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Accounts Supervisor

Virginia Commonwealth University
Virginia, United States
Salary Not Specified
Start date
Jun 22, 2021

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Position Type
Administrative, Business & Administrative Affairs, Other Business & Administrative Affairs, Facilities Management & Physical Plant, Financial Affairs, Auxiliary Services
Employment Level
Employment Type
Full Time
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Position Information

University Code 18115 University Title Senior Finance Technician 2 University Job Family Financial Services ORP Eligible No For more information on ORP, visit: Retirement Plans
Recruitment Pool All Applicants Recruitment Type Multi Title Scope of Search Local Working Title Accounts Supervisor Position Number 548720 Is this employee on a H1B Visa? Position Type Staff Job Status Full-Time FLSA Indicator Non-Exempt Employee Group University Employee Department Parking & Transportation Organizational Overview

At VCU, we Make it Real through learning, research, creativity, service and discovery — the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work.

Position Primary Purpose and General Responsibilities

VCU Facilities Management is seeking to hire an Accounts Supervisor within its Parking and Transportation unit.

The Accounts Supervisor supervises day to day processes, functions, and duties on both the academic (Monroe Park) and medical ( MCV ) campuses, to include financial reports, permit sales, process refunds, manage appeals, and document and resolve customer complaints. In addition, the Accounts Supervisor advises supervisor on best practices for university parking and assists in the development of departmental policies and procedures. .

Minimum Hiring Standards

The position requires the following:

Graduation from an accredited college or university with major course work in accounting, finance, business/public administration, or related discipline, or equivalent in education and experience
Supervisory experience to include recruitment of staff, providing staff training, and working with team members to correct deficiencies and implement discipline procedures
Skilled in training or relevant work experience in customer service and office systems
Effective in resolving escalated customer driven issues
Knowledgeable in MS office, automated systems, and financial systems
Effective in interaction with both internal and external customers
Knowledge of general invoicing and account management or equivalent experience
Ability to manage all customer service duties on either campus
Capable of meeting deadlines without sacrificing quality
Ability to communicate effectively, both orally and written
Demonstrated experience working in and fostering a diverse faculty, staff, and student environment or commitment to do so as a staff member at VCU
Valid Virginia driver’s license in good standing

Preferred Hiring Standards

Experienced in VCU Parking and Transportation practices and procedures and knowledgeable of services and products offered
Prepare analytical and statistical reports from T2 concerning overall account operations and activities
Knowledge of VCU’s mission and value the VCU spirit

Required Licenses/ Certifications

Valid Virginia driver’s license in good standing

Anticipated Hiring Range $40.000 - $44,625 Application Process/Additional Information Campus Monroe Park Campus Hours/Week 40 Normal Work Days/Hours M-F, 8:00-5:00pm, some flexibility required Job Open Date 06/22/2021 Posting will close on or before Open Until Filled Yes Job Category Administrative/ Secretarial/ Clerical Is this a restricted position? No Is this position eligible to participate in alternative work arrangements? No Sensitive Position No Resource Critical Yes Quick Link Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Describe your experience supervising other staff members.

    (Open Ended Question)

  2. * Please describe your customer service experience.

    (Open Ended Question)

  3. * Do you have a valid Virginia driver's license or eligible to obtain one?
    • Yes
    • No
Optional & Required Documents
Required Documents
  1. Cover Letter/Letter of Application
  2. Resume
Optional Documents
  1. Other Document

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