AUDIENCE SERVICES RADIO SPECIALIST

Job no: 236115-US
Work type: Staff-Full Time
Department: PUB MEDIA/WPR
Location: Madison
Categories: Communications, Editing, Broadcasting, Media, Office & Administrative Support



Position Summary:

Under general supervision, the Audience Services Radio Specialist primarily handles duties in the Audience Services Office with backup at the front desk. This individual provides the highest standard of customer service while assisting the viewers, listeners and members of Wisconsin Public Radio (WPR) and PBS Wisconsin. This includes investigating, tracking, and following up on issues that require resolution with particular attention to WPR listener issues and feedback. This individual is also responsible for recording listener, member and web user feedback on programming, reception and website content access and ensuring that trends or critical information is communicated to station management via regular reports and other communication.

This is a full-time position that reports to the Audience Services Manager.

Position Duties:

List of Duties

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Degree and Area of Specialization:

No Degree Required

Minimum Years and Type of Relevant Work Experience:

MINIMUM QUALIFICATIONS
-Minimum of 2 years of experience in customer service, membership, telemarketing or fundraising (or other related field), which includes using databases and working directly with donors or customers.
-Comfort with and willingness and aptitude to learn new broadcast, communication, computer and other technologies.
-Ability to function independently and self-direct with little or no direct supervision.
-Ability to work productively and collaboratively with others in a small and very interactive department.
-Demonstrated ability to adjust internal and external communication styles, both verbally and written, when needed.
-Ability to multi-task and change focus quickly while maintaining accuracy, efficiency and attention to detail.
-Demonstrated ability to maintain a calm and professional demeanor in stressful conditions and conflict situations with upset individuals.
-Accurate and efficient record keeping skills.
-Ability to maintain confidentiality in working with sensitive personal information, customer data and private communications.
-Willingness and cooperation in taking on new/additional tasks

NOT REQUIRED BUT DESIRABLE QUALIFICATIONS
-Knowledge of both Wisconsin Public Radio & PBS Wisconsin programming, broadcasting terms/procedures and staff is preferred.
-Comfort with and Capability to employ fundraising communication into regular viewer and listener communication and interactions.
-Leadership skills to serve as lead worker and effectively direct the work of others as needed.

Additional Information:

The typical hours for this position are Monday-Friday 8AM to 5PM.

Must have the ability to occasionally work evening and weekend hours during member drives (4-6 annually).

The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.

Department(s):

A464000-PUBLIC MEDIA/WPR

Work Schedule:

8am-5pm

Appointment Type, Duration:

Ongoing/Renewable

Salary:

Minimum $17.50 HOURLY
Depending on Qualifications

Instructions to Applicants:

Apply online by July 11, 2021. The job number is 236115. All of the following must be received for your application to be complete: 1) Resume; 2) A cover letter describing how your experience relates to the job duties and minimum and desirable qualifications.

As applicants progress to interviews, they will need to provide at least three professional references with titles, emails, and phone numbers (include at least one supervisory reference).
Questions? Contact: Kate O'Connor, Wisconsin Public Radio, 821 University Avenue, Madison, WI, 53706; 608-262-5221; hr@wpm.wisc.edu

Contact:

Kate O'Connor
kate.oconnor@wisc.edu
608-262-5221
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )





Official Title:

OFFICE OPER ASSOCIATE(16160)

Employment Class:

University Staff-Ongoing

Job Number:

236115-US

The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

The University of Wisconsin-Madison is engaged in a Title and Total Compensation (TTC) Project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change. Job duties and responsibilities will remain the same. For more information please visit: https://hr.wisc.edu/title-and-total-compensation-study/ .

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .

Applications Open: Jun 21 2021 Central Daylight Time
Applications Close: Jul 11 2021 11:55 PM Central Daylight Time

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