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Online Learning Administrator, Learning Management System (LMS)

Cuyahoga Community College
Ohio, United States
Salary Commensurate with experience
Closing date
Aug 21, 2021

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Position Type
Administrative, Academic Affairs, Instructional Technology & Design (Campus)
Employment Level
Employment Type
Full Time
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Job Details


Provides day-to-day administration, maintenance, and technical support of the learning management system (Blackboard Learn/Ultra), and related applications for the Office of Online Learning & Academic Technology.


  • Assists with the day to day implementation, management, and improvement of all online learning applications
  • Actively participates in training and administers “Blackboard Boot Camp” to Cuyahoga Community College’s faculty and students
  • Provides assistance to students and faculty regarding issues related to online learning applications, including Blackboard Learn/Ultra
  • Works collaboratively with Information Technology Services (ITS) and Online Learning & Academic Technology to troubleshoot, interpret problems and provide technical support for software and associated systems
  • Serves as primary point of contact for Blackboard Learning Management System (LMS) related issues with corporate Blackboard Inc point of contact
  • Creates, archives, and manages courses and organizations in Blackboard Learn
  • Analyzes, monitors and diagnoses technical issues to ensure availability of applications to users
  • Assists Director with the installation of all system updates, upgrades, building blocks, LTI’s and other software integrated/engineered with Blackboard Learn
  • Collaborates with the departmental leadership to establish system defaults, policies and procedures, and strategic plans for system use and expansion
  • Participates in short-term and long-range planning
  • Produces user guides and other related documentation for Blackboard Learn and other online learning applications
  • Provides the College’s legal counsel with administrative data
  • Performs other duties as assigned



  • Bachelor’s degree
  • Minimum five years of demonstrated Learning Management System administration experience (such as Blackboard Learn, D2L Brightspace, Canvas & Moodle)
  • Demonstrated experience with lecture capture, media management, content creation, and test creation applications
  • Demonstrated experience with process mapping or workflow design and LMS configuration planning and engineering of a collage wide learning management system.
  • Demonstrated experience with Windows Server 2012 through 2019, LMS LTI Integration, (Active Directory, LDAP), HTML, and student information systems (Banner)
  • Demonstrated experience effectively making decisions that have major implications on the management and operations within a department
  • Demonstrated experience in a role requiring diverse problem solving methods in a variety of situations


  • Possess comprehensive knowledge of how Articulate and/or Adobe Captivate software is engineered into the LMS
  • Possess working knowledge of LMS administration, engineered integrations, concepts, practices and procedures with the ability to use in varied situations as it pertains to the departmental focus
  • Possess excellent verbal and written communication and analytical skills
  • Demonstrated intermediate project management skills
  • Intermediate-level proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
  • Ability to manage projects, set priorities, follow project schedules
  • Ability to build and sustain productive working relationships with colleagues and customers
  • Ability to produce tutorials, guides, and other technical and user documentation
  • Experience working successfully in a fast paced environment
  • Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
  • Ability to collaborate, persuade and gain cooperation and acceptance of ideas on significant projects
  • Ability to develop and maintain relationships with key contacts to enhance work flow and quality
  • Possess sensitivity to appropriately respond to the needs of a diverse population



  • Communication
  • Collaboration
  • Continuous Improvement


  • Service Focus
  • Quality of Work


  • Time Utilization
  • Adaptability



  • Master’s degree
  • PMI- Project Management Skills
  • Demonstrated experience working in a college and/or university setting, specifically working with faculty
  • Demonstrated experience administering LTI’s for Sonic Foundry/Mediasite, ProctorU, Academic Publisher Content, Banner, Qwickly, Blackboard Ultra, Microsoft Teams, SoftChalk, Respondus (test creation and lockdown browser), Articulate and/or Adobe Captivate within a LMS.
  • Demonstrated experience with system administration of Blackboard Mobile, Connect, Content, Community, and Blackboard Learn/Ultra outcomes


  • Possess strong knowledge of Java, JavaScript, XML, and HTML5.


(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • The work is performed in a normal, professional office environment; 
  • The work area is adequately lighted, heated and ventilated;
  • Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type.  However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
  • Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite

Special Note:

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume.  It is recommended that you have these documents ready to be attached electronically to the online application.  This system accepts only MS Word or PDF attachments.  Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

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