Director for Advising, Retention & Completion

Columbia Basin College
Washington, United States
Salary Not Specified
Posted date
Jun 22, 2021

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Position Type
Administrative, Student Affairs, Academic Advising & Academic Support Services, Chief Student Affairs Officers & Vice Presidents, Other Student Affairs
Employment Type
Full Time


Columbia Basin College (CBC) is accepting applications for Director for Advising, Retention & Completion. This position is responsible for the administration of the College’s comprehensive academic advising/caseload program and will be part of the College’s Guided Pathways work. The Director will oversee academic advising and work with the college community by providing the framework for the continued redesign of the student advising experience. The Director is responsible for the management and supervision of Completion Coaches, hourly and student employees within the Advising Center. This position will report to the Dean for Student Retention & Completion.

This position is open until filled. Priority consideration will be given to applicants whose application has been received by July 22, 2021 at 11:59 PM PDT.

Per Governor Inslee’s Proclamation 21-14.1 (Download PDF reader) , state employees and employees of educational institutions must be fully vaccinated no later than October 18, 2021. If hired, your vaccine status will be verified during onboarding unless you apply and qualify for a religious or medical exemption and can be accommodated to perform the essential functions of the position. Need more information? Please contact .

Primary Responsibilities

  • Conduct all operational aspects of the Advising, Retention & Completion Center (the “Advising Center”), including supervision of Completion Coaches; administer an overall proactive caseload advising program that focuses on student success and provides vision to the Guided Pathways core teams in support of working towards the common goal of student retention and completion;
  • Interpret and apply academic and campus policy and procedure, as well as promote and analyze best practices in advising to the college advising community in collaboration with the Associate Dean of Student Retention and Completion;
  • Recommend the hiring, dismissal and disciplinary action of employees within the department, monitor performance and work through personnel issues; properly document employee performance and administer employee evaluations;
  • Identify appropriate trainings/workshops for staff training and professional development as needed; schedule and facilitate regular staff meetings;
  • Work in partnership with Completion Coaches, other advising staff, faculty and Guided Pathways core teams to help students get on a path and develop individual education plans for their area of study;
  • Implement and maintain Guided Pathways, student retention and caseload advising software to track student progress monitoring, and intervention strategies to ensure student success;
  • Develop, promote and support instructional and student support connections that foster and enhance student success;
  • Oversee the transfer processes through constant and continuous communication with other colleges and universities; additionally, oversee the efforts to bring other colleges onto campus for individualized informational sessions with students interested in specific programs;
  • Serve as a key member of the team and provide a strong influential presence within the Student Services division and involved in campus wide student success and retention initiatives;
  • Within the context of Guided Pathways and student success, set strategic goals, and make decisions and recommendations based on extensive research and the input obtained from the appropriate constituencies within the College (Instruction, Enrollment Services, Student Support Services, Career Services, etc.);
  • Collaborate with Institutional Research to plan, facilitate and conduct research related to advising, Guided Pathways and student retention and completion;
  • Develop and implement strategic enrollment outreach campaigns to ensure that CBC meets or exceeds student retention goals, while analyzing and utilizing data to strategically plan for desired outcomes;
  • Maintain control over department budget and responsibility for appropriate utilization of funds to support department activities; oversee ordering of supplies and/or equipment; complete or process requisitions, invoices and P-cards;
  • Ensure equitable advising services are provided by focusing on diversity, inclusion, and social justice best practices;
  • Serve as a point of contact in coordinating Guided Pathways strategies, implementation and evaluation in collaboration with Instructional Services;
  • Collaborate with Enrollment Services to develop and implement Guided Pathways, equity centered onboarding, orientation, advising, and First Year Introduction for new, transfer and returning students;
  • Provide timely and accurate proactive advising to students on our pathways, degrees, certificates, courses, college policies and procedures as well as campus resources
  • Perform related duties as required.

Required Qualifications

  • Master's degree from an institutionally accredited college or university;
  • Three (3) years of experience as an academic advisor and/or counselor in an institution of higher education;
  • Three (3) years of experience in a management and leadership position that includes supervising staff, budget oversight and strategic planning; and
  • Advanced computer skills including proficiency in Microsoft Excel, Access, Word and PowerPoint.
Preferred Qualifications:
  • Bilingual in Spanish/English;
  • Familiarity with integrating online and web-based tools and student management systems to support academic advising and student support initiatives;
  • Knowledge of student development theory and experience in caseload, proactive advising models;
  • Knowledge of applicable laws, regulations and goals of the institution, community and technical college system.

Departmental Management : Ability to effectively and efficiently manage a department including all related administrative and supervisory functions involving personnel and budget management;

Project Management : Manage projects by focusing attention on key priorities; valuate approaches, determine feasibility and adjust plan as needed; develop plans, coordinate projects and teams; communicate changes and progress; complete projects on time and on budget; perform well without direct supervision; do complex work independently; follow tasks through to completion;

Quality Management : Set clear quality requirements; measure key outcomes; improve processes, products and services;

Leadership : Lead by example, serve as appropriate role model to colleagues. Demonstrate confidence within area of expertise – promote a cooperative work environment. Ability to appropriately apply leadership techniques to motivate, develop and guide employees;

Conceptual Thinking : Have the ability to understand a situation or problem by identifying patterns or connections and addressing key underlying issues; use past professional or technical training and experience, creativity, inductive reasoning and intuitive processes to find potential solutions or valuable alternatives that may not be obviously related or easily identified; Think 'outside the box';

Oral & Written Communication : Speak clearly and persuasively in positive and negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings; structure and convey information clearly and effectively through both formal and informal documents; review and edit written work constructively; ability to tailor to audience in mind;

Student Centered : Attention, interest, activities and efforts are centered upon the best interest of students; create and support an environment that enables learners to achieve their personal, academic and professional goals; provide courteous and helpful responses to all customers, whether they be students, general public or employees from another department;

Support for Diversity : Reflecting CBC’s mission, vision and values, support initiatives that expand the human qualities that differentiate our workplace and educational setting. Demonstrate and advocate an understanding of differences, open mindedness, compassion, sensitivity and interest in differing viewpoints given the diverse population and show a deep commitment to the involvement of colleagues, students and community members to student experience and success honoring freedom of expression as fundamental to personal, professional and organizational growth;

Accountability : Accountable for own actions, decisions, errors, mistakes and/or failures to act when appropriate; accept responsibility when given, understand what duties employee is responsible for and can be counted upon to carry out those responsibilities; and

Teamwork : Demonstrate a willingness to work with, and help others in completing job assignments, the ability to accept constructive criticism, and to cooperate with fellow employees and supervisors; demonstrate alignment with the 'Yes And' culture, (e.g., being present and listening, making each other look good, embracing change and failure and choosing positivity).


This is a twelve (12) month per year, full-time exempt position. The standard work hours will be Monday through Thursday 7:00 a.m. to 4:30 p.m., and Friday 7:00 a.m. to 12:00 p.m.; however, work hours may vary due to work demands and some evening and weekend work may be required. This position is overtime exempt.


Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.


In the interest of providing a healthy, safe and secure educational and work environment, and in order to meet the requirements of federal legislation, it is the policy of Columbia Basin College to maintain an alcohol and drug-free workplace for our employees and students.

If you are hired, you will need to provide proof of identity and documentation of U.S. citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986.

Columbia Basin College operates under an approved affirmative action plan and encourages applications from persons of color, women, veterans and persons of disability. The Human Resources Office is accessible to those with disabilities. If you need accommodation in application or employment, contact the Human Resources Office at (509) 542-4740.

Other Job Elements

The working conditions listed below represent those that must be met by an incumbent to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

Works generally takes place in an office with frequent (51-80%) use of a computer, telephone, and other office equipment. The noise level is typical of an office environment; frequent interruptions may occur throughout the work day.

The employee is frequently required to sit, talk, or hear; use repetitive hand motions; handle or feel; and to stand, walk, reach, bend, or lift up to five pounds regularly. Infrequently, moving materials weighing up to 25 pounds may be required. Occasional need for travel.

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