501407 - Conflict Resolution Manager

California State University, Fullerton
California, United States
Salary Not specified
Jun 23, 2021
Employment Level
Employment Type
Full Time

501407 - Conflict Resolution Manager

Classificaiton: Administrator I-Range A
Department: Diversity and Equity
Sub-Division: Human Resources, Diversity and Inclusion
Salary Range: Salary commensurate with experience and qualifications
Appointment Type: Temporary
Time Base: Full-Time
Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM; this is a temporary position to end on or before June 30, 2022 with a possibility of renewal on an annual basis if funds and/or program needs exist.

About CSUF:
Standing on 241 acres at the heart of Southern California, the university was founded in 1957 and has grown into a population of over 39,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving work force needs. At California State University, Fullerton we strive for continual improvement of students, staff, faculty and administrators through orientations, training programs and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, CSUF Garden Grove Center, Fullerton Arboretum, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program.

Job Summary:
It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from a variety of career disciplines that share in the University's mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.

About the Position:
The Office of Diversity, Inclusion and Equity Programs (DIEP) supports the CSUF mission of preparing our diverse student body for academic and professional success. We develop and support practices, programming, and policies across the broad spectrum of inclusivity, equity and civility for the CSUF campus community. Through the provision of consultation and training, we strive to promote a campus community wherein students, staff and faculty are engaged in the values of inclusive excellence. We are seeking an exceptional individual to join our team as the Conflict Resolution Manager who is responsible for fostering a positive work environment for faculty, staff, and administrators through effective and creative conflict resolution. The ideal candidate should have a positive attitude, an active, energetic mind, and a leadership style that is characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness.

Under the general direction of the Discrimination Harassment and Retaliation (DHR) Administrator, the Conflict Resolution Manager will determine the appropriate methods to resolve reported conflicts between campus community members. This work will be done by being available, remaining neutral, being optimistic, ethical, creative, flexible, and kind. Method and approaches used may include but not limited to counseling, referring to other campus resources, escalating to the DHR Administrator, or determining a resolution in the matter.

Develops and maintains a reputation for dealing fairly, neutrally, effectively, and promptly with all constituents. The position must maintain the confidentiality of the parties to the greatest extent possible. In instances when confidentiality cannot be maintained, the Manager informs relevant constituents. Communication: clearly articulates their thoughts, concerns, opinions and those of other people. Problem Solving: analyzes and understands the source of conflict, the nature of the conflict, and enact effective courses of action to address and resolve the conflict in a time-sensitive manner. Equitable and Inclusive Service: The Conflict Resolution Manager will provide equitable and inclusive service to all parties and constituents seeking assistance. The Manager must provide service that is fair, equitable, and inclusive to all parties, regardless of status, whether protected, such as race, religion, disability, or not protected, such as work status, tenure at the University, among other statuses. The Manager understands matters from various perspectives to provide objective, empathetic solutions. Investigation: The Conflict Resolution Manager may investigate matters to learn about a conflict as thoroughly as possible. Other duties as assigned.

Essential Qualifications:
Bachelor's degree from an accredited four year college or university in a relevant discipline. A minimum of one year of demonstrated experience in conflict resolution practices including but not limited to DHR/Employee Relations complaint, incident, and/or grievance investigation and resolution, alternative dispute resolution programs, and restorative justice programs. Knowledge of or willingness to be trained to interpret federal and state laws, rules and regulations, and administrative policies and procedures regarding workplace discrimination, harassment, and retaliation. Exceptional communication and interpersonal skills, including the ability to both be impartial and project impartiality and establish rapport with a diverse range of community members. Demonstrated ability to deal appropriately with confidential information and exercise good judgment on sensitive matters. Demonstrated commitment to diversity, equity, and inclusivity. Strong organization and analytical skills. Demonstrated ability to prepare complex reports and create effective presentations.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Preferred Qualifications:
Master’s degree from an accredited college or university or JD from an accredited university or law school. A minimum of three years of demonstrated experience in DHR/Employee Relations complaint, incident, and/or grievance investigation and resolution, alternative dispute resolution programs, and restorative justice programs. Experience in a collective bargaining environment. Experience in a higher education setting preferred, public higher education highly preferred.

Special Working Conditions:
Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator

Additional Information:
California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators and faculty thrive. Individuals interested in advancing the University’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

The scope of responsibilities for this position includes the making or participating in the making of decisions that may have a material financial benefit on the incumbent. Therefore, you will be required to file an initial “Conflict of Interest Form 700: Statement of Economic Interests” within thirty (30) days from date of hire and on an annual basis; and complete the CSU sponsored ethics on-line training within thirty (30) days of appointment, and at least once during each consecutive period of two calendar years following the appointment.

The person holing this position is considered a general mandated reporter under the California Child Abuse and Neglect Reporting act and is required to comply with the requirement set forth in CSU Executive Order 1083, revised July 21, 2017.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as Graduate Assistant, Teaching Associate, Instructional Student Assistant or a Student Assistant position.

Regular attendance is considered an essential job function.

Employee/applicant who submits an application for a position may be required to successfully complete job related performance test(s) as part of the selection process.

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.

California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

Application Deadline: Jul 05, 2021 (9:00 PM)

Apply online at: https://careers.pageuppeople.com/873/fl/en-us/job/501407/501407-conflict-resolution-manager


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