preferred.

Located in southern Vermont, Landmark College is a premier institution for students who learn differently. As the nation’s first accredited college for students with learning disabilities (including dyslexia), ADHD, and ASD, we are a mainstream college with a unique, resource-rich academic model.

The Landmark College Office of Human Resources strives to ensure that we are an employer of choice, attracting and retaining uniquely talented individuals able to advance the College’s position as the college of choice for students who learn differently. We are committed to a philosophy that recognizes each person as an individual, worthy of respect, trust, dignity and fair treatment, and we apply these tenets to serve, support, and value all members of our community.

We recognize the importance of providing a work environment that is conducive to carrying out the College’s mission and contributes to the personal and professional growth of our faculty and staff. For Human Resources, this means the administration of employment policies, benefit plans, and compensation programs that are regularly evaluated and remain competitive and fair.

Interested individuals should provide a cover letter, resume or CV, and the names of three references. Electronic submissions are preferred. Please email your application to humanresources@landmark.edu. Applications may also be mailed to Director of Human Resources, Landmark College, 19 River Road South, Putney, Vermont 05346. No phone calls please.

Diversifying the student body, faculty, and administration is congruent with our mission. We value diverse populations and cultures including, but not limited to, ethnicity, gender, gender identity, national origin, neurodiversity, race, and religion. Landmark College is an EO/AA/Vet/Disability employer.