Scholarship & Student Financial Assistance Officer
PeopleSoft ID: 4462
Formal review of applications begins: Jun 27, 2021
Department: Financial Assistance Services
Key Position Information:
Financial Assistance Services provides the means for students to pursue their post-secondary educational endeavors. By providing students with the financial assistance needed to help cover the costs of obtaining a higher education, we are helping to make dreams come true each and every day.
St. Petersburg College (SPC) takes pride in helping students finish what they start, therefore assisting students with the financial aid process is critical in getting the student started in the best possible position to succeed. SPC is seeking a dynamic and energetic Financial Assistance Services Officer for our fast-paced financial assistance services department. To be a strong candidate for consideration, we are looking for someone who:
- Has 3 years of well-rounded financial aid experience;
- Has a minimum of 2 years of counseling/advising experience;
- Is a self-starter, passionate about seeing students succeed;
- Is willing to work in a team environment to solve problems;
- Has reliable transportation and Flexible enough to be used at different campuses;
- Possesses excellent customer service skills;
- Has a positive outlook and attitude;
- Is able to de-escalate tense situations in person and on the phone;
- Is innovative and creative enough to help remove barriers and help students succeed.
The Financial Assistance Services Officer typically assists students in person on campus; however, assistance is also provided via phone and email with a full spectrum of financial aid related questions. The Financial Assistance Services Officer will provide more detailed advising for students and parents. A thorough understanding of the FAFSA, verification, and SAP are just a few items that the Financial Assistance Services Officer will need to be familiar with. Additionally, we are seeking a candidate who has strong critical thinking skills and who can learn new systems and processes fairly easy. This position will be called upon to assist at multiple campuses from time to time, as well as assist with outreach initiatives in the surrounding communities, and default prevention initiatives.
Typical duties include but are not limited to the following:
- Collect, review and verify financial aid & academic records submitted by students;
- Verify eligibility for Federal and State financial aid programs;
- Process appeals for re-calculation of needs analysis based on changes in student's circumstances;
- Monitor and evaluate students’ standard of academic progress;
- Perform federal verification of the ISIR in accordance with Title IV guidelines.
Prior financial aid experience is a must.
Excellent communication, interpersonal skills, and customer service experience is also required.
This is the first of six levels in the Student Support Professional series. The classification is responsible for providing complete organizational information and services to students and prospective students in single areas or across a number of disciplines that may include admissions, financial aid, academic advising, career services, international students, and disability services. This level is differentiated from the previous level by the focus on providing professional-level career counseling and/or academic advisement and providing direct student assistance in career development activities, incumbents are responsible for coordinating internal and external partnerships to enhance services; making referrals for resources to assist in the students' career and educational success; and serving as a liaison between high schools, students, employers, and the college.
Bachelor's degree in related field to assigned area.
Three (3) years related experience. Some positions may require higher level of education.
* An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job may be acceptable in lieu of those requirements listed above.
- Applicable student support programs, academic advising, and/or related programs;
- Program development and program management principles and practices;
- Customer service principles;
- Career planning principles and practices;
- Community networking principles and practices;
- Applicable Federal, State, and local laws, rules, regulations, policies, and procedures;
- Diverse populations and cultures;
- Recordkeeping principles;
- Computers and related software applications.
- Coordinating student support programs or services;
- Planning and developing programs;
- Advising students on academic, finance or career issues;
- Providing customer service;
- Promoting services;
- Researching service delivery methods;
- Creating resumes and cover letters;
- Maintaining records;
- Using a computer and related software applications;
- Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to give and receive work direction.
- Positions in this class typically require: reaching, standing, walking, grasping, feeling, talking, hearing, seeing and repetitive motions.
- Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
These duties are a representative sample; position assignments may vary.
Provides professional-level counseling and advice for incoming and returning students on academic programs and progress, financial aid, internships, careers, study abroad programs, and/or other related programs.
Daily - 20%
Provides direct and comprehensive career counseling, advising, and student development guidance which includes networking with employers and community leaders to obtain information on job opportunities and facilitate job referrals; initiating, creating, and coordinating programs designed to help students create award-winning resumes and cover letters, interviewing and job search skills, and/or other related items; and/or performing related duties.
Daily - 30%
Develops, manages, and communicates resources through program promotions, class presentations, training sessions, and faculty and community partnerships.
Daily - 10%
Develops new student support services and programs, including on and off-site course offerings, new delivery formats, and partnerships with community agencies.
Daily - 10%
Tracks, compiles, and collects information and prepares related reports in assigned program area; maintains related databases.
Daily - 30%
Performs other duties of a similar nature or level.
To apply, visit https://web.spcollege.edu/hrapp/job/4462
The Board of Trustees of St. Petersburg College affirms its equal opportunity policy in accordance with the provisions of the Florida Educational Equity Act and all other relevant state and federal laws, rules and regulations. The college will not discriminate on the basis of race, color, ethnicity, religion, sex, age, national origin, marital status, pregnancy, sexual orientation, gender identity, genetic information, or against any qualified individual with disabilities in its employment practices or in the admission and treatment of students. Recognizing that sexual harassment constitutes discrimination on the basis of sex and violates this Rule, the college will not tolerate such conduct. Should you experience such behavior, please contact Pamela Smith, the director of EA/EO/Title IX Coordinator at 727-341-3261; by mail at P.O. Box 13489, St. Petersburg, FL 33733-3489; or by email at email@example.com.