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Executive Director, Enrollment Operations & College Registrar

Cuyahoga Community College
Ohio, United States
Salary Commensurate with experience
Start date
Jun 22, 2021

View more

Position Type
Administrative, Student Affairs, Academic Advising & Academic Support Services, Executive, Executive Directors
Employment Level
Employment Type
Full Time
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Provides leadership for administrative, technical, and operational functions for College-wide enrollment operations and the Office of the Registrar while working closely with various academic, student services, and administrative departments.  Administers the day-to-day enrollment operations of the Office of the Registrar, including coordinating the academic calendar, the registration process, communications with students, and maintaining academic records ensuring the security of all student records protected under the various state and federal privacy laws, coordinating College-wide enrollment operations policies and procedures with all enrollment centers including credit and non-credit admission, enrollment and registration services. This position will be located at our Jerry Sue Thornton Center, in Cleveland, Ohio.


  • Provides leadership, strategic direction and coordination to ensure the achievement of the philosophy, goals, and operating principles of the College enrollment centers
  • Provides College-wide enrollment operations subject-matter expertise, business process ownership, and leadership to campus/site units while ensuring compliance with respective regulations
  • Maintains and updates the College's enrollment operational policies, processes, and procedures that prioritize students success
  • Communicates regularly with the campus' Deans of Access & Completion, Offices of Finance and Business Services, and others, as appropriate, by keeping them informed and seeking input regarding important issues
  • Oversees and coordinates College-wide enrollment management policies and practices regarding such things as annual academic calendar, academic course scheduling, classroom and meeting space utilization, registration, grading, transcript exchange, academic records, document imaging and degree certification
  • Coordinates and implements changes in related policies and practices with Deans of Learning & Engagement and Access & Completion
  • Leads the development and monitoring of procedures associated with incoming and outgoing transcripts
  • Provides leadership and develops appropriate recommendations for the implementation of related technology applications in support of enhanced enrollment-related services including Ellucian’s Banner and Ad Astra Scheduling
  • Creates the Schedule Build timeline and serves as the section review tool owner
  • Prepares and distributes grading reports, grading schedule, and faculty reports to academic areas
  • Creates and monitors course tables in Banner each semester and runs test upgrades of the system
  • Directs priority registration set-up, the communication plan, waitlist functions, file purges, and the creation of the activity timeline in Banner
  • Leads the administration of student registration, records, and graduation certification functions
  • Plans, organizes, and supervises the Office of the Registrar and hires, trains and evaluates staff and develops succession plan
  • Utilizes continue quality improvement (CQI) to improve effectiveness and outcomes of the Registrar’s Office
  • Serves as the budget unit leader and manages all departmental expenditures
  • Oversees the direct responsibilities of the Office of the Registrar and coordinates efficiencies of enrollment services with College-wide enrollment centers
  • Serves as certification officer for the College and oversees student records maintenance, record disposal and security of all student records protected under State and Federal privacy laws
  • Serves as a Primary Designated Student & Exchange Visitor Information System (SEVIS) Officer and manages all associated responsibilities
  • Performs other duties as assigned



  • Master’s Degree
    • Significant related experience may substitute for education
  • Minimum of six years of demonstrated experience serving as a Registrar at a higher education institution
  • Demonstrated experience managing admissions, financial aid or enrollment management activities
  • Demonstrated experience hiring, training, developing, scheduling, supervising and managing the work performance of others
  • Demonstrated experience forecasting, planning, maintaining, preparing, and monitoring a business area’s budget
  • Demonstrated experience effectively developing strategies and making decisions that have significant, broad implications on the management and operations of a division (or equivalent business area)
  • Demonstrated experience and effectiveness requiring dynamic and analytical problem solving methods in a variety of situations


  • Possess comprehensive knowledge of education regulatory theories, concepts and practices with the ability to apply in complex, difficult and/or unprecedented situations as it pertains to the departmental focus
  • Possess strong understanding of Ohio Board of Regents transfer articulation processes as well as Cuyahoga Community College graduation requirements and articulation agreements
  • Ability to work well under pressure, manage multiple projects, deliver projects on time and within budget
  • Demonstrated ability to negotiate effectively in complex business situations
  • Ability to effectively complete work assignments independently
  • Possess excellent organizational and prioritization skills with demonstrated attention to detail
  • Ability to be creative and exercise initiative
  • Possess excellent written, verbal and interpersonal communication skills
  • Possess strong organizational and time-management skills
  • Ability to work accurately with great attention to detail
  • Ability to promote collaboration, teamwork, and involve all stakeholders in decision-making processes
  • Proven leadership skills and ability to foster a team environment and work collaboratively
  • Demonstrated advanced Project Management skills
  • Intermediate-level proficiency with Microsoft: Outlook, Word, Excel, Access, and PowerPoint
  • Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
  • Ability to collaborate, negotiate and resolve conflicts on major projects
  • Ability to facilitate top-level collaboration while managing sensitive issues
  • Ability to develop and maintain relationships with key contacts to enhance work flow and quality
  • Possess sensitivity to respond appropriately to the needs of a diverse population



  • Service Focus
  • Continuous Improvement
  • Quality of Work


  • Communication
  • Collaboration


  • Adaptability
  • Time Utilization



  • Master’s degree in student services, educational administration or a related field
  • Ten years of demonstrated experience serving as a Registrar at a higher education institution


(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • The work is performed in a normal, professional office environment; 
  • The work area is adequately lighted, heated and ventilated;
  • The employee may sit comfortably to perform the duties of the job and may perform repetitive motions with hands/fingers using a computer mouse and keyboard to type;
  • Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite

Special Note:

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume.  It is recommended that you have these documents ready to be attached electronically to the online application.  This system accepts only MS Word or PDF attachments.  Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

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