School of Management
Computer Consultant I
Commensurate with experience
Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Unionized Position Code
The Whitman School of Management at Syracuse University is seeking
to a hire a Computer Consultant I. They must be able to install,
support and troubleshoot a variety of operating systems and
applications running on servers, desktop computers, laptops, mobile
devices and peripherals. The Computer Consultant I needs to be
familiar with the Microsoft Active Directory framework and tools,
Mac OS, and general network technology. They must be able to work
effectively with faculty, staff and students, individually and in
group settings. They must have strong written and oral
The candidate should possess a two- or four-year degree in
Information Technology or a related field.
An equivalent combination of education and experience plus a
minimum of three years of relevant experience in computing and
desktop support preferred.
Job Specific Qualifications
Must have advanced knowledge of personal computing devices.
Must understand the Microsoft Active Directory framework to manage
and configure all directory objects.
Must understand Mac OS software installation and Mac
Must understand basic concepts of DNS / DHCP to provision and
manage network objects.
Use well-developed analytical, technical, computer and oral and
written communications skills.
Use independent judgment to coordinate resources and initiate
actions within established guidelines to achieve departmental
Exhibit the ability to work with a diverse user population on a
consistently professional basis.
Possess excellent time management skills.
Communicate clearly in both verbal and written formats. Demonstrate
the ability to manage complex workloads.
Install, maintain and troubleshoot operating systems and
applications on individual computers, departmental servers,
laptops, mobile devices, and devices in all technology enabled
Work within the Active Directory framework to maintain user and
Provide basic instruction to customers regarding campus computing
best practices. Clearly communicate technical concepts to
non-technical staff and customers.
Provide instruction and technical consulting on computing to
students and staff.
Interact with others to analyze information/data, provide advice,
opinions, and counsel utilizing problem solving skills.
Manages computing device and loaner inventory for the Whitman
Provide audio visual support for classrooms and special
Other duties as assigned.
Occasional project-based lifting and equipment repositioning and
transport, up to 50 lbs.
In addition to completing an online application, please attach a
resume and cover letter.
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