Development Database and Analytics Manager
Development Database and Analytics Manager
Target Hire Date
08/02/2021 - 1 month to go
Join our community and experience Emerson College!
Your primary focus is to develop and manage all aspects of Institutional Advancement's database (currently Raiser's Edge NXT) and provide data-driven fundraising analytics in support of Emerson College's fundraising goals. You will ensure the integrity of the database by establishing policies and procedures and developing long-term strategies for current/future supplemental system effectiveness. You will lead the team of data professionals, manage financial reconciliations, maintain documentation of database business rules/procedures, and troubleshoot user questions and issues.
Looking for a responsible leader to provide strategic direction on the structure of our database, ensuring the integrity of our data and audit processes, and to advise on best practices for appends, data imports, and the relational structure of the CRM with supportive technologies (Emerge, Event Brite, EverTrue, Emma, etc.).
You will have extensive knowledge of optimal data structure, and create and implement feeds to and from systems, and create complex queries and exports of data from our CRM (currently Blackbaud's: Raiser's Edge). This position leads the Advancement Services team by creating and fostering a best practice customer service model and providing critical data analytics.
Your Key Partners: Institutional Advancement, Alumni Relations, Annual Giving, IT; where you will be active in providing key business analytics that guides philanthropic and programmatic strategies
Your Key Responsibilities:
- Manage the Raiser's Edge database to ensure the integrity and
accuracy of information entered into the database and that all
protocols have been followed. Develop, maintain, and document
procedures for use of Raiser's Edge database. Serve as the primary
technical liaison with Blackbaud and monitor the vendor's knowledge
base and stay up to date on all known technical issues and software
updates, as well as general industry practices and trends;
participate in forums, listservs, and blogs.
- Develop the design, maintenance, and implementation of the
systems, processes, and procedures that supplement our CRM
(including but not limited to Banner, EverTrue, PeopleGrove, Emma,
EventBrite, Give Campus, etc.).
- Manage two Advancement Services Associates responsible for gift
processing and biographical updates, and work in close
collaboration with the Business Office and all departments on
campus on anything related to fundraising and IA data. Oversee
timely generation of acknowledgment letters and tax receipts for
all donations. Support the timely and accurate workflow of
constituent and gift information into the database. Establish and
maintain agreed-upon gift entry procedures and coding
- Create and execute standard and customized database reports
that meet the evolving needs of the leadership and fundraising
teams. Execute regularly scheduled and ad hoc performance matrix
reports. Maintain standardized tools and procedures to track
end-user lists and report requests, as well as data management and
database improvement projects. Support planning and decision-making
by translating data into user-friendly reports and dashboards
through data visualization tools.
- Identify and report on key performance metrics that reveal
trends, challenges, and opportunities.
- Ensure that the database is organized in order to maximize
efficient use by frontline fundraisers, and support their
colleagues in finding solutions.
- Train staff on policies and processes, as well as the use of
the database. Execute important initiatives to streamline,
automate, and maintain any routine procedures associated with gift
entry, membership tracking, prospect management, and other
essential Development tasks. Lead the enforcement of data entry
controls, conducting regular data hygiene procedures, and
performing continual data audits with staff training and corrective
- Serve as the Institutional Advancement representative on
Emerson data/technology task forces.
- Communicate organization information effectively through
department meetings, one-on-one meetings, and appropriate email,
and regular interpersonal communication. Consciously create a team
culture that is consistent with the overall organization and that
emphasizes the College and area's mission and vision.
Your Skills and Experience:
- The skills and the knowledge that is typically acquired through
a bachelor's degree
- 8 years of professional experience in a fundraising or
development context, specifically database management, data
analysis, and/or information systems/services.
- A collaborative approach to management and teamwork.
- Experience managing direct reports.
- A customer service approach and the ability to demonstrate
flexibility and problem-solving skills to resolve situations in a
professional and calm manner.
- Excellent interpersonal skills with proven ability to interact
with a diverse range of individuals both in person and over the
phone, via email, and in written correspondence.
- Experience and skill working with relational fundraising
databases (including query and report writing), and knowledge and
proficiency in development operations best practices.
- Sound judgment in handling confidential and sensitive
- A detail-oriented "self-starter", with excellent
time-management, critical thinking, organizational, and analytical
- Effective ability to prioritize and execute tasks conforming to
shifting priorities, demands, and timelines.
Nice to have:
- A great sense of humor.
- Raiser's Edge experience.
- Usual Office Conditions
- Requires long periods of mental concentration
Grade of Position: A18E
Scheduled Weekly Hours: 36.25
Hiring Range: $87,950.00 - $92,450.00
To apply, please visit: https://emerson.wd5.myworkdayjobs.com/en-US/Emerson_College_Staff/job/Boston-Campus/Development-Database-and-Analytics-Manager_JR002639
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