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Campus Director, Financial Aid & Scholarships

Cuyahoga Community College
Ohio, United States
Salary Commensurate with experience
Start date
Jun 22, 2021

View more

Position Type
Administrative, Student Affairs, Financial Aid
Employment Level
Employment Type
Full Time
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Serves as a member of the SFA Leadership Team.  Provides leadership for the operational activities of the Campus Student Financial Assistance Department, ensuring accurate dissemination of information to the campus community including students, staff, administration and faculty.  Provides student-centered service and adherence to all Federal, State regulations and College policies.  Works closely with all campus Student Affairs units, the Administration and Finance Department, and the Enrollment Management Department to ensure all steps in the enrollment process support student success.


  • Leads, supervises, trains and evaluates the work of campus SFA advisors and other full-time and part-time staff as assigned in accordance with College policies, collective bargaining contracts and labor laws
  • Participates in the development of College SFA policies and procedures and ensures a uniform execution at the campus
  • Participates in the establishment of positive controls and procedures that ensure financial aid funds are disbursed to students promptly and in the correct amount
  • Ensures compliance of financial aid recipients with the SFA academic standards as required by federal regulations including, but not limited to, satisfactory grades, attendance, class selections, and progress
  • Maintains up-to-date knowledge base on student financial aid laws and regulations to various constituents, staying abreast of and assimilating frequent changes, and implementing revised procedures as required
  • Maintains communication with all campus student affairs units and Office of the Bursar and Enrollment Centers
  • Coordinates all campus SFA activities with other College SFA units to assure that information exchanges and transactions occur in a timely and consistent manner
  • Works cooperatively and collaboratively with other college units charged with student postsecondary transition, retention and outreach activities
  • Serves on campus and college wide committees as assigned
  • Develops, administers, and monitors campus department budget
  • Performs other duties as assigned



  • Master’s Degree in Higher Education Administration or a related field
    • Significant related experience may substitute for education
  • Minimum of five years of progressively responsible experience in a Financial Aid department
  • Demonstrated experience hiring, training, developing, scheduling, supervising and managing the work performance of others
  • Demonstrated experience forecasting, planning, maintaining, preparing, and monitoring a business area’s budget
  • Demonstrated experience effectively making decisions that have major implications on the management and operations within a department
  • Demonstrated effectiveness in a role requiring dynamic and abstract problem solving methods in adaptive situations


  • Possess comprehensive knowledge of Federal Financial Aid theories, concepts and practices with the ability to use in complex, difficult and/or unprecedented situations as it pertains to the departmental focus
  • Ability to effectively complete work assignments independently
  • Possess excellent attention to detail, strong decision-making skills and an ability to work independently
  • Possess excellent written and verbal interpersonal communication skills
  • Ability to interpret and implement complex Federal Title IV and State regulations related to financial aid
  • Ability to research and analyze issues and develop solutions
  • Possess skill in interpreting and applying rules and regulations to a variety of individual student situations and circumstances
  • Ability to understand how automated financial aid systems affect individual student records
  • Proven ability to work in a fast paced, high volume and confidential service environment
  • Ability to work as a member of a student-oriented Administrative team
  • Ability to work in cross functional quality teams, including the ability to work comfortable with numerous constituents at the campus and district level
  • Possess excellent student customer service skills and proven ability to develop and sustain productive customer relationships
  • Ability to be creative and exercise initiative
  • Demonstrated basic project management skills
  • Demonstrated intermediate Banner System skills (or equivalent program)
  • Possess basic-level proficiency with Microsoft Outlook and Access
  • Possess intermediate-level proficiency with Microsoft Word, Excel, and PowerPoint
  • Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
  • Ability to collaborate, persuade and gain cooperation and acceptance of ideas on significant projects
  • Ability to collaborate, negotiate and resolve conflicts on major projects
  • Ability to develop and maintain relationships with key contacts to enhance work flow and quality
  • Possess sensitivity to appropriately respond to the needs of a diverse population



  • Service Focus
  • Continuous Improvement
  • Quality of Work


  • Collaboration
  • Communication


  • Adaptability
  • Time Utilization



  • Financial Literacy/Education Certification 


(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • The work is performed in a normal, professional office environment; 
  • The work area is adequately lighted, heated and ventilated;
  • Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type.  However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
  • Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite

Special Note:

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume.  It is recommended that you have these documents ready to be attached electronically to the online application.  This system accepts only MS Word or PDF attachments.  Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

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